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Access2 HR Services Behavioural Interviewing. Access2 HR Services Recruitment Objectives Trying to predict the future Questions 1.Will this person perform.

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Presentation on theme: "Access2 HR Services Behavioural Interviewing. Access2 HR Services Recruitment Objectives Trying to predict the future Questions 1.Will this person perform."— Presentation transcript:

1 Access2 HR Services Behavioural Interviewing

2 Access2 HR Services Recruitment Objectives Trying to predict the future Questions 1.Will this person perform the job well? 2.Will this person fit in with this organisation? 3.Will this person stay a reasonable period of time?

3 Access2 HR Services Recruitment Process Scope the Role Attract Applicants Screen Applicants Selection Activities Decision

4 Access2 HR Services Recruitment Process Scope the Role Attract Applicants Screen Applicants Selection Activities Decision  Interviews  Job trials  Psychometric Tests  Ability tests  Role Plays  Assessment Centres

5 Access2 HR Services Scoping The Role Job Description –Describes the Job Person Specification –Describes the person

6 Access2 HR Services Scoping The Role Job Description Purpose of job Reporting Structure Main tasks Key Performance Indicators Person Specification Skills Characteristics Qualifications Experience Relevant to the job ESSENTIAL v DESIRABLE

7 Access2 HR Services Critical Behaviours Exercise Consider one of the following jobs: 1.Customer Service Administrator 2.Sales Manager 3.Fitter In pairs, spend 10 minutes identifying the critical personal requirements for the role.

8 Access2 HR Services Effective Selection Methods Perfect Selection Random Selection Graphology Unstructured Interview Structured Interview (competency-based) Assessment Centres (multiple selection tools) Ability Tests/ Psychometrics/Job Trials

9 Access2 HR Services The Right Person for the Job and The Right Job for the Person

10 Access2 HR Services Interview Styles Unstructured Informal Inconsistent Unfocused “Gut feeling” Not linked to the role Risky! Structured Professional Consistent Focused Measured Linked to job requirements Effective

11 Access2 HR Services Preparation Think abut the job: –Job Description –Person Specification Think about the Applicant –CV / Application form Forestall interruptions –Telephone / location/time Questions –Factual –Behavioural –Hypothetical Other Considerations –Plan the interview –Seating arrangements –Refreshments –Information –Introductions –Tour

12 Access2 HR Services Behavioural Interviewing  Create a behavioural profile  Focus on critical incidents  Hide your hand  Take your time  Make a list of key qualities

13 Access2 HR Services End of Sample Course Our full courses include use of DVD films, case studies, exercises and group work to facilitate learning. Call us today for more information on or us at


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