1. Undergraduate Curriculum Course Syllabus 1430-1431H Course Title: Communication in Health Care Course Title: Communication in Health Care Course Number: NUR 485 Course Number: NUR 485 Allotted Hours: (2+0). Allotted Hours: (2+0). Students Level: 8th Level down to 6th level. Students Level: 8th Level down to 6th level. Instructor(s): Dr. Fatma Baddar, Dr. Hanan A. Ezzat. Dr. Hanan A. Ezzat.

2. Course Overview This course focuses on communication concepts and styles in a variety of context (organization and groups). Special emphasis is placed on dynamics of group functioning and means of communicating effectively within groups. Exercises and simulations on communication problems will be provided in class to enhance students achievement of the course objectives.

3. Course Objectives Understand the modes of communication in order to apply effective communication skills in a variety of context. Understand the modes of communication in order to apply effective communication skills in a variety of context. Appreciate the importance and value of clear communication in health care organizations. Appreciate the importance and value of clear communication in health care organizations. Explain and diagnose group process behaviors that either help or hinder communication effectiveness. Explain and diagnose group process behaviors that either help or hinder communication effectiveness. Improve own active listening skills and non defensive communication. Improve own active listening skills and non defensive communication.

4. Course requirements Learning activities: The course is organized in a manner that provides the student with an opportunity to integrate various theoretical concepts pertaining to effective communication into various personal, interpersonal and organizational contingencies. The course is organized in a manner that provides the student with an opportunity to integrate various theoretical concepts pertaining to effective communication into various personal, interpersonal and organizational contingencies. The course is divided into THREE learning modules. The course is divided into THREE learning modules. A list of learning tasks that constitute the activities of the course along with individual assignment and study materials will be offered in accordance to each module. Students will work individually and in groups on a set of contingencies pertaining to effective Vs ineffective communication. A list of learning tasks that constitute the activities of the course along with individual assignment and study materials will be offered in accordance to each module. Students will work individually and in groups on a set of contingencies pertaining to effective Vs ineffective communication.

5. Teaching Strategies Lecture, discussion, simulated case studies, group work, and role-playing are the teaching strategies specified for this course. Lecture, discussion, simulated case studies, group work, and role-playing are the teaching strategies specified for this course. The students will be given a variety of assignments and activities; the purpose of these activities is to facilitate discussion of communication principles and concepts, and promote critical thinking. The students will be given a variety of assignments and activities; the purpose of these activities is to facilitate discussion of communication principles and concepts, and promote critical thinking. Additional readings may be assigned as required. Additional readings may be assigned as required.

6. Course outline Effective communication techniques : Listening. Listening. Speaking. Speaking. Silence. Silence. Connecting. Connecting. Feedback: types Feedback: types constructive Vs destructive, criticism. constructive Vs destructive, criticism.. Types of communication Verbal: spoken & Written. Verbal: spoken & Written. Non-verbal: body language, space, Touches, Eye Contact and Vocalic Non-verbal: body language, space, Touches, Eye Contact and Vocalic Electronic. Electronic. Major concepts and definitions, Major concepts and definitions,.Nature and importance of communication..Nature and importance of communication. Communication process (Cycle)., Communication process (Cycle)., Barriers of communication., Principles of effective communication. Barriers of communication., Principles of effective communication. 12 hours Module One: Introductory Module TimeContents

7. Cont. Course outline Communication styles : Passive. Passive. Aggressive. Aggressive. Passive-aggressive. Passive-aggressive. Assertive Assertive 8 hours Application Exercises Module Two: Intra and interpersonal communication: (self and group communication) Self awareness. Self awareness. First impression (How to create a good first impression?) First impression (How to create a good first impression?) The Johari Windows model for understanding self and others. The Johari Windows model for understanding self and others. Group dynamics and group process. Group dynamics and group process. Effective presentation skills, use of graphics and charts. Effective presentation skills, use of graphics and charts. Application Exercises

8. Cont. Course outline Time Module Three: Organizational Communication 10 hours Forms of organizational communication: Formal Formal Informal Informal Directions of organizational communication: Upward Upward Downward Downward Lateral Lateral Diagonal Diagonal Barriers of organizational communication. Tips to overcome communications Barriers Organizational Communication System: -Manual: (Spoken ; telephone message, Effective meeting and oral report) -written Records & Reports) Electronic: effective E-mails, organizational intranet, patient information system, nursing information system and various application and techniques -The Client-Nurse Relationship -The Client-Nurse Relationship Application Exercises

9. Evaluation Student's evaluation is based on the participation and involvement throughout the work sessions as well as individual and group activities. Moreover, evaluation will depend on the quality of -and efficiency in- utilizing effective communication principles, concepts and techniques. Student's evaluation is based on the participation and involvement throughout the work sessions as well as individual and group activities. Moreover, evaluation will depend on the quality of -and efficiency in- utilizing effective communication principles, concepts and techniques.

10. Cont. Evaluation a. Semester evaluation: Active class participation and exercises(10%) Active class participation and exercises(10%) Group projects(10%) Group projects(10%) Quizzes(20%) Quizzes(20%) Mid-term Exam(20%) Mid-term Exam(20%) b. Final Written Examination: (40%)

11. Required Textbooks and web-links: Riley J. Communication in Nursing.5th ed. Missouri: Mosby 2004. Riley J. Communication in Nursing.5th ed. Missouri: Mosby 2004. Andrews P, Baird J. Communication for Business and Professions. 7th ed. New York: McGraw Hill 2000. Andrews P, Baird J. Communication for Business and Professions. 7th ed. New York: McGraw Hill 2000. Kolb D, Osland J and Rubin I. The Organizational Behavior. 6th ed. New Jersey: Prentice Hall 1995. Kolb D, Osland J and Rubin I. The Organizational Behavior. 6th ed. New Jersey: Prentice Hall 1995. Communication skills. Available at: http://www.mindtools.com/page8.html. Communication skills. Available at: http://www.mindtools.com/page8.html. http://www.mindtools.com/page8.html Communication, self awareness and thinking skills. Available at: http://www.vtaide.com/lifeskills/index.htm Communication, self awareness and thinking skills. Available at: http://www.vtaide.com/lifeskills/index.htm http://www.vtaide.com/lifeskills/index.htm