2 NHS Direct West Yorkshire 1999 - My collaborators! 2NHS Direct West Yorkshire My collaborators!@anniecoops #StC
3 My definition of informatics The use of information for the delivery of harm free care, improving outcomes, research and education.Includes:Information shared with patients about their care and to enable self management and choiceSupporting IT and communicatio n toolsInformation used to improve servicesStandards that underpin the use and delivery of informationSkills needed by the workforceTransparency
4 The vision for Nurses, Midwives and Care Staff Developed in partnership with a range of health professionals, patients and stakeholder groupsAn eight week engagement process also gathered the views and opinions of a wider audienceThrough this we defined and agreed a set of values and behaviours that are essential in the delivery of excellent careThese are now known as the six Cs – Care, Compassion, Competence, Communication, Courage and CommitmentWe know that change is required in a number of areas such as recruitment, training, leadership, staffing and measuring our performanceWe have made a commitment to take action in these key areas to ensure these changes are achievable by everyone, for everyone at every opportunityVision & Strategy formally launched on 4th December at CNO ConferenceThe vision for Nurses, Midwives and Care Staff
5 6Cs - Values essential to Compassionate Care CompetenceCare is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community.Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their lifeCompassion is how care is given through relationships based on empathy, respect and dignity.It can also be described as intelligent kindness and is central to how people perceive their careCompetence means all those in caring roles mist have the ability to understand an individual’s health and social needsIt is also about having the expertise, clinical and technical knowledge to deliver effective dare and treatments based on research and evidenceCommunicationCourageCommitmentCommunication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’.Communication is the key to a good workplace with benefits for those in our care and staff alikeCourage enables us to do the right thing for the people we care for, to speak up when we have concerns.It means we have the personal strength and vision to innovate and to embrace new ways of workingA commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients.We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead
6 What does it mean for nursing and midwifery? Information sharing will be a requirement if in patients best interestCommunication technologies – Apps developmentPatient access to informationInformation navigationInvisible to visible (transparency)Outcome measurement and improvementClinical safety of new information technologiesClinical content and content managementPatient self management and personal wellness@anniecoops
7 It’s all about safety and quality @anniecoops #StC
9 Top Six for Nursing @anniecoops #StC Helping people to stay independent, maximising well being and improving health outcomesWorking with people to provide a positive experience of careDelivering high quality care and measuring impactBuilding and strengthening leadershipEnsuring we have the right staff, with the right skills in the right placeSupporting positive staff experience@anniecoops #StC
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