1. EBSLG Continental Group Meeting Ljubljana 2004 1 Central Economic Library`s Services and Users` Satisfaction – Opportunities & Challenges Miro Gradisar, D.Sc., head of Central Economic Library and Peter Trkman, MA University of Ljubljana, Faculty of Economics, Ljubljana, Slovenia

2. EBSLG Continental Group Meeting Ljubljana 2004 2 Presentation outline Presentation of the University of Ljubljana and Faculty of economics Presentation of Central Economic Library (CEL) CEL user satisfaction survey e-services at CEL: opportunities and challenges

3. EBSLG Continental Group Meeting Ljubljana 2004 3 University of Ljubljana Key facts: Established in 1919 Members: three academies, 21 faculties, two university colleges A grand total of 47.000 students enrolled in 1.130 undergraduate and 110 postgraduate programs 1.700 full time university staff, assisted by 600 technical and administrative staff Faculty of Economics the largest member

4. EBSLG Continental Group Meeting Ljubljana 2004 4 Faculty of Economics Key facts: Number of students: –undergraduates: 4.000 (full time); 5.000 (part time) –postgraduates: 1.000 (full time, part time, executive) A grand total of 10.000 students Study programmes: –Business: Money and Finance, Marketing, Management Information Systems, Management and Organisation, Accounting –Economics: National Economy, International Economics and Business, Finance and Banking Staff: academic – 147, admin&support – 70

5. EBSLG Continental Group Meeting Ljubljana 2004 5 Faculty of Economics Four halls (total 1.300 seats), numerous classrooms

6. EBSLG Continental Group Meeting Ljubljana 2004 6 Department of Information Systems 20 full- and part-time professors, lecturers, research and teaching assistants –expanding rapidly and increasing in scope –professors have been establishing, maintaining, strenghtening and developing new links with US and European universities Institute for Business Information Systems – application of information systems and technologies in businesses and other organisations

7. EBSLG Continental Group Meeting Ljubljana 2004 7 CEL presentation 19 employees – librarians and technical staff LIBRARY USERS: 8.407 registered, 4.800 active users structure: students, professors, researchers, external users number of visits: 396.688 per year, more than 1.000 per day BOOKS: 200.000 units (60% foreign, 40% domestic), annual increase: 5.300

8. EBSLG Continental Group Meeting Ljubljana 2004 8 PAPERS, DIPLOMAS, MASTER'S DEGREES, DISSERTATIONS, AND RESEARCH: 20.600 units, annual increase: 2.500 PERIODICALS 27.400 units (70% foreign, 30% domestic), 2.742 titles 2.500 transactions in interlibrary loan and document supply per year 2.000 new bibliographic records a year, authors of which are faculty members

9. EBSLG Continental Group Meeting Ljubljana 2004 9 Monthly visits in CEL computer room

10. EBSLG Continental Group Meeting Ljubljana 2004 10 E-services online databases COBISS ( Co-operative Online Bibliographic System & Services) - shared cataloguing system of the Slovenian libraries different dictionaires available online Biblio-phone (the mobile phone services for automatic generation of messages when time limit for borrowing exceeds and for the renewal of borrowing period)

11. EBSLG Continental Group Meeting Ljubljana 2004 11 ProQuest SCIENCEDIRECT SOCIAL SCIENCE CITATION INDEX SOCIAL SCIENCE PLUS SOCIOLOGICAL ABSTRACTS SWETSCAN WEB OF SCIENCE WORLD MARKETING DATA AND STATISTICS ABI/INFORM GLOBAL COBISS - COBIB COBISS - KATALOG CEK DIGITAL DISSERTATIONS EBSCOhost EMERALD Fulltext EUROMONITOR FRANCIS GV IN INSPEC IUS - INFO IZUM – COBISS JOURNAL CITATION REPORTS OCLC FIRST SEARCH Online databases In testing phase: DATASTREAM Advance 3.5, REUTERS Business Insight E-services (2)

12. EBSLG Continental Group Meeting Ljubljana 2004 12 More than 1.300 diploma works, master’s degrees, and dissertations are now available online (in full text in pdf format). Searching is possible with Google search machine It means that the library staff may now concentrate on other activities with higher value-added than just lending the books E-services (3)

13. EBSLG Continental Group Meeting Ljubljana 2004 13 Survey of Library users In order to better asses the expecations and satisfaction of Library users a special survey was conducted by the Library in November/ December 2003 The main impact was focused on the needs of our students (graduate nad postgraduate), the needs of faculty members and other Library users were not emphasized

14. EBSLG Continental Group Meeting Ljubljana 2004 14 Survey Methodology The survey based on questionary with 15 questions –Online, and –hard-copy questionaries 290 responses

15. EBSLG Continental Group Meeting Ljubljana 2004 15 Survey participants

16. EBSLG Continental Group Meeting Ljubljana 2004 16 Results (1) main reasons for visiting CEL: –borrowing of textbooks (69%) –use of computers and Internet access (62%) –borrowing of other books (59%)

17. EBSLG Continental Group Meeting Ljubljana 2004 17 Results (2) Most visitors come to CEL few times a week (46%) or a daily (12%) Satisfaction with library, staff, equipment is generally high (between 3 and 4 on a scale 1-5) Students want more copies of textbook. They want to borrow textbooks for longer period of time

18. EBSLG Continental Group Meeting Ljubljana 2004 18 Results – usage of e-services 57% rarely use online databases 45% rarely read e-newspapers 51% rarely use other e-services of CEL 83% rarely use Biblio-phone

19. EBSLG Continental Group Meeting Ljubljana 2004 19 13,79% 10/90 6,55% 20/80 11,72% 30/70 10,00% 40/60 14,48% 50/50 10,69% 60/40 11,03% 70/30 7,93% 80/20 11,38% 90/10 Percentage of users Ratio between material and digital source of information Results – use of e-services

20. EBSLG Continental Group Meeting Ljubljana 2004 20 Main findings The ratio between material and digital source of information is approximately 50:50 Students are familiar with computers and use of Internet but they rarely use e-services 82% of students mention insufficient number of computers as one of the main problems of the Library

21. EBSLG Continental Group Meeting Ljubljana 2004 21 Future work increase the awareness and motivation of students to use e-services and online databases increase the possibility to use those services

22. EBSLG Continental Group Meeting Ljubljana 2004 22 Increasing awareness Promotion of new services among students –In all study programmes, one hour of computer labs in 1st semester will be devoted to the use of e-services at CEL –In those labs advantages and possibilites of using online databases will be highlighted

23. EBSLG Continental Group Meeting Ljubljana 2004 23 Increasing awareness (2) special workshops, where the use of online databases is demonstrated on practical examples

24. EBSLG Continental Group Meeting Ljubljana 2004 24 Increasing motivation Teaching staff should encourage students to use international sources and world-class journals as sources for their seminar or diploma work

25. EBSLG Continental Group Meeting Ljubljana 2004 25 Increasing the possibilites reorganization and redesign of the CEL homepage –in 1998 CEL homepage has been awarded as the best home page of the Slovenian libraries –currently the homepage is not structured in a suitable way –for an unexperienced library user it is quite difficult to find a suitable service or online database

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28. EBSLG Continental Group Meeting Ljubljana 2004 28 Summary by Month Month Daily AvgMonthly Totals HitsFilesPagesVisitsSitesKBytesVisitsPagesFilesHits Mar 2004148326986268597414067151758141559842975111776237318 Feb 2004123606304206577518714225292022248259894182823358463 Jan 2004100134756201675919351228036622355162512147459310419 Dec 200387554267186670116253195697582176057861132305271415 Nov 2003106645259218988319289244168192649065679157788319942 Oct 200397924841205471017733246842302203763680150096303576 Sep 200368913359158159613323167672871789347436100793206738 Aug 20035087262113134621099613584920143524072881260157713 Jul 20035598277914885101094313178125158104615386154173557 Jun 20036162302813825371246814442854161204146490849184876 May 200377523665172961615249181126031911553628113624240329 Apr 200382613833180366315046164559561990854102115012247843 Totals22172123023511663611214699393012189 Visits of Central Economic Library WEB server

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30. EBSLG Continental Group Meeting Ljubljana 2004 30 Increasing the possibilites (2) As the access to most online databases is limited to computers at FEUL, the number of computers in computer room should be increased

31. EBSLG Continental Group Meeting Ljubljana 2004 31 Mission All activities strive to achieve the final objective of everyone involved: to enable students, faculty members and other library users to find the desired information quickly, efficiently and in a user friendly way, regardless of the source.

32. EBSLG Continental Group Meeting Ljubljana 2004 32 Conclusion In today’s world information is crucial Possibilities to obtain information are increasing Libraries play important part to achieve the information e-services are partly complement and partly substitute for existing ways

33. EBSLG Continental Group Meeting Ljubljana 2004 33 Thank you Thank you for your attention Questions, suggestions?