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What is NLP (Neuro-Linguistic Programming) ? coined in the Early 70s by John Grinder and Richard Bandler.

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Presentation on theme: "What is NLP (Neuro-Linguistic Programming) ? coined in the Early 70s by John Grinder and Richard Bandler."— Presentation transcript:

1 What is NLP (Neuro-Linguistic Programming) ? coined in the Early 70s by John Grinder and Richard Bandler.

2 What is NLP (Neuro-Linguistic Programming) ? Fritz Perls, psychotherapist Virginia Satir, well-known family therapist Milton Erickson, a world-famous hypnotherapist. model outstanding therapists

3 What is NLP (Neuro-Linguistic Programming) ? So others could use these patterns to generate similar results.

4 What is NLP (Neuro-Linguistic Programming) ? NLP is about identifying excellence, and then devising means for others to use those patterns to achieve similar results.

5 NLP (Neuro-Linguistic Programming) ? NLP is defined as a practical model of the processes we experience to experience reality.

6 NLP (Neuro-Linguistic Programming) ? NLP describes how to recognize, use and change mental programming.

7 NLP (Neuro-Linguistic Programming) ? the name NLP symbolizes the form of mental programs:

8 NLP (Neuro-Linguistic Programming) ? Neurological experiences sorted and interpreted through structured communication.

9 NLP (Neuro-Linguistic Programming) ? Neuro: Reality is processed by our five senses and nervous system into experience.

10 NLP (Neuro-Linguistic Programming) ? Neuro refers to your brain and your neurology. It is about how you take in information.

11 NLP (Neuro-Linguistic Programming) ? For example, you can use your eyes to see something. Other ways to experience an event include: hear, kinesthetic (tactile touch or emotional feeling), gustatory (taste) and olfactory (smell).

12 NLP (Neuro-Linguistic Programming) ? Linguistic: Our experience is coded, organized and given meaning by language and non-verbal communication systems.

13 NLP (Neuro-Linguistic Programming) ? Linguistic refers to the language -- pictures, sounds, feelings (kinesthetic), tastes, smells and words -- that you use to remember a particular experience (or to forecast a future experience).

14 NLP (Neuro-Linguistic Programming) ? For example, did you have breakfast this morning? When you remember having breakfast, can you see a picture in your mind, can you hear sounds (maybe a radio was on or someone said something to you), what about tastes and smells, how were you feeling - happy, tired, excited?

15 NLP (Neuro-Linguistic Programming) ? For a future experience, do you see yourself being successful? Or failing? The pictures, sounds, feelings, tastes, smells and words that you use to describe future experiences have a bearing on what actually happens!

16 NLP (Neuro-Linguistic Programming) ? You do create your own reality!

17 NLP (Neuro-Linguistic Programming) ? Programming: Discovering, using and changing our behavior, language and non-verbal communication systems to achieve desired outcomes or directions.

18 NLP (Neuro-Linguistic Programming) ? Programming refers to your habits, patterns, programs, strategies, etc.

19 NLP (Neuro-Linguistic Programming) ? If it is a workday, do you follow a particular pattern, as you get ready for work? Maybe you like to lay in bed an extra 5 minutes after the alarm goes off. Do you shower right away or have breakfast first?

20 NLP (Neuro-Linguistic Programming) ? If you take time to look at what you do, I am sure that you will see a pattern that you follow in getting ready for work. If for some reason you do not follow that pattern, do you find yourself feeling that something is missing?

21 NLP (Neuro-Linguistic Programming) ? You have patterns, habits, strategies, programs for everything you do.

22 NLP (Neuro-Linguistic Programming) ? Some of these patterns serve you, others do not – resulting in unwanted outcomes.

23 NLP (Neuro-Linguistic Programming) ? You maybe fully aware of some of your patterns.

24 NLP (Neuro-Linguistic Programming) ? You may become aware of other patterns only when someone else brings them to your attention.

25 NLP (Neuro-Linguistic Programming) ? And you may choose to quickly forget about these patterns because you do not want to address that part of your life.

26 NLP (Neuro-Linguistic Programming) ? And there are still other patterns that you are not aware of at all; yet they continue to influence how you look after yourself, communicate with others, etc.

27 NLP (Neuro-Linguistic Programming) ? If the patterns serve you - generate positive results in your life - great!

28 NLP (Neuro-Linguistic Programming) ? If you find that some patterns do not serve you, would it be useful to discover which patterns they are and to change them?

29 NLP (Neuro-Linguistic Programming) ? Who put your patterns, habits, strategies, programs in place? You did!

30 NLP (Neuro-Linguistic Programming) ? So who can change them? You can!

31 NLP (Neuro-Linguistic Programming) ? First, you must be aware that you run these patterns.

32 NLP (Neuro-Linguistic Programming) ? This is one of the biggest benefits of NLP – become aware of the patterns, habits, strategies, programs have been running unconsciously and then use NLP techniques to change them so that the achieved outcome is the one desired.

33 NLP (Neuro-Linguistic Programming) ? Attitude, Methodology & Technology. An attitude characterized by a sense of curiosity and adventure and a desire to learn how to find out what kinds of communication influences somebody and the kinds of things worth knowing... to look at life as a rare and unprecedented opportunity to learn.

34 What is NLP (Neuro-Linguistic Programming) ? Attitude, Methodology & Technology. A methodology based on the overall operating presupposition that all behavior has a structure... and that structure can be modeled, learned, taught, and changed. The way to know what will be useful and effective are the perceptual skills.

35 What is NLP (Neuro-Linguistic Programming) ? Attitude, Methodology & Technology. An innovative technology enabling the practitioner to organize information and perceptions in ways that allow them to achieve results that were once inconceivable.

36 What is NLP (Neuro-Linguistic Programming) ? NLP is comprised of two recursive loops. The first loop is the structure of internal experiences and

37 NLP (Neuro-Linguistic Programming) ? The First NLP Loop. Internal Experience.

38 NLP (Neuro-Linguistic Programming) ? the second loop is the structure of external experiences resulting from the first loop.

39 NLP (Neuro-Linguistic Programming) ? The first loop feeds into the second loop, which then feeds back into the first loop, which then feeds back into the second loop again, and so on.

40 NLP (Neuro-Linguistic Programming) ? The Second NLP Loop. External Experience.

41 NLP (Neuro-Linguistic Programming) ? NLP is an extremely powerful concept. It contains the most accessible, positive and useful aspects of modern psychology, and so can be helpful in virtually every aspect of personal and inter-personal relations.

42 NLP (Neuro-Linguistic Programming) ? SELF-DEVELOPMENT

43 NLP (Neuro-Linguistic Programming) ? BETTER COMMUNICATIONS IN CUSTOMER SERVICE, AND ALL TYPES OF SELLING.

44 NLP (Neuro-Linguistic Programming) ? BETTER AWARENESS AND CONTROL OF ONESELF

45 NLP (Neuro-Linguistic Programming) ? BETTER APPRECIATION OF THE OTHER PERSON'S FEELINGS AND BEHAVIOURAL STYLE, WHICH IN TURN ENABLES BETTER EMPATHY AND COOPERATION

46 NLP (Neuro-Linguistic Programming) ? IMPROVES UNDERSTANDING IN ALL ONE-TO-ONE COMMUNICATIONS, ESPECIALLY INTERVIEWING AND APPRAISALS

47 NLP (Neuro-Linguistic Programming) ? ENABLING TOOL OF EMOTIONAL INTELLIGENCE (EQ), WHICH IS AN ASPECT OF MULTIPLE INTELLIGENCE THEORY

48 NLP (Neuro-Linguistic Programming) ? VERY HELPFUL FOR STRESS MANAGEMENT AND DEVELOPING SELF-BELIEF AND ASSERTIVENESS AND CONFIDENCE

49 NLP (Neuro-Linguistic Programming) ? LIFE-CHANGING

50 NLP (Neuro-Linguistic Programming) ? NLP techniques help particularly by making it possible for people to:

51 NLP (Neuro-Linguistic Programming) ? Set clear goals and define realistic strategies

52 NLP (Neuro-Linguistic Programming) ? Coach new and existing staff to help them gain greater satisfaction from their contribution

53 NLP (Neuro-Linguistic Programming) ? Understand and reduce stress and conflict

54 NLP (Neuro-Linguistic Programming) ? Improve new customer relationship - building and sales performance

55 NLP (Neuro-Linguistic Programming) ? Enhance the skills of customer care staff and reduce customer loss

56 NLP (Neuro-Linguistic Programming) ? Improve effectiveness, productivity and thereby profitability

57 nlp four operational principles NLP consists of a set of powerful techniques for rapid and effective behavioural modification, and an operational philosophy to guide their use.

58 nlp four operational principles Know what outcome you want to achieve.

59 nlp four operational principles Have sufficient sensory acuity (acuity means clear understanding) to know if you are moving towards or away from your outcome

60 nlp four operational principles. Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome.

61 nlp four operational principles Take action now

62 achieving outcomes no idea what they want but know what they don't want

63 achieving outcomes life is based on moving away from those things they don't want

64 achieving outcomes NLP stresses the importance of moving towards those things you want

65 achieving outcomes Without outcomes life becomes a process of wandering aimlessly

66 achieving outcomes Once an outcome is determined you can begin to focus on achieving that outcome.

67 well-formed conditions that outcomes should meet stated in positive terms

68 well-formed conditions that outcomes should meet TESTABLE AND DEMONSTRABLE IN SENSORY EXPERIENCE.

69 well-formed conditions that outcomes should meet sensory specific

70 well-formed conditions that outcomes should meet initiated and maintained by the subject

71 well-formed conditions that outcomes should meet appropriately and explicitly contextualised

72 well-formed conditions that outcomes should meet must preserve any positive product of the present state

73 well-formed conditions that outcomes should meet must be ecologically sound

74 sensory awareness calibrate or 'read'

75 changing behaviour Vary behaviour

76 time for action NOW!

77 nlp presuppositions The meaning of a communication is the response you get.

78 nlp presuppositions The map is not the territory.

79 nlp presuppositions Language is a secondary representation of experience.

80 nlp presuppositions Mind and body are parts of the same cybernetic system and affect each other.

81 nlp presuppositions The law of requisite variety widest range of behaviours or choices controls the system

82 nlp presuppositions Behaviour is geared towards adaptation

83 nlp presuppositions Present behaviour represents the very best choice available to a person

84 nlp presuppositions Behaviour is to be evaluated and appreciated or changed as appropriate in the context presented

85 nlp presuppositions People have all the resources they need to make the changes they want.

86 nlp presuppositions 'Possible in the world' or 'possible for me' is only a matter of how

87 nlp presuppositions The highest quality information about other people is behavioural

88 nlp presuppositions It is useful to make a distinction between behaviour and self

89 nlp presuppositions There is no such thing as failure; there is only feedback

90 Prepared by Tsen Kui Loi Feb 2010 SOALAN ??? Question??

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