1. Panel discussion on challenges in building and sustaining a modern statistical system Questions to the panelists Session 3 of the Workshop 19 October 2010

2. Panelists Ana María Edwin, INDEC, Argentina Wasmalia Bivar, IBGE, Brazil Héctor Maldonado Gómez, DANE, Colombia Marie Bohatá, Deputy Director General, Eurostat Chair: Heli Jeskanen-Sundström, Director General, Statistics Finland 19.10.20102Heli Jeskanen-Sundström

3. General Management Challenges What are the biggest management challenges of the NSI and how these challenges can be met? The lessons learnt so far? Are there experiences/good management/leadership practices which you would like to share with others? What is your views about the use of any quality management model/framework like TQM? 19.10.20103Heli Jeskanen-Sundström

4. Public trust What is your views/experiences to measure/monitor/assess public trust? What should NSIs do in order to maintain/increase public trust? How the fundamental principles of official statistics are communicated and advocated to the stakeholders and to the public at large? What is your views/experiences to regularly/systematically collect and analyse opinions/feedback of/from the users and other stakeholders? What is your view on staff opinion surveys? 19.10.20104Heli Jeskanen-Sundström

5. Professionalism and competence How the NSI can increase its professionalism? What is your view on the most important issues relating to human resource management? Who should be responsible for HRM in NSIs? What is your view on training of staff, middle managers and directors? What would be the most effective ways to organise internal communication in the NSIs? Do you think there is any role for the staff members in NSIs decision making process? 19.10.20105Heli Jeskanen-Sundström

6. Co-operation and learning from others What the national stakeholders or international statistical community could do in order to support NSIs aims and plans to strengthen the national statistical system? Do you see it useful to intensify co-operation among the ECLAC countries NSIs as regards management questions in general? If yes, how this could be implemented in practice? What would be the most useful/urgent areas for that kind of regional co-operation? What the IAOS and international statistical community could do better in order to improve and encourage world- wide exchange of experience and good management practices among the NSIs? 19.10.20106Heli Jeskanen-Sundström