● An opportunity for consumers and service providers to plan and act on their MH-CoPES report ● Arguably the most important step of the MH-CoPES Framework ● Where improvements begin ● Sets MH-CoPES apart from other surveys and tools ● Assures consumers change will come ● Provides motivation for consumers to complete the Questionnaire What is Action & Change?
● Vital to ensure genuine consumer participation ● Essential component of quality improvement best practice ● Consumers and staff requested this direct link between feedback and action Why does Action & Change take place?
● In your service. In: ● A forum ● A meeting ● A group ● A committee ● An activity group ● Or many other places Where does Action & Change take place?
● Every 6 months. After a service receives their MH-CoPES report When does Action & Change happen?
Consumers & Staff Who is involved in Action & Change?
Use a feedback poster to advertise: ● Strengths ● Areas needing improvement ● A place and time consumers and staff can be involved in Action and Change