Presentation on theme: "FootPrints End User Interface"— Presentation transcript:
1FootPrints End User Interface Jim FranceschelliJason Wimmer
2Numara FootPrintsFootPrints is a ticket tracking system utilized by the Information Resources (PIR) Division, for information technology (IT) requests.It tracks IT service tickets and provides communication among PIR departments and our customers.It provides the ability to record problems & solutions.
3Numara FootPrints Records problems & solutions. Electronic passing of issues to second tier support.Automated escalations to ensure acceptance of issues.Timed reminders.Ability to see patterns of activity or problems.communication to / from user.User satisfaction surveys.
4Numara FootPrints Knowledgebases Service Catalog search for answers Service Deskreport problemsService & Project Requests*ask for special servicesChange Management*ask for application and report services*slowly replacing Project Tracking
5Numara FootPrints How to Log In? Go to http://my.scranton.edu Authenticate with your my.scranton.edu username and password.Go to the University Links tab and under the Administrative Links section, click Footprints.
10Technology Support Center Reporting problems or difficulties …..Numara FootPrints services are currently available through My.Scranton portal.Phone, walk-up and services will continue to be available.Use what works for you.
11Numara FootPrints – What’s Next? CrowdsourcingHelp us to enhance the searchable KnowledgebaseAdditional Project Tracking ConversionCMS and Web Page requestsData Processing, Security, Database Access, Systems Requests, etc.