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Access and Overview. Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an.

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Presentation on theme: "Access and Overview. Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an."— Presentation transcript:

1 Access and Overview

2 Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an open ticket. Subscribing to a Global ticket Searching closed and open tickets. Searching the Knowledge Base

3 The NCCS ticketing system is the COTS application, FootPrints, by Numara software. Users may access FootPrints via the following URL: FootPrints uses a dual factor authentication (RSA SecurID and password).

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