1. Linda Johnston Lloyd, HRSA Health Literacy Coordinator 1 U.S. Department of Health and Human Services- Health Resources and Services Administration (HRSA) Unified Health Communications Training Course

2. 2 HRSAs Unified Health Communications Approach HRSA supports and promotes a unified health communications perspective that: addresses cultural competency, limited English Proficiency, and health literacy in an integrated approach in order to develop the skills and abilities needed by HRSA-funded providers and staff to deliver the best quality health care effectively to the diverse populations they serve. 1 1 HRSA POM- 2007-01: Cultural and Linguistic Competence, page one

3. 3 Why Training? Health care providers funded through HRSA grants need to understand how to be effective in cross-cultural and language appropriate communications, as well as general health literacy issues. –Over 65 percent of patients in HRSA-funded programs are culturally diverse –More than 1 to 3 adults lack sufficient health literacy to interpret an OTC drug label, know when a child should receive a vaccine, use a BMI chart

4. 4 HRSAs Training Course Goal To provide HRSA staff and grantees the opportunity to improve health care and health outcomes through an increased awareness, knowledge and understanding of the three main factors contributing to unified health communication: 1.Health Literacy 2.Cultural Competency 3.Limited English Proficiency (LEP) At the completion of this course, participants will be able to implement patient-centered communication practices that demonstrate cultural competency and appropriately address patients with limited health literacy and LEP.

5. 5 Main Screen

6. 6 Course Information: to access draft preview go to http://www.c2mm.net/hrsa /http://www.c2mm.net/hrsa / Five interactive Modules: Introduction to Health Communication Health Literacy Cultural Competency Limited English Proficiency The Capstone Course Length: 4-5 hours with ability to start and stop during course Knowledge Checks during modules Pre and Post Test Assessments Course Completion Certificate-Continuing Education Credits available

7. 7 Knowledge Check

8. 8 Accessing the New Training Course Who: Course is designed to address the needs of the populations that HRSA serves. Course will be available online nationally and internationally to Public Health Professionals and other interested in the topic. Cost: No charge to take the course; it is up to the accrediting body as to any charge for CMEs, CEUs and CHES Credits available Where/How: Access course on the HRSA Internet which will link to TRAIN TRAIN –the premier learning resource for professionals who protect the public's health. –a free service of the Public Health Foundation, is part of the newly expanded TrainingFinder Real-time Affiliate Integrated Network (TRAIN).Public Health Foundation, When:Proposed Launch Date is October 2007

9. 9 HRSA Health Literacy Workgroup * Indicates Training Course Planning Team CQ *Linda Johnston Lloyd, Chair *Linda Kwon OEOCR *Maria White, Co-Chair OMHHD Tanya Pagan Raggio Ashley *Len Epstein OC *Beverly Boyce *Kim Dickerson Melanie Bujanda OPR Gwen Clark Lauren Spears, DGM Malena Crawford Michelle Smith, OPE *Samara Lorenz Alex Ross, HSFG BHPr Daniel Mareck BPHC *Richard Jackson Marion Primas Pocahantas Wilkinson MCHB Christina Turgel HAB Sonya Hunt Gray Stephanie Yun HSB/OPA Ann Ferrero HSB/DOT Richard Laeng OHRP Lily Smetana *Special thanks to OIT colleagues Lynn Dennie, Joni Johns and staff

10. 10 Stakeholders: HRSA Training Course National Library of Medicine, Department of Health and Human Services Health Literacy Coordinators Public Health Foundation Pilot Study Participants such as: –Dr. Kyu Rhee, Director, Baltimore Medical System, –Amy Feinberg, American Association for Health Education, –Donna Poole, FOH Unit Coordinator, –Kirsten Thomas, Physician Assistant Program Coordinator, George Washington University –Stephanie Yun, HRSA Staff & CHES certified Reviewers of the Beta Version such as: –Dr Ruth Parker, Professor, Emory University School of Medicine and Grady Hospital, – Dr. Yolanda Partida, Director Hablamos Juntos, UCSF Fresno Center for Medical Education and Research, –Dr. Robert Like, Professor, University of New Jersey School of Medicine and Dentistry, –William Ray Bullman, Executive Director, National Council for Patient Information & Education Notes: Pilot Study-10 participants took the online course August 22/23 in HRSA Computer Lab. Simultaneously approximately 25 volunteers will review the Beta version online and provide feedback to HRSA training team.

11. 11 Questions for Discussion & Action What are your insights and reactions to HRSAs new Unified Health Communications Training Course? What can you and your organization do to maximize the impact of this course? For More Information Contact: Ljohnston-lloyd@hrsa.govLjohnston-lloyd@hrsa.gov or 301-443-0831