1. RightNow 8 -- Adding a new report: New > Report: ORAnalytics > Reports > New Report 1 2 3

2. New Report Types:

3. Toolbar – double click tab to collapse items Design surface -- add output columns and define layout Data Dictionary – select database tables and fields for your report Report Outline – add input filters Report Designer:

4. Add Filters and Search Criteria: Right click on Filters and select Add Filter OR Highlight Filters and click Add Filter This pop-up allows you to define the database field for your search criteria.

5. When you click OK, the filter displays in the Filters section AND the database table is added to the Current Dataset in the Data Dictionary. Filter Example for Answer Status Type:

6. In the Data Dictionary, highlight a table name and drag and drop the output fields onto the design surface. Adding Output Columns: The Current Dataset lists tables already used in your report. Use the All Tables or Customize link to select additional tables if necessary.

7. Edit Column Format: Right click on a column and select Edit Format to customize the output.

8. Define How Records are Sorted: Click the Data tab and then the Sort button.

9. Set Which Staff Can Open and Edit: Click the Properties tab and then Permissions. By profile, you can allow the ability to open (run) the report or to edit it.

10. Save Your Report: Click the Save icon and select the location to save your report. You can add additional custom folders using the Reports Explorer.