1. Independent non-profit organization Peter Huijsmans Kwaliteitszorg Onderhoud Melkinstallaties (Quality care on maintenance of milk equipment)

2. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 2 06-11-2013 Program Who, what and how? How getting this far Conclusions Overview Key marks Results

3. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 3 06-11-2013 Board KOM Federation Agro Technics – Section Milking Technics (Suppliers) CRV (Breeding organisations) LTO (Farmers organisation) Wageningen UR (Scientific advisor)

4. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 4 06-11-2013 Mission of KOM: A service orientated independent non- profit organisation aimed on monitoring and improving quality of the regular maintenance of milking machines, milk storage systems and milk recording devices in the Netherlands KOM is ISO 9001 certified

5. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 5 06-11-2013 Organisation Total 7,7 fte (8 persons)

6. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 6 06-11-2013 Finances Annual turnover 600.000,- KOM fee 18,50 + 0,20 per cluster on maintenance report 0,23 per jar or 0,75 per meter on annual checking Approvals and annual checking's Other work and sales of products (Breeding Organisations and WUR(ICAR)) Courses / examination

7. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 7 06-11-2013 KOM - Quality system Milking machine maintenance Milk storage maintenance (bulk tank and milk cooler) Milk recording accuracy Clients: Milking machine industry Dairy industry Breeding organisations

8. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 8 06-11-2013 How? Registration of all test reports Annual training program Actualize information/new developments Evaluation of test reports per technician Testing of equipment used by technicians Random check on farms Dissemination

9. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 9 06-11-2013 How? (continued) Training programs for technicians (Certification) Acceptance tests for milk meters (new equipment) Develop new standards and reports Quality check on milk recording (on farm re-check)

10. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 10 06-11-2013 Certificate course Mandatory Education School Company training Experience Four modules Examination

11. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 11 06-11-2013 To maintain certificate Mandatory annual instruction At least 10 reports per year Random quality check on farm test 5 test reports

12. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 12 06-11-2013 KOM - Quality system Milking machine maintenance Milk storage maintenance (bulk tank and milk cooler) Milk recording by milk meters en jars

13. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 13 06-11-2013 A. Milking machine maintenance Registration of reports and quality check Test report ID (KOM number) Planning (website and going to online registration) Random checks (2%) Monthly survey reports Annual report of results

14. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 14 06-11-2013 Some figures (2012) 7 Brands (Suppliers) 105 Milking machine dealers 425 Certified technicians 26.500 reports (total) 18.500 Farmers

15. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 15 06-11-2013 Test reports

16. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 16 06-11-2013 Type of parlours

17. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 17 06-11-2013 Developments continuous quality improvement Electronic test report Web based Integration with test equipment Combination with laptop Advantages Improved quality (procedures, completeness, online check) Efficiency Complete database (development of standards)

18. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 18 06-11-2013 Program Who, what and how? How getting this far Conclusions Overview Key marks Results

19. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 19 06-11-2013 History Start mid seventies Testing by advisors, separate maintenance Integration of testing and maintenance by technicians (cheaper) Integration with milk meter test 1994 project start 1998 non-profit organisation 1999 certification of technicians 2006 ISO 9001 certified Testing of milking machines Quality system on technicians On the way integration with milk measurement equipment and milk storage maintenance efficiency improvement

20. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 20 06-11-2013 Quality system by Dairy Industry Not only internally but also on farms (audits) (KKM started in 2000) Milk – Cow – Process – Surroundings Milk – Milking – Milk storage KOM quality system was already available Together essential checkpoints are set Joined system started

21. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 21 06-11-2013 Process quality In 1997 introduction of KKM A national private quality system Set up by dairy industry and farmers union Focussing not only on product quality but also how milk is produced and how cows are kept In 1999 compulsory for all dairy farms in the Netherlands Later on similar systems in Belgium and Germany In 2005 start of Dairy company quality systems In 2010 Foqus farm started In 2012 Foqus planet started (Foqus farm + sustainability items) 21

22. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 22 06-11-2013 Quality system by Dairy Industry After 10 year a stable system is running And if the base is good…. Now focus more on: Responsible Dairy Farming Sustainability issues

23. ?? sustainability Proces quality -< 35 yrs- 25 yrs- 15 yrspresentfuture Quality level farm milk Western Europe Product quality Content of milk

24. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 24 06-11-2013 - Traceability - Farmers equipment Dairy industrie Milk quality Cow health Assurance system for critical points

25. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 25 06-11-2013 Program Who, what and how? History, getting this far Conclusions Overview Key marks Results

26. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 26 06-11-2013 Conclusion/key remarks Traceability Joined interest ! Good quality Responsibility Independent Cost efficient Wide acceptance Open communication

27. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 27 06-11-2013 Milk quality - bacterial count (single results) Source: Qlip NV

28. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 28 06-11-2013 Milk quality - somatic cell count (single results) Source: Qlip NV

29. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 29 06-11-2013 Milk quality - inhibitors Source: Qlip NV

30. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 30 06-11-2013 Does it work ? Improved milk quality over the years Larger access in the international dairy market Maintaining appreciation of dairy farming by society Economically powerful dairy chain (farms and industry)

31. Kwaliteitszorg Onderhoud Melkinstallaties MEA – Milk Equipment Association Page - 31 Questions 06-11-2013 Thanks Quality we make it together