1. Access and Overview

2. Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an open ticket. Subscribing to a Global ticket Searching closed and open tickets. Searching the Knowledge Base

3. The NCCS ticketing system is the COTS application, FootPrints, by Numara software. Users may access FootPrints via the following URL: www.nccs.nasa.gov/internal/footprintswww.nccs.nasa.gov/internal/footprints FootPrints uses a dual factor authentication (RSA SecurID and password).