Presentation on theme: "Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health."— Presentation transcript:
Communication in Health Care Mayo Clinic Florida Experience Galen Perdikis, MD Associate Professor, Plastic Surgery Associate Dean Mayo School of Health Sciences UNF Collaborative, May 2013
The Past 9 year experience 3 modules – Basic Communication PEARLs, Patient Centered Care, Listening – Diversity – Team Work is REAL SBAR Stop the Line Different approaches to the roll out
Teamwork Reflective Listening PEARLS Positive Assertion R elationship Building Work in partnership with all colleagues for the genuine concern and well being of our patients and others E ffective Communication Listen for understanding to the diverse opinions of others A ssertion Empowered to voice my opinion and trust that it will be heard L eading with Mutual Respect Treat one another with respect and courtesy Acknowledge and value the contributions of others Tools SBAR
The Present All new staff physicians & residents Module 1 and module 2 All new allied health staff New employee orientation CTS: Commitment to Safety (Team work) Coaching
The Future CTS: Commitment to Safety – Team based training Cultural Team Behaviors Learning Process Coaching Simulation and/or real time, individual or division New curriculum & faculty development
Surgical Perspective 3 modules – completed CTS – Team work behaviors – Checklists – Pre-briefs and Debriefs (Huddles) – Time outs NSQIP – National Surgical Quality Improvement Program FSCI – Florida Surgical Care Initiative
Challenges Changes in leadership Changes in faculty Other institutional priorities New data (Avatar) Time and Money!
Strengths Institutional strength Simulation center Key driver: Terri Veneziale Resilient CIH faculty Time & Money!
Are we getting there? Teamwork between MDs, nurses and Staff