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Jennifer Perry. We help victims of e-crime and other online incidents – Web based service – Providing practical, plain language advice – No-nonsense advice.

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Presentation on theme: "Jennifer Perry. We help victims of e-crime and other online incidents – Web based service – Providing practical, plain language advice – No-nonsense advice."— Presentation transcript:

1 Jennifer Perry

2 We help victims of e-crime and other online incidents – Web based service – Providing practical, plain language advice – No-nonsense advice sets the right expectations for consumers. – We direct victims to the appropriate organisations for help We are not-for-profit Community Interest Company

3 Online incidents are increasing: Fraud Offensive material Sexual harassment Cyber bullying Malware Data leaks Impersonation – identity theft E-shopping disputes Online auction complaints Home working scams Counterfeit goods Money Laundering Downloads Premium rate services

4 Consumers perspective Criminals are targeting Internet users by exploiting every aspect of their Internet experience. – phishing, spam, viruses, malware – Compromised or fraudulent websites E-commerce Advertising networks – google adwords Social networks - YouTube – Social networks being targeted – Mobile phones

5 Where do e-victims go to report incidents? – Local police – Trading standards – Information Commissioner – CEOP – PhonePay Plus – IWF – Office of Fair Trading – Financial Service Ombudsman – Advertising Standards Authority – Office of the Telecommunications Ombudsman – Communications & Internet Service Adjudication Scheme – Gambling Commission – Credit card company – Bank – Ebay/Paypal – Publishers Association, FAST, FACT – 2009 Internet Fraud Reporting Service

6 Problems in reporting an incident – Conflict of interest – Not clear on remit regarding online incidents – Lack of knowledge – Lack of training – Lack of resources

7 Reporting agencies do not provide support or advice – Most consumers believe enforcement agencies are there to help – Victims need practical advice – They could use some support – They want to protect others


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