1. EXCELLENCE © : A HOLISTIC MODEL FOR EXECUTIVE COACHING AND LEADERSHIP DEVELOPMENT Professor Vlatka Hlupic Centre for Business Information, Organisation and Process Management (BIOPoM) Westminster Business School University of Westminster

2. My Background Professor at Westminster Business School, UK PhD, MSc, Dipl Econ, CMC, FORS, FBCS CITP, FInstCPD, Eur Ing, CEng, MHEA Director of the new Executive Coaching and Leadership Development Programme at WBS Director of the Centre for Business Information, Organisation and Process Management (BIOPoM) Over 150 publications International research International coaching and consulting work

3. Outline Introduction Executive Coaching for Leadership Development Executive Coaching Models: An Overview The Excellence © Model The Usability of Excellence © Model for Executive Coaching and Leadership Development Conclusions Executive Coaching and Leadership Development Programme at WBS Centre for Business Information, Organisation and Process Management (BIOPoM)

4. Introduction The increasing popularity of executive coaching Executive coaching for leadership development The increasing number of studies that investigate empirically the effectiveness of executive coaching Many tools, approaches and coaching models available EXCELLENCE © model – a novel holistic approach to executive coaching

5. Executive Coaching for Leadership Development The issues of leadership development have been subject of much research The main emphasis - to make leaders more effective Many leaders find difficult to cope with the increasing demand on their excellence in the environments of continuous changes and uncertainty of globalisation The role of coaching

6. Executive Coaching Models: An Overview There are many approaches and models used for executive coaching (e.g. Appreciative Inquiry model, Leaderplex Model of Leadership, Egans Helping Skills model, Solution Focused Model, Domains of Competence Model etc.) These models provide an approach to coaching that is usually focussed on one perspective, task or underlying philosophy A need for more integrated, holistic approach

7. The Excellence © Model EXCELLENCE© model - new, holistic, all-round approach combining elements of various coaching models with extensive expertise in personal development and coaching The 10 phases of the model do not need to be used in sequential order, and each coaching intervention can use some (or all) parts of some (or all) phases

8. X C E E L L E N C E EXECUTIVE COACHING OBJECTIVES (I) X FACTOR – THE POWER OF MIND (II) CREATION AND CREATIVITY (III) EFFECTIVE PERSONAL DEVELOPMENT (IV) LONG TERM GOALS AND VISION (V) LEADERSHIP SKILLS (VI) EMOTIONAL INTELLIGENCE (VII) NOTION OF LAW OF ATTRACTION & ALLOWING CHANGE (VIII) COMMUNICATION AND COOPERATION (IX) EVALUATION OF IMPROVED PERFORMANCE (X)

9. XECUTIVE COACHING OBJECTIVES MAIN OBJECTIVES / ISSUES ADDRESSED: Evaluation of coaching needs Diagnosis and prioritising Setting coaching objectives Setting the terms of coaching engagement EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Biographical profiles, Leadership profiles, Life balance profiles, Values profiles, Coaching commitment profiles, Organisational work performance profiles, Personal style Profiles, Self-assessment profiles, Mind mapping

10. FACTOR – THE POWER OF MIND MAIN OBJECTIVES / ISSUES ADDRESSED: Understanding the power of mind Utilising positive thinking for excellence Utilising visualisation and affirmations for achieving excellence Understanding mind-body connection EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Neuro-linguistic programming, Educational kinesiology (BrainGym), Affirmations, Super memory techniques, Mind Aerobics, Visualisations

11. REATION AND CREATIVITY MAIN OBJECTIVES / ISSUES ADDRESSED: Exploring creativity enhancement techniques Brainstorming techniques Problem solving techniques Utilising the law of creation EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Mind-mapping, Neuro-linguistic programming (NLP), Visualisation techniques, Educational kinesiology (BrainGym), A-H Processes, Cost-benefit analysis, Force- filed analysis, Brainstorming, IDEAL model for problem solving

12. FFECTIVE PERSONAL DEVELOPMENT MAIN OBJECTIVES / ISSUES ADDRESSED: Improving mental, physical and spiritual well being Improving life-work balance Confidence enhancement Stress management Time management Avoiding burnout EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Energy enhancing exercises, Breathing techniques, Mind Aerobics, Neuro-linguistic programming (NLP), Educational kinesiology (BrainGym), Nutrition, EMO-TRANS method, Emotional Freedom Techniques (EFT), The Journey method, The Sedona method, Meditation, A to F model, Appreciative Inquiry, Role playing, Q-Link

13. ONG TERM GOALS AND VISION MAIN OBJECTIVES / ISSUES ADDRESSED: Developing long term objectives Developing a plan of action for achieving those objectives Discovering life purpose and vision Developing personal mission statement EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Neuro-linguistic programming (NLP), SWOT and SWAIN analysis, Visualisation, Affirmations, A-H Processes, Life- mapping

14. MAIN OBJECTIVES / ISSUES ADDRESSED: Supporting others to achieve goals Motivating others Conflict management Influencing skills Presentation skills Giving effective feedback EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Neuro-linguistic programming (NLP), Emotional Freedom Techniques (EFT), Visualisation, Role-playing, Appreciative questioning, Problem-free questioning, Reframing EADERSHIP SKILLS

15. MOTIONAL INTELLIGENCE MAIN OBJECTIVES / ISSUES ADDRESSED: Developing self-awareness Understanding the power of emotions Managing emotions for peak performance Increasing Emotional Intelligence Understanding the role of spirituality in business EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: EMO-TRANS method, Emotional Freedom Techniques (EFT), The Journey method, The Sedona method, Meditation, Self- awareness techniques, Self-monitoring, ABC model, Freeze- frame technique

16. OTION OF LAW OF ATTRACTION & ALLOWING CHANGE MAIN OBJECTIVES / ISSUES ADDRESSED: Change management Understanding the Law of Attraction Grounding of behavioural change EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Neuro-linguistic programming (NLP), Visualisation, Role- playing, A-H Processes

17. OMMUNICATION AND COOPERATION MAIN OBJECTIVES / ISSUES ADDRESSED: Improving communication skills Achieving good rapport Understanding body language Developing assertiveness skills Developing team management skills Developing listening skills Developing negotiation skills Developing networking skills Developing self-promotion skills Developing multi-cultural awareness EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Neuro-linguistic programming (NLP), Visualisation, Role-playing, Appreciative questioning, Problem-free questioning, Reframing, Mind-mapping

18. VALUATION OF IMPROVED PERFORMANCE MAIN OBJECTIVES / ISSUES ADDRESSED: Evaluation of improved performance Self-evaluation Maintaining the momentum of excellence EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Pre and Post-session reviews, 360-degree feedback, Journaling, Self-reports, Responsive evaluation (input vs. output), Interviews, Direct observation

19. The Usability of EXCELLENCE Model for Executive Coaching and Leadership Development The model is very flexible and it can cover a large variety of coaching needs It aims to initiate long lasting and sustainable positive changes that will bring about excellence Phases to be used depend on coaching needs and resources available Empirical testing (12 clients) – 100% positive feedback received

20. Conclusions This presentation links research and practice of executive coaching and leadership development The proposed EXCELLENCE © model is all- encompassing providing a novel approach to executive coaching and leadership development incorporating many tools and models The empirical testing and use of this model will be continued

21. Executive Coaching and Leadership Development Programme at WBS New executive coaching and leadership development programme at WBS Team of four coaches providing 1-to-1 and team coaching as well leadership development courses EXECUTIVE COACHING EXECUTIVE COACHING LEADERSHIP DEVELOPMENT EXCELLENCE

22. Centre for Business Information, Organisation and Process Management (BIOPoM) Multi-disciplinary international research network Internal and external members from industry and academia External members from countries such as UK, Australia, Canada, USA, Russia, Spain, Belgium, Greece, Croatia, Bulgaria, Nigeria, China, Japan, Finland, Norway, Israel … Collaboration in research projects, workshops, publications and consultancy

23. Centre for Business Information, Organisation and Process Organisation and ProcessManagement(BIOPoM) E-business and E-government Information Management Complexity and Multi-Agent Technology Business Processes Socio Technology

24. BIOPoM Website http://www.wmin.ac.uk/wbs/page-742