1. IRC International Water and Sanitation Centre Friday 31 May 2013 Monitoring for Learning and developing Capacities in WASH

2. Purpose of 5th Symposium Developing a sector-wide comprehensive system for monitoring WASH service delivery in Honduras Erma Uytewaal IRC International Water and Sanitation Centre

3. Purpose of 5th Symposium Relatively well-performing monitoring system (SIAR), used by National Authority to target post-construction support But: No easy open access to its information to other sector players Expensive and time-consuming to update Limited sustainability after donor support withdrew Need to upgrade the information system, making it more a sector monitoring system rather than an organisational one Why monitoring service delivery in Honduras?

4. Purpose of 5th Symposium To track performance of rural water service delivery for purposes of: Targeting post-construction support Investment planning (new and rehabilitations) Informing policies and regulation Purpose of SIASAR, the new monitoring system

5. Purpose of 5th Symposium 4 areas of monitoring: 1.Community: coverage and hygiene behaviour 2.System: service levels and functionality 3.Service provider: its performance in administration and O&M 4.Support service agent: its performance in technical support Series of indicators for each area, aggregated to an overall classification on scale from A (very good) to D (very defficient) What does it look like?

6. Purpose of 5th Symposium Process for monitoring: Data collection: using mobile phones/tablets Validation: checking for obvious errors Processing: automated using serie of algoritms Generating reports Analysis and identification of corrective actions: facilitated process Institutional arrangements: detailed definition of roles and responsibilities in each step of this process What does it look like?

7. Purpose of 5th Symposium Capacity is monitored explicitly in two areas: Service provider: both in terms of skills and performance in their administration and O&M tasks Support service agent: institutional capacity vis-a-vis the area they serve and support activities being offered Monitoring capacity

8. Purpose of 5th Symposium Still work in progress, but envisaged in two main ways: 1.At municipal level: municipalities, service providers and other stakeholders do a joint analysis and interpretation of the status of service delivery 2.At national level: different national agencies ( with differnt functions analyse the data from the whole country for adjustments in policy, regulation, etc Eventually also building up towards a sector monitoring system in mid-term future Contribution to learning

9. Purpose of 5th Symposium Detailed capacity needs have been identified for each step in the monitoring process, Decentralising capacity for most steps in monitoring towards municipalities and service providers, particularly for 1) data collection and 2) analysis and interpretation of the results In addition, capacity in terms of financial resources has been assessed: 0.24-0.34 US$/person/year for the baseline and 0.23 US$/year for ongoing monitoring Capacity needs for monitoring?

10. Purpose of 5th Symposium WASH Service delivery monitoring has potential for strengthening capacity to: Better target post-construction support Policy and strategy development, based on evidence But, it also requires strengthening capacity for monitoring itself: Build on existing monitoring practices even incomplete/ not perfect Decentralize most of the steps in monitoring - ensure support to local governments Gradual approach - comprehensiveness and geographical cope Lessons learnt

11. Purpose of 5th Symposium Lessons learnt Costing is important tool in assigning responsibilities and assessing financial capacity to carry out monitoring

12. Purpose of 5th Symposium Thank you for your attention. Erma Uytewaal IRC International Water and Sanitaiton Center uytewaal@irc.nl