2. Founded in Manchester in 2005 by Adam Green & Neil Fineberg. Unique recruitment model of 100% focus on Non Clinical Interim & Permanent recruitment within Healthcare/NHS sector. Specialism's include IM&T Commissioning Finance Estates & Facilities Governance HR General / Operational Management Programme Management As per HSJ figures we are the UKs largest advertiser of Interim NHS roles Currently have 135 working Interim Managers in 94 Healthcare Organisations In 2009 - placed 15 permanent staff members from AfC Band 7 to 9/VSM

3. IM&T Candidates -Senior Management in IM&T & Informatics -IT Project Managers -CaB Managers -IT Technicians, eg. SQL Developers, RiO, SystmOne -Information Analysts -Clinical Coders If we can help you with anything today then please do let myself or my colleague, Brian Johnston know?

4. Mark Fitzmaurice Director and Master Trainer Over 20 years Dale Carnegie Training 80 countries 97 years, since 1912 7,000,000 people taken our programmes

8. In what areas do you need to be more effective at Influencing People?

9. What are some challenges associated with Influencing People?

12. Having a positive can do attitude

14. Remember 20 random items, forwards and backwards, in the exact order, with the exact colour, without writing them down Inside 4 minutes What are you thinking?

17. Rapport Influencing Leading

18. Don’t criticise, condemn or complain Give honest, sincere appreciation Create in the other person an eager want Become genuinely interested in them Smile Remember and use their names Be a good listener Talk in terms of the their interests Make people feel valued and important, and do it sincerely

19. Avoid Arguments Show respect for other person’s opinion If you are wrong admit it quickly Begin in a friendly way Get the other person saying YES, YES Let the other person do most of the talking Let them think the idea is theirs See their point of view Be sympathetic with their ideas Appeal to the nobler motives Dramatise your ideas Throw down a challenge