1. Sales Zone 1 2013 Effective 3/17/13 – 9/21/13
Going Green in 2013! We’ll show you how to ride the rainbow and drive your sales to reach your Pot Of Gold!

2. PROPRIETARY STATEMENT
The information you are about to access is highly confidential and subject to restrictions under our Code of Conduct.
By viewing these documents, you agree to use these materials for communication to employees only and not disclose them outside of Verizon.
You also agree not to discuss the content of the material with anyone until after a public announcement has been made by Verizon.

3. Sales Zone 1 2013 Drive Revenue! SZ1 2013 Strategy: 1 2 3 4
Leverage a familiar zone structure to continue sales momentum
Utilize the Promotional Offers to exceed revenue targets
Lead with Speed - offer FiOS Quantum with every sales opportunity
Drive Revenue! 1 2
Drive Revenue first
Customer Experience last 3 4

4. Promotional Offer Changes: Product Offer Changes:1
Drive Broadband
75% of New FiOS Sales = Quantum
Hitting the Speed Mix Targets is Important
Lead with Speed on Every FiOS Sales Opportunity
Promotional Offer Changes:
FiOS Solutions Bundle:
Price Increase for 15M & 50M:
Varies by Area (Up to $5 Increase)
Applies to all SZ Offers (15M/5M excluded for Tech Upgrades)
New! FiOS Triple Play Promo:
$10 off with 2 YR Term
Applies to all SZ Offers
Verizon VISA® Prepaid Card:
Removed $200 New Customer Acquisition
Continued $200 for New Customers 4+ Lines Total
Changed $100 Broadband Completer to FiOS Only
Product Offer Changes:
FiOS Quantum:
$20 Price Reduction for 150M & 300M Speeds
FiOS TV:
New! Select HD Package
Available with all SZ Offers
HSI Static:
Removed 10% Static Promo Discount
New! 3M Static Product Speed – New HSI Customers Eligible Only
Static is $20 more than Dynamic in the Bundle

5. Add’l Static IP’s: Block of 5 ($20), 13 ($50) or 29 ($80)
Drive Broadband 3
New! 3M Static HSI Speed:
A reliable & affordable
High Speed Internet connection.
Gives your small business a direct connection to our central office that’s 100% yours, 100% of the time.
Consistently experience a fast, reliable Internet connection – even at peak hours.
For New HSI Customers
2-YR & MTM Terms Available
With Bundles or Standalone
HSI Static Pricing DECREASE:
Pricing reduced (see below chart)
With Bundle & Standalone – All terms
Static is $20 more than Dynamic in Bundle
5M pricing unchanged
Business HSI Static
New Speed!
Up to 3M/768K
Up to 5M/768K
Up to
7.1M/768K
10M to 15M
2-YR Bundle
$56.99
$63.99
$79.99 (reduced $40)
$ (reduced $40)
MTM Bundle
$73.99
$87.99 (reduced $42)
$95.99 (reduced $42)
2-YR Standalone
$62.99
$79.99
$ (reduced $50)
$ (reduced $50)
MTM Standalone
$72.99
$89.99
$ (reduced $50)
Add’l Static IP’s: Block of 5 ($20), 13 ($50) or 29 ($80)
$20.00 More in the bundle versus Dynamic

6. Quantum / FiOS Bundle Changes: Quantum Speed Mix Targets:
Drive Quantum Penetration 2
What ranks FiOS above our Competitors :
Use these claims:
Voted one of the fastest ISP’s in 2012 by PC Mag.com
FIOS Internet and Phone, both with 99.9% network reliability
Unparalleled Fiber Optic Network
Quantum / FiOS Bundle Changes:
Quantum Speed Mix Targets:
Quantum:
$20 decrease to150M & 300M Speeds
Applies to both Bundle & Standalone
Applies to all SZ Offers
FiOS Bundle:
Increase $5 MRC:
15M: NY/CT CVC
50M: NY/CT CVC, NJ CVC, MA & RI, DC, DE, MD, PA, VA, NJ Other & NY Other
Increase $4 MRC:
50M: in CA, FL & TX
Quantum Speed Mix
Speed
Mix Target
External D2D
Internal D2D
OTM
15M
25%
48.7%
11.1%
48.2%
50M
50%
33.5%
46.1%
42.5%
75M
20%
14.8%
31%
4.9%
We already stated that one of the reasons for the bundle increases was to stress quantum speeds. Increasing the price of the entry level speeds makes the quantum speeds a very reasonable upsell. When we reduce the price of the top speeds, that also enhances the quantum upsell ability.
We're reducing the price of both 150M & 300M speeds by $20! That's for all regions, all customer types and it applies to standalone as well as bundles. The goal is to drive additional revenue with these higher speeds. it's better to have more customers at these speeds even if the rates are lower than to have no customers at these higher speeds.
Results Through 2/23/13
Important to Driving Revenue!

7. Lead with Quantum Speed
Drive Quantum Penetration 2
Understand Your Customers…
Start the Conversation with the Big 3 Questions
Do More Business Per Second:
Lead with Quantum Speed
On Every New FiOS Sales
Opportunity.
75% of FiOS sales

8. MTM & 2 YR Standalone Rate
Bring TV Sales into Focus 3
NEW! FiOS Triple Play Promotion:
FiOS TV
$10 off any FiOS TV package
2-YR Term Bundle required
Plus Bundle Discount on Select or Higher
20% for 2-YR Term & 10% for MTM
Dazzling, dependable HD picture quality
Uncompressed high definition
For those who are looking for choice programming at a good value.
Razor sharp picture quality
100% digital news, entertainment, sports and more
NEW! Business Select HD Package:
Designed for customers not interested in sports
No Sports = No RSN Fee
Pricing fits between Basic & Prime HD
Available to Private & Public (no Tavern)
103+ Total Channels (30+ HD)
New Channel Line Up available
Business Customers have an additional choice of programming
Expand Market Penetration by addressing an untapped customer base priced out by more expensive packages
Excellent customer retention option
Competitive offering in marketplace
Provides a package for customers not interested in sports
Programming Packages
FiOS TV for Business
Viewing Arrangement
MTM & 2 YR Standalone Rate
2 YR Bundle
MTM Bundle
Ultimate HD
Commercial Private Only
$89.99
$72.00
$81.00
Extreme HD
Commercial Private or Public
$74.99
$60.00
$67.00
Prime HD
$64.99
$52.00
$58.00
Select HD
$49.99
$40.00
$45.00
Basic Package
Commercial Private or Public and Tavern
$19.99

9. Bring TV Sales into Focus3
DIRECTV Packages (Eff – ):
Comercial Mas Ultra Pack
Commercial Entertainment Pack
Business Choice
Business Entertainment
Business Information
Private Viewing
Public Viewing
CC Auto-bill Pay Offer :
A La Carte Packages:
$10/12 Month Credit:
Commercial Xtra Pack
Commercial Entertainment Pack
Business Choice
Business Entertainment
Business Information
$5/12 Month Credit:
Commercial Choice
Commercial Basic w/International Add-on
NFL Sunday Ticket
NBA League Pass
MLB Extra Innings
SonicTap (Music)
International A La Carte Packages
85% of bar and restaurant subscribers believe DIRECTV Programming creates a more lively atmosphere.*
*Based on an October 2011 national survey of businesses that expressed an opinion

10. Special Offers – Special Customers4
Special Offers – Special Customers
NEW! Broadband Line Up Offer:
New Customer Offer Elements:
MTM or 2-YR Term
2nd Basic Line Included
No Activation Fees
Free Wireless Router
Worry-Free Money Back Guarantee (BB Only)
$ Line Visa Prepaid Card (2-YR Term ONLY)
For Voice Only Customers with 3 Lines or Less with no local or long distance calling plan (ex. Freedom)
Must add new Broadband Component for Bundle
Offer not available to customers who currently bill Lines Total
No new lines required but customer can add
Eligible for $ Line Visa Prepaid Card if going from less than 3 lines to 4+ lines (2-YR Term Only)
Non Bundle Access Line Offer:
Voice Line + Calling Plan
Rate
Unlimited Local, Toll & LD
$54.99
Unlimited Local & Toll
$31.99
Unlimited Local
$27.99
Not Available with Flat-rated Voice Service or Where Freedom is Not Available
See Exception List in vibe Lite
New Flat-Rated Structure in Most States
Competitively Priced Voice Lines
For Customers not willing to Bundle
MA Excluded (Basic, Enhanced & Premium Lines still in trial)
Value Added Business Solution:
50% MRC Credit for 6 Months on Standalone
New Data Protection PAK Or
New VISS/VOBs Package
New Websites – Gold Package or higher Or
New WebListing Standalone

11. SZ Effective 3/16/13 – 9/21/13
Offers

12. 2013 – SZ1 New Customer Acquisition Effective: 3/17/13 thru 9/21/13
FiOS Speed
NY/CT CVC
NJ CVC, MA
& RI
DC, DE, MD, PA, VA Other: NJ, NY & TX
CA, FL,
& Dallas TX DMA
Offer Notes
15M/5M
$69.99
$89.99
$99.99
$105.99
Increased $5 Monthly
Increased $4 Monthly
Decreased $20 Monthly
No Change from SZ3
50M/25M
$79.99
$104.99
$114.99
$119.99
75M/35M
$94.99
$129.99
$135.99
150M/65M
$164.99
$189.99
$199.99
$205.99
300M/65M
$254.99
$279.99
$289.99
$295.99
35M/35M (HDNO)
$120.99
HSI Speed
& NJ CVC
MA, RI
& NJ Other
DC, DE, MD, PA, TX, VA & NY Other
CA & FL
Best Speed Available
$59.99
Lead With
Offer Elements
SZ1-2013
SZ3-2012
Term Qualifier
One Basic Additional Line Credit (Values vary by state)
MTM or 2-YR
Voice NRCs Waived (Values vary by state)
Internet Activation Fee Waived ($99.99 Value)
Wireless Router Included ($ Value)
Worry-Free 30-Day Money Back Guarantee
HSI Best Speed Available
$200 Visa Reward Card – 4+ Total Lines (OTM & D2D)
2-YR
$10 Monthly Credit on FiOS TV – Triple Play
MTM Promo Rates = 2-YR Rate + $10 NA
10% HSI Static IP Discount
$200 Verizon Visa – 2-YR VSB (AC & Online)
Maintain credit values to support FiOS price change alignment
$20 price decreases for 150/65 & 300/65 (implemented via FiOS price changes not promotional credit changes)
Increase FiOS 15/5 Disrupt & 50/25 Disrupt and Acquire by $5; Increase 50/25 Maintain by $4
Eliminate $200 Online & Alternate Channel Reward Card (potentially to be re-instated in May or July release)
Enables “Last Chance” advertising for SZ3 Offers
Launch improved Triple Play Offers – Upgrade your Double Play to a FiOS Triple Play and save an additional $10 off any FiOS TV package
HSI Static promotion will be discontinued; HSI PLM adjusting standard price structure
Maintain “2nd Line Included”
Support Quantum Price changes
NEW! FiOS TV “Triple Play” Promo credit
NEW! FiOS TV Package- HD Select
Reward Card parameter change

13. DC, DE, FL, MD, PA, TX, VA & NY Other
2013 – SZ1 Existing Customer Broadband Completer Effective: 3/17/13 thru 9/21/13
FiOS Speed
NY/CT CVC
DC, DE, MA, MD, NJ, PA, RI, VA,
Other: NY & TX
CA, FL,
& Dallas TX DMA
Offer Notes
15M/5M
$69.99
$99.99
$105.99
Increased $5 Monthly
Increased $4 Monthly
Decreased $20 Monthly
No Change from SZ3
50M/25M
$79.99
$114.99
$119.99
75M/35M
$94.99
$129.99
$135.99
150M/65M
$164.99
$199.99
$205.99
300M/65M
$254.99
$289.99
$295.99
35M/35M (HDNO)
$120.99
HSI Speed
MA, RI
& NJ
DC, DE, FL, MD, PA, TX, VA & NY Other CA
Best Speed Available
$59.99
$89.99
Lead With
Broadband Completer Offer Elements
SZ1-2013
SZ3-2012
Term Qualifier
Internet Activation Fee Charged ($99.99 )
MTM or 2-YR
Wireless Router Included ($ Value)
Worry-Free 30-Day Money Back Guarantee (Broadband)
HSI Best Speed Available
$100 Visa Reward Card – FiOS (OTM & D2D)
2-YR
$10 Monthly Credit on FiOS TV – Triple Play
MTM Promo Rates = 2-YR Rate + $10 NA
10% HSI Static IP Discount
$100 Visa Reward Card – HSI (All Channels)

14. 2013 – SZ1 HSI to FiOS Technology Upgrade Effective: 3/17/13 thru 9/21/13
Enables customers from a specific time period to migrate their promotional HSI Solutions Bundle to a promotional entry-level 15M/5M FiOS Solution Bundle with no increase in price.
Offer Elements:
Internet Activation Fee Waived ($99.99 Value)
Wireless Router Included ($ Value)
Worry-Free 30 Day Money Back Guarantee
$10 Monthly Credit on FiOS TV- Triple Play (2 YR Term)
Exceptions:
CA customers who purchased a speed other than 3M during SZ when no BSA available
Customers who migrated to a bundle in SZ when no Broadband Completer Offer was available
FiOS Solution Bundle speeds of 50M & higher match the FiOS Broadband Completer pricing.
Lead With

15. DC, DE, FL, MD, PA, TX, VA & Other: NY
2013 – SZ1 HSI to FiOS Technology Upgrade Effective: 3/17/13 thru 9/21/13
HSI Bundle Enrollment Date - Pre 2/5/12
FiOS Speed
NY/CT CVC
NJ CVC
DC, DE, MA, MD, PA, RI, VA
Other: NJ, NY & TX
CA, FL &
Dallas TX DMA
To Be Migrated
15M/5M*
$59.99
$84.99
ADL UNL Lines $35
HSI Bundle Enrollment Date - On 2/5/12 thru 6/16/2012 (SZ1 2012)
Other: NJ, NY, & TX
ADL UNL Lines $50 w/$15 credits
HSI Bundle Enrollment Date - 6/17/12 thru 11/10/12 (SZ2 2012)
NJ CVC, MA & RI
DC, DE, FL, MD, PA, VA
CA &
$89.99
$99.99
ADL Basic Line Credits
HSI Bundle Enrollment Date /11/12 thru 3/16/13 (SZ3 2012)
MA, RI
Other: NJ
DC, DE, FL, MD, PA, TX, VA & Other: NY CA
15M/5M**
$69.99
HSI Bundle Enrollment Date - 3/17/13 (SZ1 2013)
DC, DE, FL, MA, MD, NJ, PA, RI, VA
Other: NY & TX
$105.99
KEY:
15M/5M* Rates = MTM & 2-Year
15M/5M** Rates = 2-Year Only
NOTE:
Quantum Prices Match Current FiOS BB Completer Rates (All Time Periods)

16. SZ Effective 3/16/13 – 9/21/13
Assessment

17. Test Your Knowledge
What is the new Triple Play offer for Sales Zone ?
$10 credit
$15 credit
$0 credit
In SZ1 2013, how has the NBAL offer changed?
It’s more confusing to price out
We offer a flat rate discounted price in most areas
It didn’t change
What is the name of our new FiOS TV Package?
Basic HD
Select Basic
Select HD
What Verizon VISA ® Rewards cards are available in SZ for Alternate Channels?
New Customer 4+ lines ($200) & FiOS BB Completer ($100)
HSI BB Completer ($200) and New Customer ($200)
None
HSI Static Bundle pricing is ______ more than dynamic and _____ is our new HSI Static Speed offering for New Customers.
$10 & 5M
$15 & 1M
$20 & 3M A B C

18. Q & A