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Responding to customers Business partners Faculty / service customers Customer services Self service HR website Specialist HR teams Business partners aligned.

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Presentation on theme: "Responding to customers Business partners Faculty / service customers Customer services Self service HR website Specialist HR teams Business partners aligned."— Presentation transcript:

1 Responding to customers Business partners Faculty / service customers Customer services Self service HR website Specialist HR teams Business partners aligned to faculty / service and work closely with each leadership team First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers Specialist teams: -Payroll + pensions -Equality + diversity -Systems Information and Grading -Learning + development -Organisational development

2 Customer services Staff services HR advice Case management Resourcing Redesigned web site with search facility HR helpline HR address for managers and staff Customer services Self service HR website

3 Business partners Strategy and planning Annual people plans – aligning HR support with business priorities Change management Performance building Developing new HR solutions Business partners

4 Organisational development 4  talent management  new blood schemes  employee engagement  new policy development  manager toolkits  employment relations Source: French and Bell (1979)

5 Learning and development Customer service programme – 150 staff AHOD development Programme managers development Support for newly created teams Managers conference - 20 June On line assessment training and support New ISIS training to reflect post OUA configurations Microsoft / SharePoint 2010 roll out 5 Specialist HR teams

6 Systems, Information & Grading S ystems Manager logins for eRecruitment/eRAF Manager access to AL Sharepoint system UWE logins/ accounts for UWE staff I nformation Staffing data for managers, for UWE planning, for statutory returns G rading New posts and staff grade reviews HERA scheme for grades A-J, Hay scheme for senior management 6 Specialist HR teams

7 Equality and diversity Support, advice and information Policy development Single equality scheme Supporting staff and student networks Production / analysis of student and staff equality data Monitoring and compliance 7 Specialist HR teams

8 Payroll and pensions Confidential advice Pensions information –Flexible / phased retirement –Pension estimates –Pension enhancement options Severance calculations and advice Specialist HR teams


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