1. OMDOSHEAA 5 th Conference 2006 Conflict Resolution in Universities Sometimes, just trying to find a record can cause conflict Professor Eilis Magner – Senior Ombudsman, UNE Caroline Elder – Records Manager

2. 2 Access Access to Information For the purpose of deciding whether there is jurisdiction and for the purpose of any subsequent inquiry, the UNE Ombudsman shall be given access, on a confidential basis, to all University records and documents relating to the complaint. University Ombudsman cl 5

3. 3 Production (If) no further action is needed –a short report to VC and complainant (If) not resolved, –a written report to VC and persons involved (If) no further action warranted/possible –Decline to proceed and inform VC and complainant

4. 4 So, where are the Records?

5. 5 We know the rules State Records Act 1998 Privacy & Personal Information Protection Act 1998 FOI Act 1989 Electronic Transactions Act 2000

6. 6 Why is it so hard? Concept of ownership Lack of knowledge of RM program Academic workload

7. 7 Get to know your Records Management Office Your RMO is a great resource Both understand that Good recordkeeping is important Recordkeeping is everyone’s responsibility

8. 8 Common Values Records support all of our business activities Records protect the rights of our students and staff Records provide evidence of accountability and transparency of UNE process Sound RM practice is the foundation that supports responsible Corporate Governance

9. 9 Raise awareness Write recordkeeping process into policy Promote RM during investigations

10. 10 The way forward When gathering evidence state the importance of adequate records Work together with your RMO

11. 11 Thank You