Presentation on theme: "Company Background Service Territory Map Number of Customers = 966,493"— Presentation transcript:
0 AGA Distribution Best Practices Program Technical Training and OQ Potential Roundtable Executive PresentationPiedmont Natural GasPat WardBusiness Architect
1 Company Background Service Territory Map Number of Customers = 966,493 Miles of Main = 21,817Number of Services = 1,084,812Number of Employees = 1875
2 Training and OQ Challenges Maintenance of Training and OQ RecordsScheduling of Classes and Qualification EventsStatus ReportingCommunications
3 Training and OQ Unique Processes Established class schedules and transitioned from central assignment to self enrollmentSimplify report access through use of Sharepoint and posted to our intranetRevised reports to be more specific around each topic (classes needed, OQ expiration, etc) and ed status report to Management team biweeklyParticipate in Operation Manager’s meetings to provide status and answer questionsPartnered with LMS provider to incorporate standard LMS features and unique OQ requirements (implementation in process)
4 Highlights that would be included in Roundtable Presentation Self enrollment reduced schedule changes and supported accountabilitySpecialized reporting reduces effort required to get the answer needed for Operation’s management and employeesParticipation in Operation Management’s meetings allows for feedback and common understandingContracted technology platform will provide single solution site for all training and OQ data. This will support other Operation’s initiatives including Workforce Management and standardization
5 ConclusionWith the increase in compliance requirements resulting from programs like DIMP and TIMP, the need to use technology to schedule, track and report training and OQ tasks will continue to rise. The need to have a well trained and qualified workforce is critical to succeed in today’s competitive energy marketplace. Emphasis on process improvement and automation are key components to ensure our continued success.