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Voicemail Enabled by Unified Messaging. Read voicemail with Voicemail Preview Create customized greetings and call transfer options Improved caller ID.

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Presentation on theme: "Voicemail Enabled by Unified Messaging. Read voicemail with Voicemail Preview Create customized greetings and call transfer options Improved caller ID."— Presentation transcript:

1 Voic Enabled by Unified Messaging

2 Read voic with Voic Preview Create customized greetings and call transfer options Improved caller ID Read voic with Voic Preview Create customized greetings and call transfer options Improved caller ID Consolidate voic onto a single messaging platform Native Message Waiting Indicator announces the arrival of a new voic Consolidate voic onto a single messaging platform Native Message Waiting Indicator announces the arrival of a new voic Manage voic and systems from a single platform Manage UM using scriptable commands and workflows Secure confidential and private voic Manage voic and systems from a single platform Manage UM using scriptable commands and workflows Secure confidential and private voic ITUserOrganization Exchange Unified Messaging Replace your voic system

3 Voic in Your Inbox Extend the Exchange Server vision by bringing voic to the inbox Simplify tasks and reduce administrative costs by consolidating infrastructure and training Expand the reach of Exchange to the telephone to allow anywhere access to your inbox, calendar, and contacts

4 Beyond Traditional Voic Triage voice messages quickly Contextual Actions Contextual Actions Inline Audio Playback Inline Audio Playback Text Preview of Voic Text Preview of Voic Voic Preview Save time and money by triaging voic in your inbox by reading the text preview Available in U.S. English, Canadian English, French, Portuguese, Italian, Polish, Spanish

5 Call Answering Rules Manage Rules Define a Personalized Voic Menu Professional and powerful tools Call Answering Rules As simple as Inbox Rules Provide different menu choices based on the Caller ID

6 Do Not Forward template Integration with AD RMS and Exchange Unified Messaging Permissions designated by sender (by marking the message as private) or by administrative policy Protected Voic Prevent forwarding of voic Protect All messages or only messages marked Private by sender

7 Message Waiting Indicator Be notified when you have a new voic Mailbox servers UM servers Gateway & PBX Phone Exchange 2010 UM supports MWI natively Configure through UM Mailbox Policy No new roles Highly scalable Also can send SMS to mobile phone with first 160 characters of Voic Preview

8 Fax specification is published and available to all partners who wish to have a first-class integration TekVizion is the certification partner Fax specification is published and available to all partners who wish to have a first-class integration TekVizion is the certification partner Fax messages appear to the user in a familiar fashion Administration is done in EMC for provisioning and de- provisioning Fax messages appear to the user in a familiar fashion Administration is done in EMC for provisioning and de- provisioning Rich Fax Partner Support Partner connections are authenticated by Exchange Choice of hosted or on-premises partners Partner connections are authenticated by Exchange Choice of hosted or on-premises partners

9 International Support Catalan Chinese (Hong Kong) Chinese (PRC) Chinese (Taiwan) Danish Dutch English – Australia – Canada – GB – India – United States Finnish French – Canada – France German Italian Japanese Norwegian Polish Korean Portuguese – Brazil – Portugal Russian Spanish – Spain – Mexico Swedish Prompts, text-to-speech, speech recognition

10 Architecture UM protocols: SIP/RTP to gateway/PBX LDAP to the directory MAPI/RPC to mailboxes Can place UM servers distant from PBXs Support scale out and server consolidation Enterprise-class reliability

11 Regulatory Controls Flexibility to meet business needs Greater control of voic Voic in your Inbox Single administration point Powerful retention policies can be applied Reduces the cost of accessing, querying, and producing voic Option for standalone voic New-ManagedContentSettings -MessageClass IPM.NOTE.Microsoft.Voic * -Name "Voice Mail Retention Period" -AgeLimitForRetention "30" -foldername "Inbox" -RetentionAction "PermanentlyDelete" -RetentionEnabled $true

12 Summary A great replacement for legacy voic Deep investments in UM features that will add real benefit to common scenarios Voic Preview Call Answering Rules Built-in Message Waiting Indicator Protected Voic Access to both Contacts and Groups 26 languages supported Provide the controls and protection you need for your compliance needs Voic the next generation

13 Licensing A license must be assigned for each instance of the server software that is being run. The Exchange Server license is sold in two server editions: Standard Edition: designed for the mailbox needs of small to medium organizations. Also appropriate for non-mailbox roles in a larger Exchange deployment. Enterprise Edition: designed for larger organizations that may require a greater number of mailbox databases. Server

14 Licensing Exchange requires a CAL for each user or device that accesses the server software. There are two types of CALs for Exchange: Standard CAL: designed to help users be more productive from virtually any platform, browser, or mobile device Enterprise CAL: new integrated archiving functionality and information protection capabilities, while also helping you cut costs by replacing legacy voice mail. The Enterprise CAL is sold as an add-on to the Standard CAL. To enable Enterprise CAL features, the user must be licensed with one Standard CAL plus one Enterprise CAL. Client

15 Some Negatives Voice mail is now and discoverable Servers, servers, and more servers, and licenses! IT management competition Redundancy of the IT infrastructure – Exchange is down again / robustness Reliance on Active Directory to work. Lack of TUI support – only Aria like Auto Attendant capabilities still lacking Lack of migration tools Interoperability No Message Networking Considerations for putting VM on Exchange

16 Microsoft ® Exchange Server 2010 Mailbox High Availability and DR

17 Trends Business users report that they currently spend 19 percent of their work days, or close to two hours per day, on . – Messaging & Collaboration – Business User Survey 2007, Radicati The average corporate user, today, can expect to send and receive about 156 messages a day, and this number is expected to grow to about 233 messages a day by An increase of 33 percent over the four-year period. – Messaging & Collaboration – Business User Survey 2008, Radicati volume is growing Users expect larger corporate mailboxes is business critical: Time loss after a failure is measured in seconds Data loss after a failure needs to be close to zero

18 Large Mailbox Benefits Improve user productivity Access to all from all clients Less time spent managing mailbox quota Eliminate lost or corrupted.PST files Reduce IT operations costs Simplify discovery and retention management Eliminate proliferation of.PST files stored outside of IT control Utilize high-capacity disk drives efficiently

19 Exchange 2010 Mailbox Resiliency Enables deployment of large, low-cost mailboxes Single solution for High Availability, Disaster Recovery, and Backup Simplified administration reduces complexity Built-in features for mailbox recovery Improved availability Storage flexibility

20 New unified solution for High Availability, Disaster Recovery, and Backup Mailbox Resiliency New unified solution for High Availability, Disaster Recovery, and Backup Evolution of Continuous Replication technology Provides full redundancy of Exchange roles on as few as two servers Reduce backup frequency through up to 16 replicas of each database Can be deployed on a range of storage options DB1 DB3 DB2 DB4 DB5 Recover quickly from disk and database failures DB1 DB2 DB4 DB5 DB3 DB1 DB2 DB4 DB5 DB3 Replicate databases to remote datacenter San JoseNew York

21 AD site: Dallas Clients connect via CAS servers DB2 DB3 DB1 DB4 DB5 DB1 DB2 DB3 DB4 DB5 DB1 DB2 DB3 DB4 DB5 DB1 DB3 DB5 DB1 AD site: San Jose Failover managed within Exchange Easy to stretch across sites Database - centric failover Mailbox Resiliency Overview

22 Mailbox Resiliency Components Database Availability Group (DAG) Mailbox Servers Mailbox Database Copies Active Manager RPC Client Access Service Active Manager Client DB2 DB1 DB2 DB3 DB1 DB2 DB3 DB1 Active Manager RPC Client Access Service DB3 AM Client Database Availability Group

23 A group of up to 16 mailbox servers that host a set of replicated databases Wraps a Windows ® Failover Cluster Defines the boundary of replication and failover Mailbox servers Host the active and passive copies of multiple mailbox databases Support up to 100 databases per server Database Availability Group (DAG)

24 Database behind on logs (e.g Server Reboot) Database available for log replication Continuous Replication – File Mode Continuous Replication – Block Mode ESE Log Buffer Replication Log Buffer X Continuous Replication in SP1

25 Reduces cost and complexity Simplified Administration Reduces cost and complexity High Availability administration all within Exchange 2010 Exchange Management Console for common tasks Exchange Management Shell (PowerShell) Mailbox Databases managed at Organizational Level Same automated database failover process used for a range for failures disk, server, network Simplified activation of Exchange 2010 services in a standby datacenter

26 Reduces cost and complexity Incremental Deployment Reduces cost and complexity Easy to add high availability to existing deployment High availability configuration is post-setup Database Availability Group Datacenter 1 Datacenter 2 DB2 DB3 DB1 DB2 DB3 DB1 DB2 DB3 DB1 Mailbox servers in a DAG can host other Exchange 2010 roles

27 Backup Using Exchange 2010 Fast Recovery Data Retention Fast recovery Data redundancy Fast recovery Data redundancy Guaranteed item retention Past point-in-time database recovery Secondary mailbox for older data Reason for Backup Recovery Feature Exchange 2010 Feature Benefit Exchange 2010 Feature Benefit

28 Traditional Backup Support Traditional point-in-time backups useful for: Point-in-time mailbox snapshots Disaster Recovery with a single datacenter Public folder backups VSS backup and restore supported at database level Backup from active and passive copies VSS Restore to Active only Exchange 2010 plug-in for Windows Server ® Backup Volume level backup Application (Exchange) level restore

29 Mailbox Database or Server failure….. Client disconnected for <30 seconds Mailbox Database or Server failure….. Client disconnected for <30 seconds Keeping users connected Higher Availability During Failures Keeping users connected Client DB2 DB3 Load Balanced Client Access Servers Client Access Server failure….. Client reconnects through another Client Access Server Client Access Server failure….. Client reconnects through another Client Access Server DB1 DB2 DB3 Mailbox Servers Database Availability Group DB1

30 Client Mailbox Server 1Mailbox Server 2 Client Access Server Keeping users connected Higher Availability During Moves Keeping users connected

31 Automatic protection against loss of queued due to hardware failure Improved Transport Resiliency Automatic protection against loss of queued due to hardware failure Servers keep shadow copies of items until they are delivered to the next hop

32 New options with performance enhancements Storage Improvements New options with performance enhancements 90% reduction in IOPS from Exchange Server 2003 Smoother IO patterns Resilience against corruption Storage Area Network (SAN) Direct Attached w/ SAS Disks JBOD (RAID-less) SATA Disks Choose from a range of storage technologies to reduce costs without sacrificing system availability Exchange 2010 storage enhancements

33 Reduces the number of disks required RAID-less Storage Now an Option Reduces the number of disks required Just a Bunch of Disks (JBOD) configuration One disk per database/log Database copies to provide resilience from disk failures Automatic page repair improves resiliency DB1-Active Database Log DB1-CopyA Database Page1Page1 Page2Page2 Page3Page3 DB1-CopyB Database Page1Page1 Page2Page2 Page3Page3 Page1Page1 Page2Page2 Page3Page3

34 Large Mailboxes at Low Cost Exchange 2010 no longer needs expensive, high-performing disks Use storage efficiently and lower storage costs Larger, slower, lower-cost disks SATA (Tier 2) Disks Maintain reliability and performance Built-in Exchange 2010 Mailbox Resiliency features Exchange 2010 supports a range of storage options Direct Attached Storage (DAS), Storage Area Network (SAN) RAID and RAID-less (JBOD)

35 Mailbox Resiliency Summary

36 Exchange Online Overview

37 Our IT budget isnt big enough to get the advanced security and redundancy we need… I need to free up my IT staff to work on strategic projects instead of maintaining existing systems… I need my IT costs to be lower and more predictable… I want to give users the features of the latest platform but we dont have the resources to upgrade right now… Customers tell us… IT Challenges Customers tell us…

38 The Benefits of Cloud Services Makes costs regular and predictable Can reduce operating and capital expenses Pricing includes both software and hardware Helps IT adapt to mergers and acquisitions quickly Makes it easy to extend services to new parts of the workforce Accelerates deployments and upgrades Reduces maintenance requirements Enables IT staff to focus on strategic work Provides advanced reliability and security Gives users access to the newest features Enterprise is a complex but essential utility…Offloading this burdensome operation allows IT organizations to focus on solutions that can offer business advantages. – Larry Cannell, Burton Group

39 Enterprise software delivered via subscription services and hosted by Microsoft Solutions are dynamic – shrink and grow. Microsoft Online Services Enterprise software delivered via subscription services and hosted by Microsoft Solutions are dynamic – shrink and grow. Business Productivity Online Suite

40 Exchange Online Offerings

41 Exchange Online Highlights Unified Web-based administration center Support via phone, Web, and Active Directory synchronization Anywhere access from a variety of devices Large mailbox sizes with flexible policies Robust collaboration features Geo-redundant datacenter architecture Multi-layered antivirus and spam filtering Archive and encryption services available Coexistence between online and on-premises Comprehensive data migration tools Low cost offering for deskless workers

42 Anywhere access Business-Class Messaging Anywhere access Rich client access via Outlook 2003 and later Premium Web experience via OWA Support for a broad range of mobile devices PhonesPCsBrowsers CalendaringMobilityOffline AccessContactsTasksCompany Directory

43 Large mailbox sizes Business-Class Messaging Large mailbox sizes 25GB default allocation per user Mailbox sizes can be customized per user

44 Unified administration Simplified Management Unified administration Manage subscriptions Provision users Reset passwords Configure services Get help and support View service health Access tools and resources

45 Active Directory synchronization Simplified Management Active Directory synchronization Directory Sync tool installed on local server Synchronizes on-premises Active Directory with Microsoft Online Simplifies user provisioning Powers unified global address list

46 Regular service updates Simplified Management Regular service updates Datacenter staff handles security patches and updates You focus on critical projects instead of routine maintenance Your users have access to the latest capabilities

47 Highly secure, private and reliable services Security and Reliability Highly secure, private and reliable services Hardware, network, and datacenter redundancy Geographic site resilience Multi-layered data security CyberTrust certified Secure access via SSL

48 Built-in virus and spam protection Security and Reliability Built-in virus and spam protection High-accuracy spam filtering Multiple virus-scanning engines Covers inbound, outbound, and internal messages Included with Exchange Online subscription INTERNET

49 Coexistence capabilities Deployment Flexibility Coexistence capabilities Exchange Online can coexist with Exchange Server on-premises All users share the same domain name and global address list Enables easy pilot deployments and smooth migrations Gives you the flexibility to segment your workforce HQ

50 Inbound routes first to on-premises server and then to Exchange Online Directory Sync keeps address lists and groups up to date Wizard-based setup process simplifies deployment How coexistence works Deployment Flexibility How coexistence works

51 Mailbox migration Deployment Flexibility Mailbox migration Free migration tool available Tool is installed on-premises Migrates all mailbox items (e- mail, calendar, contacts, and tasks) Administrator can move users individually or in bulk Supports Exchange 2000+, POP3/IMAP

52 Differences between online and premisise Exchange Online Voice Mail Differences between online and premisise The good news is Exchange Online UM is almost the same in functionality to the Exchange 2010 on premises UM offering. It offers the following capabilities: Call answering Outlook Voice Access Automated attendant Message Waiting Indicator for on premises phones Text transcription of all voic Play on phone

53 Differences between online and premisise Exchange Online Voice Mail Differences between online and premisise Some of the key differences: Autoattendants with Exchange Online UM are DTMF only. Speech works with on prem Exchange UM only. Directory look-up with Outlook Voice Access is also DTMF only. Speech recognition works with on prem Exchange UM only. Not all UM powershell cmdlets not available such as UMserver cmdlets. Limited support of PBX integrations.

54 Differences between online and premisise Exchange Online Voice Mail Differences between online and premisise Some of the key differences: Autoattendants with Exchange Online UM are DTMF only. Speech works with on prem Exchange UM only. Directory look-up with Outlook Voice Access is also DTMF only. Speech recognition works with on prem Exchange UM only. Not all UM powershell cmdlets not available such as UMserver cmdlets. Limited support of PBX integrations. Best served with Audiocodes/PRI integrations.

55 Example using Audiocodes PBX Integration Example using Audiocodes

56

57 Enjoy Lunch!


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