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 Calderdale Children & Young Peoples Service Developing a Quality Assurance Framework July 2010.

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Presentation on theme: " Calderdale Children & Young Peoples Service Developing a Quality Assurance Framework July 2010."— Presentation transcript:

1  Calderdale Children & Young Peoples Service Developing a Quality Assurance Framework July 2010

2 PricewaterhouseCoopers LLP July 2010 Slide 2 Quality Assurance Framework Definition What is a Quality Assurance Framework? Quality Assurance Framework is a systematic plan that defines what quality is, how it will be measured and how it will be improved. QA is a continual and dynamic process by which we set standards, monitor our achievements against those standards, use the information in our business planning to improve services, review the standards and start again

3 PricewaterhouseCoopers LLP July 2010 Slide 3 Quality Assurance Framework Purpose The purpose of the Quality Assurance Framework is to: -Design quality into our services through the introduction of outcome- focused standards. -Ensure that services are achieving consistently high standards. -Engender an organisational culture committed to learning and continual improvement.

4 PricewaterhouseCoopers LLP July 2010 Slide 4 Quality Assurance Framework Model

5 PricewaterhouseCoopers LLP Quality Assurance Framework Key Elements

6 PricewaterhouseCoopers LLP Quality Assurance Framework Key Elements

7 PricewaterhouseCoopers LLP Quality Assurance Framework How it Will Work Section heading goes here Set Standards 1 FrameworkMonitor Performance 2 ScorecardManage Risk 3 Risk Register

8 PricewaterhouseCoopers LLP July 2010 Slide 8 Quality Assurance Framework Balanced Scorecard Services promote a preventative approach The service learns from its work and seeks to deliver new approaches The service is viable and equipped to deliver an effective service Services are provided in partnership to produce optimal outcomes Children and Young People in Calderdale

9 PricewaterhouseCoopers LLP July 2010 Quality Assurance Framework Services are provided in partnership to produce optimal outcomes -Assessments, plans and reviews take full account of the information and -Professional opinions provided by agencies that know the child -Services planned for children are holistic and use the resources of the wider family network and all partner agencies -Working relationships with agency partners are professional and responsive in including and engaging local agency forums and identifying lead professionals -Communication with agency partners is clear, timely and proportionate to the child’s needs -Active steps are taken to resolve conflicts should they arise between agency partners

10 PricewaterhouseCoopers LLP July 2010 Quality Assurance Framework Scorecard example

11 PricewaterhouseCoopers LLP July 2010 Quality Assurance Framework Risk Register DescriptionImpactProbability (1-5) Impact (1-5)RatingRisk OwnerMitigating Action Action Owner StatusProgress

12 PricewaterhouseCoopers LLP July 2010 Slide 12 Quality Assurance Framework Next Steps Confirm the vision and strategy Confirm the BSC’s perspectives/areas Agree standards for each area Identify key performance indicators and measures Establish targets for each indicator Identify risks that will impact on performance Implement the scorecard as a dynamic management approach

13 This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. © 2010 PricewaterhouseCoopers LLP. All rights reserved. 'PricewaterhouseCoopers' refers to PricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom) or, as the context requires, the PricewaterhouseCoopers global network or other member firms of the network, each of which is a separate and independent legal entity.  Add closing statement here


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