1. flexiblelearning.net.au/innovations Mainstreaming e-learning at AMES Testing wikis: a high challenge high support model for embedding and integration

2. flexiblelearning.net.au/innovations More than 500,000 people from 138 countries have accessed our services In 2007 over 10,000 refugees and migrants accessed our programs Settled 1,572 refugees 300 VET students received a qualification in 2007

3. flexiblelearning.net.au/innovations Low levels of education in their country of origin Lack of generic employability skills and knowledge of the Australian workplace culture No local work experience Psychological factors: low self esteem, lack of confidence, depression due to pre-arrival experiences An identifiable gap between client aspirations and skills Significant socio-economic disadvantage

4. flexiblelearning.net.au/innovations “ teaching former refugees to use a wiki” Ten SIOs working in the ILM program studying Cert III in Business Admin

5. flexiblelearning.net.au/innovations Employed as Settlement Information officers Provide settlement information in first language to refugee and humanitarian entrants in Melbourne Studying for the Certificate III in Business Administration All training delivered f2f

6. flexiblelearning.net.au/innovations

11. Scheduling of computer classes Competing priorities: work, study, family Language level and computer skills Selection of web 2.0 tools Teacher workload and availability

12. flexiblelearning.net.au/innovations Wiki as a tool for meaningful integration Students’ motivation Peer support is essential Teacher buy-in is crucial Some very unexpected success stories