1. Efficiency of recruitment process: trends based on PwC Saratoga HR Effectiveness Survey Anna Kozlova October 7, 2011 www.pwc.com/ru

2. PwC About PwC Saratoga HR Effectiveness Survey PwC Saratoga Survey combines objective data to help organizations understand workforce performance and return on human capital investment Data is collected on more than 100 unique metrics covering a wide array of HR related topics like Workforce productivity Recruitment Learning & Development Compensation & Benefits Span of control HR function effectiveness In 2011 survey the results are based on data submitted by 47 companies operating in Russia; more than 150 companies in Europe and more than 300 organizations in US. 2 Thoughts based on Saratoga results

3. PwC HR effectiveness metrics reflected fluctuating economics environment of 2010 3 Thoughts based on Saratoga results Productivity workforce increased Human capital return on investment hasn’t reached 2008 level Voluntary turnover rates remained low Voluntary separation rates for sales staff began to trend upward Signs of economic improvement Control of costs and manage an ever-evolving workforce

4. PwC Recruitment cost decreases, but quality of process suffers 13.4% 4 Thoughts based on Saratoga results Cost per Hire in Europe 933 $ in 2010 vs. 1443 $ in 2008

5. PwC Quality of hire continues to improve, but results appear to be linked more to economic cycles than improvement in HR processes 13.4% 5 Thoughts based on Saratoga results 2008-2010 delta in 3- Month turnover rate -5.3% vs -6,6% in Europe; -3% in US Significant investments in systems improvements across organization HR should make the most of this enhancements

6. PwC Graduate recruitment continues to stay an important recruitment area to support organizational effectiveness in the future 13.4% 6 Thoughts based on Saratoga results Graduate Recruitment Rate 1.0% In Russian industrial companies

7. PwC Companies in Russia are at the stage of intensive outsourcing of HR activities comparing to Europe with focus on efficiency of outsourced processes 13.4% 7 Thoughts based on Saratoga results HR department outsource rate 29.6% In Russian industrial companies

8. PwC Conclusion 13.4% 8 Thoughts based on Saratoga results Changing economic conditions continue to evolve affecting resourcing Saving costs has negative impact on recruitment process efficiency however quality of hire continues to improve HR departments appear to be deeply involved in outsourcing of HR activities with less attention to the efficiency of processes outsourced Finally, significant investments in systems improvements across organizations should motivate HR to make the most of these enhancements

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10. PwC Saratoga metrics used in this presentation Thoughts based on Saratoga results 10 Revenue – Non-wage Costs FTEs x Average Remuneration Human Capital return on investment = Days to start = number of working days from the moment HR has received the recruitment request till the new (external) hire starts to work Graduate Recruitment Rate = Number of graduates recruited _____________________ Total headcount HR department Outsource Rate = Cost of Outsourcing of HR activities _____________________ Total HR department cost Nb of employees per one recruiter= Number of HR professionals involved in recruitment activities _____________________ Total headcount

11. PwC Companies in Europe make more efforts in order to support efficient recruitment process, but results appear to be linked more to Russian market specifics 11 Thoughts based on Saratoga results Nb of employees per one recruiter 1520 In Russian industrial companies vs. 265 in Europe