1. Mitigating Loss through a Functional Intelligence Model in Injury Management & Wellness Presenter: Sanja Zeman

2. Recognition of wellness beyond a disease / injury state Focus on function & ability to create a system that grows stronger and more resilient Develop Resilience using Functional Intelligence Mitigating Loss + Maximizing Function

3. World Health Organisation (WHO 1994) Broadened focus to measure health beyond traditional health indicators of mortality and morbidity, to include: -The impact of disease / impairment on daily activities -The impact of disease / impairment on behavior -The impact of disease / impairment on functional status -The impact of disease / impairment on quality of life

4. Emotional

10. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence  PLANNING  ORGANISATION  SETTING GOALS & OBJECTIVES  TIME MANAGEMENT  RESEARCH SKILLS – ANALYSIS / LOGIC  DECISION MAKING  CREATIVITY – INNOVATION & ADAPTABILITY  GO SLOW – NURTURING TIME  EXCELLENCE  EXPERTISE  ACCOUNTABILITY AND ACTION PEAK STATE OPTIMAL HORMONE BALANCE NUTRITION EXERCISE Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL BUILDING RAPPORT ESTABLISHING EMPATHY NEEDS MAPPING NEGIOTIATION SKILLS CHANGE MANAGEMENT CONNECTING & RELATING PERSONAL RESPONSIBILTY/ BOUNDARIES CURIOSITY & FEEDBACK AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY FINANCIAL LANGUIAGE OUTSOURCING AUTOMATION ELIMINATION EFFICIENCY LIMITING BELIEFS RISK TOLERANCE RECORD KEEPING Functional Intelligence Matrix

11. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence  PLANNING  ORGANISATION  SETTING GOALS & OBJECTIVES  TIME MANAGEMENT  RESEARCH SKILLS – ANALYSIS / LOGIC  DECISION MAKING  CREATIVITY – INNOVATION & ADAPTABILITY  GO SLOW – NURTURING TIME  EXCELLENCE  EXPERTISE  ACCOUNTABILITY AND ACTION PEAK STATE OPTIMAL HORMONE BALANCE NUTRITION EXERCISE Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL BUILDING RAPPORT ESTABLISHING EMPATHY NEEDS MAPPING NEGIOTIATION SKILLS CHANGE MANAGEMENT CONNECTING & RELATING PERSONAL RESPONSIBILTY/ BOUNDARIES CURIOSITY & FEEDBACK AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY FINANCIAL LANGUIAGE OUTSOURCING AUTOMATION ELIMINATION EFFICIENCY LIMITING BELIEFS RISK TOLERANCE RECORD KEEPING Functional Intelligence Matrix

12. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence  PLANNING  ORGANISATION  SETTING GOALS & OBJECTIVES  TIME MANAGEMENT  RESEARCH SKILLS – ANALYSIS / LOGIC  DECISION MAKING  CREATIVITY – INNOVATION & ADAPTABILITY  GO SLOW – NURTURING TIME  EXCELLENCE  EXPERTISE  ACCOUNTABILITY AND ACTION PEAK STATE OPTIMAL HORMONE BALANCE NUTRITION EXERCISE Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL BUILDING RAPPORT ESTABLISHING EMPATHY NEEDS MAPPING NEGIOTIATION SKILLS CHANGE MANAGEMENT CONNECTING & RELATING PERSONAL RESPONSIBILTY/ BOUNDARIES CURIOSITY & FEEDBACK AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY FINANCIAL LANGUIAGE OUTSOURCING AUTOMATION ELIMINATION EFFICIENCY LIMITING BELIEFS RISK TOLERANCE RECORD KEEPING Functional Intelligence Matrix

13. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence  PLANNING  ORGANISATION  SETTING GOALS & OBJECTIVES  TIME MANAGEMENT  RESEARCH SKILLS – ANALYSIS / LOGIC  DECISION MAKING  CREATIVITY – INNOVATION & ADAPTABILITY  GO SLOW – NURTURING TIME  EXCELLENCE  EXPERTISE  ACCOUNTABILITY AND ACTION PEAK STATE OPTIMAL HORMONE BALANCE NUTRITION EXERCISE Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL BUILDING RAPPORT ESTABLISHING EMPATHY NEEDS MAPPING NEGIOTIATION SKILLS CHANGE MANAGEMENT CONNECTING & RELATING PERSONAL RESPONSIBILTY/ BOUNDARIES CURIOSITY & FEEDBACK AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY FINANCIAL LANGUIAGE OUTSOURCING AUTOMATION ELIMINATION EFFICIENCY LIMITING BELIEFS RISK TOLERANCE RECORD KEEPING Functional Intelligence Matrix

14. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence  PLANNING  ORGANISATION  SETTING GOALS & OBJECTIVES  TIME MANAGEMENT  RESEARCH SKILLS – ANALYSIS / LOGIC  DECISION MAKING  CREATIVITY – INNOVATION & ADAPTABILITY  GO SLOW – NURTURING TIME  EXCELLENCE  EXPERTISE  ACCOUNTABILITY AND ACTION PEAK STATE OPTIMAL HORMONE BALANCE NUTRITION EXERCISE Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL BUILDING RAPPORT ESTABLISHING EMPATHY NEEDS MAPPING NEGIOTIATION SKILLS CHANGE MANAGEMENT CONNECTING & RELATING PERSONAL RESPONSIBILTY/ BOUNDARIES CURIOSITY & FEEDBACK AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY FINANCIAL LANGUIAGE OUTSOURCING AUTOMATION ELIMINATION EFFICIENCY LIMITING BELIEFS RISK TOLERANCE RECORD KEEPING Functional Intelligence Matrix

15. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence PLANNING Discipline Vision PEAK STATE Commitment Courage Discipline Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL Commitment Emotional Awareness Self Esteem Self Confidence FINANCIAL LANGUIAGE OUTSOURCING Commitment ORGANISATION Commitment Discipline OPTIMAL HORMONE BALANCE Commitment Discipline BUILDING RAPPORT Trust Integrity Commitment Emotional Awareness Self Esteem Self Confidence AUTOMATION Commitment SETTING GOALS & OBJECTIVES Courage Vision NUTRITION Commitment Discipline ESTABLISHING EMPATHY Integrity Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence ELIMINATION Commitment Functional Intelligence Matrix

16. Cognitive IntelligencePhysical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence TIME MANAGEMENT Commitment Discipline EXERCISE Commitment Discipline NEEDS MAPPING Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence EFFICIENCY Commitment RESEARCH SKILLS – ANALYSIS / LOGIC Commitment Discipline NEGIOTIATION SKILLS Integrity Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence Vision LIMITING BELIEFS Gratitude Self Esteem Self Confidence Vision DECISION MAKING Trust Courage Discipline Emotional Awareness Self Esteem Self Confidence Vision CHANGE MANAGEMENT Commitment Courage Emotional Awareness Self Esteem Self Confidence Vision RISK TOLERANCE Commitment Emotional Awareness Gratitude Self Esteem Self Confidence

17. Functional Intelligence Matrix Cognitive Intelligence Physical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence CREATIVITY – INNOVATION & ADAPTABILITY Situational Courage Vision CONNECTING & RELATING Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence RECORD KEEPING Commitment GO SLOW – NURTURING TIME Emotional Awareness Self Esteem Self Confidence CONNECTING & RELATING Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence EXCELLENCE Commitment Courage Discipline Self Esteem Self Confidence Vision PERSONAL RESPONSIBILTY/ BOUNDARIES Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence

18. Functional Intelligence Matrix Cognitive IntelligencePhysical IntelligenceEmotional Intelligence Social IntelligenceFinancial Intelligence EXPERTISE Commitment Courage Discipline Self Esteem Self Confidence CURIOSITY & FEEDBACK Trust Commitment Gratitude Self Esteem Self Confidence ACCOUNTABILITY AND ACTION Integrity Courage Trust Commitment Courage Discipline Emotional Awareness Self Esteem Self Confidence AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY Integrity Trust Commitment Gratitude Self Esteem Self Confidence

19. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence PLANNING Discipline Vision PEAK STATE Commitment Courage Discipline Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL Commitment Emotional Awareness Self Esteem Self Confidence FINANCIAL LANGUIAGE OUTSOURCING Commitment ORGANISATION Commitment Discipline OPTIMAL HORMONE BALANCE Commitment Discipline BUILDING RAPPORT Trust Integrity Commitment Emotional Awareness Self Esteem Self Confidence AUTOMATION Commitment SETTING GOALS & OBJECTIVES Courage Vision NUTRITION Commitment Discipline ESTABLISHING EMPATHY Integrity Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence ELIMINATION Commitment Functional Intelligence Matrix

20. Cognitive IntelligencePhysical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence TIME MANAGEMENT Commitment Discipline EXERCISE Commitment Discipline NEEDS MAPPING Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence EFFICIENCY Commitment RESEARCH SKILLS – ANALYSIS / LOGIC Commitment Discipline NEGIOTIATION SKILLS Integrity Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence Vision LIMITING BELIEFS Gratitude Self Esteem Self Confidence Vision DECISION MAKING Trust Courage Discipline Emotional Awareness Self Esteem Self Confidence Vision CHANGE MANAGEMENT Commitment Courage Emotional Awareness Self Esteem Self Confidence Vision RISK TOLERANCE Commitment Emotional Awareness Gratitude Self Esteem Self Confidence

21. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence PLANNING Discipline Vision PEAK STATE Commitment Courage Discipline Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL Commitment Emotional Awareness Self Esteem Self Confidence FINANCIAL LANGUIAGE OUTSOURCING Commitment ORGANISATION Commitment Discipline OPTIMAL HORMONE BALANCE Commitment Discipline BUILDING RAPPORT Trust Integrity Commitment Emotional Awareness Self Esteem Self Confidence AUTOMATION Commitment SETTING GOALS & OBJECTIVES Courage Vision NUTRITION Commitment Discipline ESTABLISHING EMPATHY Integrity Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence ELIMINATION Commitment Functional Intelligence Matrix

22. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence PLANNING Discipline Vision PEAK STATE Commitment Courage Discipline Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL Commitment Emotional Awareness Self Esteem Self Confidence FINANCIAL LANGUIAGE OUTSOURCING Commitment ORGANISATION Commitment Discipline OPTIMAL HORMONE BALANCE Commitment Discipline BUILDING RAPPORT Trust Integrity Commitment Emotional Awareness Self Esteem Self Confidence AUTOMATION Commitment SETTING GOALS & OBJECTIVES Courage Vision NUTRITION Commitment Discipline ESTABLISHING EMPATHY Integrity Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence ELIMINATION Commitment Functional Intelligence Matrix

23. Cognitive IntelligencePhysical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence TIME MANAGEMENT Commitment Discipline EXERCISE Commitment Discipline NEEDS MAPPING Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence EFFICIENCY Commitment RESEARCH SKILLS – ANALYSIS / LOGIC Commitment Discipline NEGIOTIATION SKILLS Integrity Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence Vision LIMITING BELIEFS Gratitude Self Esteem Self Confidence Vision DECISION MAKING Trust Courage Discipline Emotional Awareness Self Esteem Self Confidence Vision CHANGE MANAGEMENT Commitment Courage Emotional Awareness Self Esteem Self Confidence Vision RISK TOLERANCE Commitment Emotional Awareness Gratitude Self Esteem Self Confidence

24. Functional Intelligence Matrix Cognitive Intelligence Physical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence CREATIVITY – INNOVATION & ADAPTABILITY Situational Courage Vision CONNECTING & RELATING Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence RECORD KEEPING Commitment GO SLOW – NURTURING TIME Emotional Awareness Self Esteem Self Confidence CONNECTING & RELATING Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence EXCELLENCE Commitment Courage Discipline Self Esteem Self Confidence Vision PERSONAL RESPONSIBILTY/ BOUNDARIES Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence

25. Functional Intelligence Matrix Cognitive IntelligencePhysical IntelligenceEmotional Intelligence Social IntelligenceFinancial Intelligence EXPERTISE Commitment Courage Discipline Self Esteem Self Confidence CURIOSITY & FEEDBACK Trust Commitment Gratitude Self Esteem Self Confidence ACCOUNTABILITY AND ACTION Integrity Courage Trust Commitment Courage Discipline Emotional Awareness Self Esteem Self Confidence AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY Integrity Trust Commitment Gratitude Self Esteem Self Confidence

26. Cognitive Intelligence Physical Intelligence Emotional IntelligenceSocial IntelligenceFinancial Intelligence PLANNING Discipline Vision PEAK STATE Commitment Courage Discipline Integrity Self Esteem VS Self Confidence Trust Gratitude Emotional Awareness Commitment & Conscientiousness Persistence Discipline Courage Vision COMMUNICATION VERBAL/ NON VERBAL Commitment Emotional Awareness Self Esteem Self Confidence FINANCIAL LANGUIAGE OUTSOURCING Commitment ORGANISATION Commitment Discipline OPTIMAL HORMONE BALANCE Commitment Discipline BUILDING RAPPORT Trust Integrity Commitment Emotional Awareness Self Esteem Self Confidence AUTOMATION Commitment SETTING GOALS & OBJECTIVES Courage Vision NUTRITION Commitment Discipline ESTABLISHING EMPATHY Integrity Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence ELIMINATION Commitment Functional Intelligence Matrix

27. Cognitive IntelligencePhysical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence TIME MANAGEMENT Commitment Discipline EXERCISE Commitment Discipline NEEDS MAPPING Trust Commitment Emotional Awareness Gratitude Self Esteem Self Confidence EFFICIENCY Commitment RESEARCH SKILLS – ANALYSIS / LOGIC Commitment Discipline NEGIOTIATION SKILLS Integrity Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence Vision LIMITING BELIEFS Gratitude Self Esteem Self Confidence Vision DECISION MAKING Trust Courage Discipline Emotional Awareness Self Esteem Self Confidence Vision CHANGE MANAGEMENT Commitment Courage Emotional Awareness Self Esteem Self Confidence Vision RISK TOLERANCE Commitment Emotional Awareness Gratitude Self Esteem Self Confidence

28. Functional Intelligence Matrix Cognitive Intelligence Physical Intelligence Emotional Intelligence Social IntelligenceFinancial Intelligence CREATIVITY – INNOVATION & ADAPTABILITY Situational Courage Vision CONNECTING & RELATING Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence RECORD KEEPING Commitment GO SLOW – NURTURING TIME Emotional Awareness Self Esteem Self Confidence CONNECTING & RELATING Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence EXCELLENCE Commitment Courage Discipline Self Esteem Self Confidence Vision PERSONAL RESPONSIBILTY/ BOUNDARIES Integrity/ Trust Commitment Courage Emotional Awareness Gratitude Self Esteem Self Confidence

29. Mitigating loss in IM & Wellness Mitigating Loss = Maximizing successful outcomes Mitigating Loss = Developing Resilience

30. Resilience… ‘The successful adaptation to life tasks in the face of social disadvantage or highly adverse conditions’ (Windle, 1999) ‘The dynamic process involving interaction between risk and protective processes – internal and external to the individual – that act to modify the effects of adverse life events’ (Rutter, 1990)

31. Resilience Foundation Sense of purpose Perseverance Equanimity (balance) Self Reliance Self Acceptance

32. Hardiness Sustainability Self Efficacy Personal Causation Learned Resourcefulness Sense of Coherence Locus of Control Potency Stamina

33. Application within the workplace Sources of Pressure / Support Individual Differences OUTCOMES

34. Resources & Communication Recognition / Control Balanced workload Organizational climate Work Relationships Job Conditions

35. OUTCOMES Resources & Communication Control Balanced Workload Job Security/ Change Work Relationships Job Conditions Emotional Financial Social Cognitive Physical

36. Process... 1.Understand the functional health of the individual and their level of resilience -Pre employment resilience measures -Post injury resilience measures 2.Identify gaps in adaptation and work to bridge those gaps using existing strengths 3.Concurrently – understand the source of workplace pressure and support - What are the organizations resources to manage physical, emotional cognitive, social and financial aspects of the workforce 2.Work with supports and awareness of pressure to build trust and use that as the link between the individual and the organization

37. Outcome Factors Resilient Thinking Resilient Behavior Work Engagement Rest and Recovery Healthy Lifestyle

38. Sanja Zeman BAppSc(OT)MAppSc(OHS)IMC Assoc. LEADR EMPACT Pty Ltd W: www.empact.com.auwww.empact.com.au E: szeman@empact.com.au T: 1300 721 944 M: 0404 056 537