1. Performance Feedback

2. Overview Purpose / Objective Types of Feedback Feedback Process
Rater Errors
Avoiding Rater Errors
Requirements
Feedback Forms

3. Purpose of Performance Feedback
Provides formal, private, written communication between the ratee and rater about the rater’s expectations and standards and the ratee’s responsibilities and performance. (AFI )

4. Objective of Performance Feedback
Objective: To direct or establish performance related communication - Face-to-face feedback - Learn strengths and weaknesses - Clarify confusion and set expectations

5. Objective of Performance Feedback
Requires supervisor to:
Discuss objectives, standards, behavior, and performance with the ratee
Provide a written progress report before and after an official evaluation is due

6. Types of Feedback
Day-to-Day

7. Types of Feedback Performance Feedback Session - Scheduled
- Documented

8. Feedback Process Rater determines feedback is due
Schedule feedback session
Complete the feedback worksheet prior to the session using AF Form 931, 932, or 724 as appropriate
Conduct feedback session; focus on performance
Both sign and date worksheet
Make a copy for your files (give original to ratee)
There should be no surprises later on the performance report

9. Feedback Process
Ratee should contact supervisor if feedback has not been accomplished

10. Feedback Worksheet Privacy
Feedback worksheet is private between rater and ratee
May only be viewed by:
Squadron Commander (for SNCOs)
Squadron Commander and rater’s
rater (TSgt/below)

11. Rater Errors when it is not Rating performance as “outstanding”
Don’t want to hurt feelings
More lenient when facing ratee
Applying personal standards
Don’t want to impact career
Middle range is where several
should be

12. Rater Errors Halo/Horns Effect Usually the strongest impression
Well-liked people get favorable ratings
Disliked people get unfavorable ratings
General impression of ratee as a person (not his/her performance)

13. Rater Errors Stereotypes Overlook improvement on past performance
Limited Observation and Poor Recall
Stereotypes
Overlook improvement on
past performance
Judged on most recent
experiences rather than
performance during the
entire period

14. How to Avoid Rater Errors
Exhibit the right attitude; remember the goal is to develop the individual
Learn and practice good observation skills
Gather & report supporting information
Discriminate between relevant and irrelevant information
Doing selective work sampling when direct observation is infrequent

15. Who Receives Feedback and When?
Requirements
Who Receives Feedback and When?
Initial Feedback:
Within 60 days of being assigned a rater
Sets “ground rules”
Colonel and below
All Enlisted

16. Requirements Midterm Feedback:
Midway between the time supervision began and the projected performance report
AB through SMSgt
2d Lt through Lt Col
Airman
Basic

17. Requirements Follow-up Feedback:
Occurs in conjunction with the close out of a performance report
AB through CMSgt
2d Lt through Col
Airman
Basic

18. Requirements Within 30 days of request
Any time the “ratee” requests feedback
Within 30 days of request
If at least 60 days have passed since last session
Any time the “rater” determines a need
Good or bad feedback

19. Feedback Cycle Midterm (mid-way) OPR/EPR Follow-up --------->
AB-SMSgt
2Lt-Lt Col
OPR/EPR
Close-out Date
Follow-up >
AB-CMSgt
2Lt-Col
Initial (w/in 60 days)
AB-CMSgt
2Lt-Col

20. Individual Form Details
Performance Feedback
AF Form 931, AB through TSgt
AF Form 932, MSgt through CMSgt
AF Form 724, Lt through Col
The performance feedback worksheets have also been redesigned and compliment changes to the performance reports. And as you can see, the officers now only have one worksheet for all grades through Colonel.

21. AF Form 931 AB thru TSgt Front Back
Here is the AF Form 931 for AB thru TSgt
Front
Back

22. Here is the AF Form 931 for AB thru TSgt

23. AF Form 932 MSgt thru CMSgt Front Back
The AF Form 932 for MSgt thru CMSgt. The standards are the same standards found on the evaluations.
Front
Back

24. The AF Form 932 for MSgt thru CMSgt
The AF Form 932 for MSgt thru CMSgt. The standards are the same standards found on the evaluations.

25. AF Form 724 Lt thru Col Front Back
And finally, the AF Form 724 for officers.
Front
Back

26. And finally, the AF Form 724 for officers.

27. AF Form 931--AB thru TSgt Section IV: Performance Factors
Primary/Additional Duties
Standards, Conduct, Character, Military Bearing
Fitness
Training Requirements
Teamwork/Followership
Other Comments

28. AF Form 932--MSgt thru CMSgt Section IV: Performance Factors
Primary Duties
Standards: Enforcement and Personal Adherence, Conduct, Character, Military Bearing, Customs and Courtesies
Fitness
Resource Management and Decision Making
Training, Education, Off-Education, PME, Professional Enhancement and Communication
Leadership/Teambuilding/Followership
Other Comments

29. AF Form 724--Lt thru Col Section IV: Performance Factors
Job Knowledge
Leadership Skills
Professionals Qualities
Organizational Skills
Judgment and Decisions
Communications
Physical Fitness

30. AF Forms 931, 932 and 724 Block to check type of feedback
Space to provide feedback on each assessment area on front and goals on the reverse
Assessment areas correlate with evaluation
The rater will select “Initial” if it is the initial feedback session since the purpose of this feedback is to convey performance expectations. There is space available for the rater to make comments about each standard. This form can either be hand written or typed. However, the forms will be hand signed.
Feedback continues to remain as private communication between the ratee and rater. Access to feedback forms is unchanged as addressed in AFI , Officer and Enlisted Evaluation Systems.

31. AF Forms 931, 932 and 724
Supervisor required to give specific indication of performance
Example
AF Form
932
724
The major change to all performance feedback worksheets is the elimination of the sliding scale to assess performance. In its place are check boxes that resemble the enlisted performance ratings. You’ll notice that the Officer Performance Feedback Worksheet ratings also resemble those of the enlisted force. Since the OPR only has a meets or does not meet standard, these ratings on the PFW will allow the officer to receive in-depth feedback. During midterm feedback, and subsequent sessions, the rater will have to select from “Does Not Meet,” “Meets,” “Above Average” or “Clearly Exceeds.” Fitness will be rated at “Does Not Meet,” “Meets” or “Exempt” with the same rules applying as for the evaluations. Feedback continues to be a privileged communication between the ratee and rater.

32. Summary Purpose / Objective Types of Feedback Feedback Process
Rater Errors
Avoiding Rater Errors
Requirements
Feedback Forms

33. “Limited expectations yield only limited results. ”
“Limited expectations yield only limited results.” Susan Laurson Willig