1. Coachfederation.org/ICFGlobal20121Copyright HPCG®, Sage Strategies 2012 Coachfederation.org/ICFGlobal 2012 Coaching the Distance: Bridging Cultural Gaps Seamlessly with Technology Patricia Weiland, PCC (USA) Ralf Wolter, ACC (Germany)

2. Coachfederation.org/ICFGlobal20122Copyright HPCG®, Sage Strategies 2012 Join us on Skype

3. Coachfederation.org/ICFGlobal20123Copyright HPCG®, Sage Strategies 2012 Our Story: How did we Connect? 5,681 miles = 9.143 km Google Maps 9 hours GMT - 8 GMT +1

4. Coachfederation.org/ICFGlobal20124Copyright HPCG®, Sage Strategies 2012 Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"

5. Coachfederation.org/ICFGlobal20125Copyright HPCG®, Sage Strategies 2012 Abstract Coaching the distance – bridging cultural gaps seamlessly with technology Who would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in today's global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology. For Your Reference

6. Coachfederation.org/ICFGlobal20126Copyright HPCG®, Sage Strategies 2012 What if? Imagine… New clients Virtual = Real experience Greater impact Coach globally Culture awareness 75%

7. Coachfederation.org/ICFGlobal20127Copyright HPCG®, Sage Strategies 2012 Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology 2. Infra- structure 3. Inform. exchange via the Internet 4. Coaching the Distance 5. Demo: how to get Started and Continue 5. Demo: how to get Started and Continue 1. Motivation & Benefits Goal: Connecting the Real and the Virtual World

8. Coachfederation.org/ICFGlobal20128Copyright HPCG®, Sage Strategies 2012 Definition of Virtual Coaching You are in a different location from your client

9. Coachfederation.org/ICFGlobal20129Copyright HPCG®, Sage Strategies 2012 Benefits of Virtual Coaching: WIIFM?

10. Coachfederation.org/ICFGlobal201210Copyright HPCG®, Sage Strategies 2012 Impact of Virtual Coaching Be careful what you ask for Communication technology skills and comfort are essential Culture is relevant Work-Life balance is challenging

11. Coachfederation.org/ICFGlobal201211Copyright HPCG®, Sage Strategies 2012 Communication Technology: Trends for 2020 Always connected (unless offline by choice) 3D / HD Video everywhere, interactive TV 1 GB bandwidth for each household Augmented Reality Targeted Advertising in conjunction with Social Networks All phones will becomesmart We will do Work, not go to Work Local and remote Collaboration are considered equal Source: Cisco Systems, 2011

12. Coachfederation.org/ICFGlobal201212Copyright HPCG®, Sage Strategies 2012 How to Bridge these Gaps? What are Your Expectations? Infra- structure Inform. exchange via the Internet Coaching the Distance Demo: how to get Started and Continue Demo: how to get Started and Continue

13. Coachfederation.org/ICFGlobal201213Copyright HPCG®, Sage Strategies 2012 Learning Curve Performance Number of learning attempts slow start strong acceleration mastery ideal learning curve new technology

14. Coachfederation.org/ICFGlobal201214Copyright HPCG®, Sage Strategies 2012 Self Assessment on Comfort Level Communication Technology Use Global Citizenship 1 1 5 5 2 2 3 3 4 4

15. Coachfederation.org/ICFGlobal201215Copyright HPCG®, Sage Strategies 2012 Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology 2. Infra- structure 3. Inform. exchange via the Internet 4. Coaching the Distance 5. Demo: how to get Started and Continue 5. Demo: how to get Started and Continue 1. Motivation & Benefits Goal: Connecting the Real and the Virtual World

16. Coachfederation.org/ICFGlobal201216Copyright HPCG®, Sage Strategies 2012 Infrastructure Hardware Communication Technology Software installed locally Software in the Cloud Blended mode Software Marketing Tools

17. Coachfederation.org/ICFGlobal201217Copyright HPCG®, Sage Strategies 2012 Hardware Categories: –Telephone –Smartphone –Computer –Tablets –Webcam –Internet connectivity –Accessories Purchasing decision criteria: –Keep your audience in mind –How do you position yourself? –Consider the RoI

18. Coachfederation.org/ICFGlobal201218Copyright HPCG®, Sage Strategies 2012 Communication Technology Voice over IP (Internet Telephony) Internet video – download (YouTube) Internet video – real-time (Skype) Online collaboration tools

19. Coachfederation.org/ICFGlobal201219Copyright HPCG®, Sage Strategies 2012 HD Video Conferencing Low-price webcam 640*480 DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro) DSL 6,000 or equivalent High-end external HD, DSL 16,000 or equivalent

20. Coachfederation.org/ICFGlobal201220Copyright HPCG®, Sage Strategies 2012 For Your Reference Software installed on your Device Windows PC, Mac, Tablet, SmartPhone Must Have Browser (have a second one, e.g. Firefox or Chrome) PDF reader ZIP client Virus scanner and firewall Must Have Browser (have a second one, e.g. Firefox or Chrome) PDF reader ZIP client Virus scanner and firewall Optional Mind-Mapping VPN client Advanced security tools Encryption tools Optional Mind-Mapping VPN client Advanced security tools Encryption tools Recommended Office Suite PDF writer Calendar client Address book email client Password Safe Chat client Video communication tools Internet telephony Recommended Office Suite PDF writer Calendar client Address book email client Password Safe Chat client Video communication tools Internet telephony

21. Coachfederation.org/ICFGlobal201221Copyright HPCG®, Sage Strategies 2012 Software in the Cloud File sharing: Dropbox, Google Cloud, MS Skydrive, iCloud, SugarSync, Box Office suite: Google docs Email, Calendar: Google Mail + Calendar, Outlook Web Access (OWA) Voting: Doodle Payments: Paypal, moneybookers.com, squareup.com, Quickbooks.com Slide sharing: SlideShare Surveys: Survey Monkey, SurveyGizmo Email marketing: Constant Contact, mail chimp, icontact For Your Reference

22. Coachfederation.org/ICFGlobal201222Copyright HPCG®, Sage Strategies 2012 Blended Mode Software Cloud Software with a local Client Google docs (offline mode – requires Chrome Browser) Notes and ToDo Lists: –Evernote –Getting Things Done (GTD) –Things –ToDoList –Remember the Milk Online Backup: –Mozy –iDrive –Wuala –McAfee Encryption tools: –BoxCryptor (Windows, iOS, Android) –MacFusion (Mac) For Your Reference

23. Coachfederation.org/ICFGlobal201223Copyright HPCG®, Sage Strategies 2012 3 Technologies to Master 1.Internet connectivity: always connected 2.Master audio and video 3.Be familiar with one collaboration tool

24. Coachfederation.org/ICFGlobal201224Copyright HPCG®, Sage Strategies 2012 Master Video Collaboration Tools

25. Coachfederation.org/ICFGlobal201225Copyright HPCG®, Sage Strategies 2012 Most Relevant Resources Hardware –Computer, tablet, smartphone performance test: www.speed-battle.com/www.speed-battle.com/ –Webcam, headset test: make a Skype audio test call –Internet Connection speed test: www.speedtest.net/ voice quality test: www.voipreview.org/voipspeedtester.aspxwww.speedtest.net/www.voipreview.org/voipspeedtester.aspx Software on your Device –Calendar, address book, PDF, Office Suite –Collaboration tools: Skype, Adobe Connect, Cisco Webex GoTo Meeting –HD Video conferencing: Cisco Jabber TP –Security: Anti-Virus, Encryption browser check: browsercheck.qualys.com/browsercheck.qualys.com/ Software in the Cloud –Doodle, PayPal, Survey Monkey, SlideShare, Google Docs Blended Software (local+cloud) –Dropbox, Evernote, Mozy Take away

26. Coachfederation.org/ICFGlobal201226Copyright HPCG®, Sage Strategies 2012 Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology 2. Infra- structure 3. Inform. exchange via the Internet 4. Coaching the Distance 5. Demo: how to get Started and Continue 5. Demo: how to get Started and Continue 1. Motivation & Benefits Goal: Connecting the Real and the Virtual World

27. Coachfederation.org/ICFGlobal201227Copyright HPCG®, Sage Strategies 2012 Online Communication Information Exchange v ia the Internet 1. Passive Participation 2. Active Participation 3. Real-Time Communication

28. Coachfederation.org/ICFGlobal201228Copyright HPCG®, Sage Strategies 2012 Transforming the Education System Learn & Study online Stanford University: President John Hennessy predicts the death of the lecture hall. (May 2012) Khan Academy: Let's use video to reinvent education! Source: Salman Khan at TED, March 2011

29. Coachfederation.org/ICFGlobal201229Copyright HPCG®, Sage Strategies 2012 Creating Visibility Marketing Push marketing –email mailing lists –Google ads –send notes on social media Pull marketing –PDF brochure –Blog –Personal website –Expose your business on social media

30. Coachfederation.org/ICFGlobal201230Copyright HPCG®, Sage Strategies 2012 Number of Users June 2012 LinkedIn: ~ 150 Million Twitter: ~ 140 Million Gmail: ~ 425 Million Facebook: ~ 955 Million

31. Coachfederation.org/ICFGlobal201231Copyright HPCG®, Sage Strategies 2012 Should you use LinkedIn? 1.Do you want your business to be present in the Internet? 2.Would you like to do business globally? 3.Do referrals open doors for you?

32. Coachfederation.org/ICFGlobal201232Copyright HPCG®, Sage Strategies 2012 How to get started? Step by Step Instructions 1.Create a personal or company profile 2.Connect with people you know: present and past 3.Write referrals 4.Ask for referrals 5.Join relevant groups of your target market 6.Create your own group 7.Provide useful information and promote it 8.Start discussions and provide value – not noise 9.Cross-link with your other pages 10.Update your status, add more contacts For Your Reference

33. Coachfederation.org/ICFGlobal201233Copyright HPCG®, Sage Strategies 2012 Active Participation Share and Influence Grandmother Marry Warren http://journeyintoelderhood.blogspot.com

34. Coachfederation.org/ICFGlobal201234Copyright HPCG®, Sage Strategies 2012 Collaboration Tools (audio only)

35. Coachfederation.org/ICFGlobal201235Copyright HPCG®, Sage Strategies 2012 Self Assessment What do you use right now? Passive participation Create visibility Active participation Virtual coaching Share with your neighbor

36. Coachfederation.org/ICFGlobal201236Copyright HPCG®, Sage Strategies 2012 Top 10+ Websites Learn, study, get information –www.timeanddate.com on-time in the right time zonewww.timeanddate.com –http://www.bank-holidays.com/ worldwide holidayshttp://www.bank-holidays.com/ –www.oanda.com currency converterwww.oanda.com –www.wikipedia.com online encyclopediawww.wikipedia.com –www.ted.com Ideas worth spreading (200 million views)www.ted.com –www.khanacademy.org/ online academywww.khanacademy.org/ –http://geert-hofstede.com/ Professor Geert Hofstede: culturehttp://geert-hofstede.com/ Active participation: marketing & visibility –www.coachfederation.org/ ICFwww.coachfederation.org/ –linkedin.com facebook.com twitter.com Social Networkslinkedin.comfacebook.comtwitter.com –www.blogspot.com start bloggingwww.blogspot.com –www.slideshare.net/ share your presentationswww.slideshare.net/ –www.youtube.com video sharingwww.youtube.com –www.wordpress.org build your blog and websitewww.wordpress.org Take away

37. Coachfederation.org/ICFGlobal201237Copyright HPCG®, Sage Strategies 2012 Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology 2. Infra- structure 3. Inform. exchange via the Internet 4. Coaching the Distance 5. Demo: how to get Started and Continue 5. Demo: how to get Started and Continue 1. Motivation & Benefits Goal: Connecting the Real and the Virtual World

38. Coachfederation.org/ICFGlobal201238Copyright HPCG®, Sage Strategies 2012 Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"

39. Coachfederation.org/ICFGlobal201239Copyright HPCG®, Sage Strategies 2012 Are you ready? Takeoff Checklist Hardware ready –Computer, tablet, smartphone –Webcam, headset –Internet Connection Software ready –Calendar, address book, PDF, Office Suite –Collaboration tools: Skype, Adobe, webex, GoTo –Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs –Dropbox, Evernote, Mozy Clients ready –Time and date –Communication tools –Meeting confirmed

40. Coachfederation.org/ICFGlobal201240Copyright HPCG®, Sage Strategies 2012 Murphys Law Anything that can possibly go wrong, does

41. Coachfederation.org/ICFGlobal201241Copyright HPCG®, Sage Strategies 2012 What is Your Plan B? Disaster Recovery -Lost Data (backup: local, cloud) -PC crash – reboot time -Network outage -Hardware failures +Exchange alternative contact numbers +Agree on fallback plan, e.g. Webex Skype Telephone Text message +Prepare a plan B – before you need it

42. Coachfederation.org/ICFGlobal201242Copyright HPCG®, Sage Strategies 2012 Where Everyone Fails… The World Clock

43. Coachfederation.org/ICFGlobal201243Copyright HPCG®, Sage Strategies 2012 Fish and Water = People and Culture

44. Coachfederation.org/ICFGlobal201244Copyright HPCG®, Sage Strategies 2012 Culture Definition Shared meaning or understanding by any group to a situation or behavior that came about as a solution to a specific need or problem.

45. Coachfederation.org/ICFGlobal201245Copyright HPCG®, Sage Strategies 2012 Whats in Your Water? Age group? –Millennial / Gen Y / Gen C 15 to 32 –Gen X 33 to 44 –Baby Boomer 45 - 63 –Traditional or Greatest Gen 65 + Where were you born? Where do you live now? What is good manners?

46. Coachfederation.org/ICFGlobal201246Copyright HPCG®, Sage Strategies 2012 What Behavior do you see? Tip of the Iceberg Artifacts and Products Explicit Culture

47. Coachfederation.org/ICFGlobal201247Copyright HPCG®, Sage Strategies 2012 What dont you see? Norms and Values Basic Assumptions Implicit Culture Explicit Culture Artifacts and Products

48. Coachfederation.org/ICFGlobal201248Copyright HPCG®, Sage Strategies 2012 Cultural Aspects Above and Below the Waterline Visible artifacts: –Identifying individuals as part of a social structure or a group of people –Going deeper you discover social norms and values groups of people –These norms form what is right and wrong and come from solutions found to problems that arise are consistently answered in a similar way –Values are how they know what is good and bad Caution in coaching: –Implicit basic assumptions are so engrained you dont even question or notice them –Whether you bow, shake hands, have eye contact or how long you hold the gaze into a strangers eyes is all part of the culture –Even notions of modesty, childrearing, leadership, career paths, rhythm and pace, physical contact, expressing emotions are acceptable to varying degrees depending on social norms Read the research material for insight and guidance. Take away

49. Coachfederation.org/ICFGlobal201249Copyright HPCG®, Sage Strategies 2012 Cultural Aspects Interpreting the Research Talcott Parsons: sociologist leveraged by Trompenaars & Charles Hampden –Universalism versus particularism (rules versus relationship) –Individualism versus communitarianism (Individuals versus the group) –Neutral versus affective (the degree to which emotions are expressed) –Specific versus diffuse (the degree of involvement) ( how much is private versus public) –Achievement versus ascription (how status is accorded) Trompenaars and C.Hampden: Turner interpreted the above and added two additional aspects –Time – focus is past, present and or future –Environment – people are stronger and motivated from within versus the environment Geert Hofstede: Organizational Anthropologist –Power distance – emotional distance between the parent and child, teacher and pupil, boss and subordinate –Individualism versus collectivism – how they view the community –Masculine versus Feminine – has more traditional male or female tendencies –Uncertainty avoidance - handling ambiguity allows less rules and less stress –Long term focus or shorter time period or term focus – longer term cultures grew faster Phlllippe Rosinski – Cultural Orientation Framework –Sense of Power – control harmony humility –Time management approaches – scarce plentiful, monochronic polychronic, past present future –Definitions of Identity and Purpose - being doing, individualistic collectivistic –Organizational arrangement – hierarchical equality, universalist, particularist, stability change, competitive collaborative –Notions of Territory and Boundaries – protective sharing –Communication patterns – High-Context Low Context, Direct/indirect, Affective Neutral, Formal Informal –Modes of Thinking – Deductive Inductive, Analytical Systematic For Your Reference

50. Coachfederation.org/ICFGlobal201250Copyright HPCG®, Sage Strategies 2012 Cultural Aspects Verbal Communication Patterns

51. Coachfederation.org/ICFGlobal201251Copyright HPCG®, Sage Strategies 2012 Cultural Aspects Interpreting the Research When you get stuck with a client Basic Assumptions Face Communication Patterns Trust Your Instincts

52. Coachfederation.org/ICFGlobal201252Copyright HPCG®, Sage Strategies 2012 Building Trust Virtually

53. Coachfederation.org/ICFGlobal201253Copyright HPCG®, Sage Strategies 2012 Building Trust Virtually How do you build trust? To get trust give trust Over communicate the expectations Set the tone and methodology for future interactions Be accessible and responsive: clarify how to relay information Be very careful using metaphors and gestures Create social time within the coaching call Be curious about ambiguity Transmission delay time: dont talk over each other Take a deep breath when experiencing challenges Consider socializing as a trust builder Take away

54. Coachfederation.org/ICFGlobal201254Copyright HPCG®, Sage Strategies 2012 Building Trust Every Software has Bugs For Your Reference

55. Coachfederation.org/ICFGlobal201255Copyright HPCG®, Sage Strategies 2012 Building Trust Every Software has Bugs For Your Reference

56. Coachfederation.org/ICFGlobal201256Copyright HPCG®, Sage Strategies 2012 10 Points for Cultural Appreciation 1.Define your culture 2.Understand assumptions in your culture 3.Get familiar with global aspects 4.Define assumptions on clients culture 5.Set up time to discuss cultural nuances 6.Define norms within your relationship 7.Make it safe to discuss assumptions that might have been violated 8.Set up a plan B before you need one 9.Check accountability methodology within each culture 10.Check results, standards and expectations are acceptable and reasonable Take away

57. Coachfederation.org/ICFGlobal201257Copyright HPCG®, Sage Strategies 2012 Behavioral Etiquettes In the Virtual World Be on time – in the right time zone Constantly check if your client is still with you Get familiar with communication technology Eliminate background noise Avoid multi-tasking Socialize Speak clearly Avoid email escalations Respect copyright in the Internet Take away

58. Coachfederation.org/ICFGlobal201258Copyright HPCG®, Sage Strategies 2012 Engaging your Clients 1:1 Coaching Build trust – quickly Enable video – whenever possible Start the session by checking relevance and priority Asses clients comfort level and experience with communication technology Effective use of silence Effective use of questions Learn the collaboration tools functions For Your Reference

59. Coachfederation.org/ICFGlobal201259Copyright HPCG®, Sage Strategies 2012 Engaging your Clients Group Coaching Build trust – quickly Assess clients comfort level and experience with communication technology Pattern disruption: every 3-5 minutes Check for distractions and background noise Learn the collaboration tools functionality For Your Reference

60. Coachfederation.org/ICFGlobal201260Copyright HPCG®, Sage Strategies 2012 Engaging your Clients Pattern Disruption Guidelines: –In person –In a virtual meeting Best practices: –Ask questions –Blank the screen –Show a video –Start a chat (chat tool) –Ask for feedback ("raise hand" feature) –Brainstorm on a virtual whiteboard –Vote: use the voting tool for ad-hoc group decisions For Your Reference

61. Coachfederation.org/ICFGlobal201261Copyright HPCG®, Sage Strategies 2012 Virtual Coaching: 10 Points of Logistics 1.Be on time for meetings 2.Respond to emails within 24 hours 3.Be present on social media 4.Use Internet communication tools 5.Effective use of your webcam 6.Create a video of your "elevator pitch" 7.Be online while travelling 8.Create online material for prospects 9.Have a "Plan B" 10.Be respectful, take a deep breath Take away

62. Coachfederation.org/ICFGlobal201262Copyright HPCG®, Sage Strategies 2012 ICF Core Competencies Meet your clients where they are A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCE C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATION D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITY

63. Coachfederation.org/ICFGlobal201263Copyright HPCG®, Sage Strategies 2012 Agenda Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology 2. Infra- structure 3. Inform. exchange via the Internet 4. Coaching the Distance 5. Demo: how to get Started and Continue 5. Demo: how to get Started and Continue 1. Motivation & Benefits Goal: Connecting the Real and the Virtual World

64. Coachfederation.org/ICFGlobal201264Copyright HPCG®, Sage Strategies 2012 Demonstration How to get started and how to continue? 1.Internet connectivity: always connected 2.Master audio and video 3.Be familiar with one collaboration tool

65. Coachfederation.org/ICFGlobal201265Copyright HPCG®, Sage Strategies 2012 Demonstration Get active Now! Join our webex session right now (mute yourself) Send your questions as SMS / text message Raise your hand

66. Coachfederation.org/ICFGlobal201266Copyright HPCG®, Sage Strategies 2012 Summary Coaching the Distance – Bridging Cultural Gaps Seamlessly with Technology 2. Infra- structure 3. Inform. exchange via the Internet 4. Coaching the Distance 5. Demo: how to get Started and Continue 5. Demo: how to get Started and Continue 1. Motivation & Benefits Goal: Connecting the Real and the Virtual World

67. Coachfederation.org/ICFGlobal201267Copyright HPCG®, Sage Strategies 2012 Your Takeaways Most relevant resources Top 10+ websites Cultural Aspects Building trust virtually 10 points for cultural appreciation Behavioral etiquettes in the virtual world Virtual Coaching: 10 points of logistics Take away

68. Coachfederation.org/ICFGlobal201268Copyright HPCG®, Sage Strategies 2012 Connecting in the Virtual World Engage in your new community Next steps: 1.Download the material: Virtual4Coaching.com http://virtual4coaching.com/page2/index.htmlVirtual4Coaching http://virtual4coaching.com/page2/index.html 2.Ensure success & increase your learning curve: Join us for our follow-up webinars 3.Use Doodle to vote for dates and times 4.Connect with us on LinkedIn 5.Join our LinkedIn Group Virtual4CoachingVirtual4Coaching 6.Like us on Facebook Virtual4CoachingVirtual4Coaching Take away

69. Coachfederation.org/ICFGlobal201269Copyright HPCG®, Sage Strategies 2012 Self Assessment on Comfort Level Where do you stand now? Communication Technology Use Global Citizenship 1 1 5 5 2 2 3 3 4 4

70. Coachfederation.org/ICFGlobal201270Copyright HPCG®, Sage Strategies 2012

71. Coachfederation.org/ICFGlobal201271Copyright HPCG®, Sage Strategies 2012 Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps" Patricia WeilandRalf Wolter Virtual4Coaching.com

72. Coachfederation.org/ICFGlobal201272Copyright HPCG®, Sage Strategies 2012 Patricia Weiland Bio Patricia Weiland brings over 25 years of hands on experience inside and in service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives. Ms. Weiland holds a masters degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC. www.sage4change.com

73. Coachfederation.org/ICFGlobal201273Copyright HPCG®, Sage Strategies 2012 Ralf Wolter Bio Ralf Wolter is a senior leader and coach with 25 years of global experience in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences. As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training. www.hpcg.eu