Presentation on theme: "Quality Assurance and the Ombud/Dean of Students: Is the Ombudsman delivering a worthwhile service to the university and how do we determine this?"— Presentation transcript:
Quality Assurance and the Ombud/Dean of Students: Is the Ombudsman delivering a worthwhile service to the university and how do we determine this?
Panel: Bronwyn Oliffe: UTS (Chair) (ombudsman) Eilis Magner: UNE (ombudsman) Neville Bofinger: Q U T Anne Shaddock (UC) (Dean of Students) Anne Simpson (UniSA) (ombudsman)
AUQA: The Process Trial Audit – opportunity for reflection The Visit - documentation and questions The Report – (delay, receipt, opportunity to comment, response ) Panelists to comment on individual institution’s experiences
Questions: The following questions were presented by the Pro Vice-Chancellor during the trial audit process for consideration by the four UNE Ombudsman. On the basis that they should be of general interest to the members of the association Eilis Magner suggested that they might be the focus of the panel discussion that we are presenting today
Topic 1: Selection Process and Criteria: –What is the process, is it open, transparent? –Were criteria spelt out in advance of selection? –What is the term of the appointment?
Topic 2: Training What is the approach to professional development? What is appropriate? What has been of the most use?
Topic 3: Standards of Quality Are there standards of quality? How are they measured, documented and reported?
Topic 4: Assessing the End Product Timeliness Action on the Report/ Recommendation Customer Satisfaction: –The complainant (student or staff member) –The respondent (university office or officer) –The recipient (The Vice Chancellor/Deputy Chancellor)