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Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

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Presentation on theme: "Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong."— Presentation transcript:

1 Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong KongSingapore

2 Hong Kong Corporate Cards and Business Travel Accounts Click on a button below to view specific information about our Corporate Cardmember products and services. Corporate Cardmember Payments Business Travel Account Payments Payment Options and Contact Information Missing or Delayed Payments Home

3 Hong Kong Corporate Card Payment Information Please choose your Payment Channel. Cheque Electronic Funds Transfer (EFT) Cash Previous PageHome

4 Singapore Corporate Cards and Business Travel Accounts Click on a button below to view specific information about our Corporate Cardmember products and services. Corporate Cardmember Payments Business Travel Account Payments Payment Options and Contact Information Missing or Delayed Payments Home

5 Singapore Corporate Card Payment Information Please choose your Payment Channel. Cheque Electronic Funds Transfer (EFT) Cash HomePrevious Page

6 Hong Kong Corporate Card – Cheque Payment Procedure Step 1: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency type as HKD or USD. Click here for Step 2: Attach Remittance Advicehere Previous PageNext PageHome

7 Hong Kong Corporate Card – Cheque Payment Procedure The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 2: Attach Remittance Advice HomePrevious PageNext Page

8 Singapore Corporate Card – Cheque Payment Procedure Step 1: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency type as SGD. Click here for Step 2: Attach Remittance Advicehere HomePrevious PageNext Page

9 Singapore Corporate Card – Cheque Payment Procedure The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 2: Attach Remittance Advice HomePrevious PageNext Page

10 Hong Kong Corporate Card – EFT Payment Procedure To help us credit your remittance correctly: –Always include your Company Name. –Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. –The Total Payments and Remittance Advice Total are in balance. For best service, please ensure that: –Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. –A separate Remittance Advice is sent for each payment made. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at HomePrevious PageNext Page

11 Singapore Corporate Card – EFT Payment Procedure To help us credit your remittance correctly: –Always include your Company Name. –Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. –The Total Payment and Remittance Advice Total are in balance. For best service, please ensure that: –Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. –A separate Remittance Advice is sent for each payment made. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at HomePrevious PageNext Page

12 Hong Kong Corporate Card – Cash Payment Procedure –Maximum cash payment allowed is HKD 40,000 per statement month or statement balance (whichever is lower). –An Administrative Fee of HKD 20 will be charged for each cash payment. Click here for details on preparing your Remittance Advice.here To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to: American Express 18/F, Cityplaza 4 12 Taikoo Wan Road Taikoo Shing, Hong Kong Office Hours: 9:00am to 4:30pm, Monday – Friday Closed on Public Holidays American Express 18/F, Cityplaza 4 12 Taikoo Wan Road Taikoo Shing, Hong Kong Office Hours: 9:00am to 4:30pm, Monday – Friday Closed on Public Holidays HomePrevious PageNext Page

13 Hong Kong Corporate Card – Cash Remittance Advice The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The payment total equals the amount indicated on the Remittance Advice. –A separate Remittance Advice accompanies each payment made. –The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at (852) HomePrevious PageNext Page

14 Singapore Corporate Card – Cash Payment Procedure Click here for details on preparing your Remittance Advice.here To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to the American Express service counter shown below. AddressFES Tang Plaza 320 Orchard Road Tang Plaza Singapore Hours of Operation9:30 a.m. – 8:30 p.m. (Daily) Contact Telephone HomePrevious PageNext Page

15 Singapore Corporate Card – Cash Remittance Advice The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The payment total equals the amount indicated on the Remittance Advice. –A separate Remittance Advice accompanies each payment made. –The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at HomePrevious PageNext Page

16 Hong Kong BTA Payment Information How do you receive your monthly Statement? Paper Statement Online Statement BTA Connect If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect. Previous PageHome

17 Hong Kong BTA Paper Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) HomePrevious Page

18 Hong Kong BTA Online Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) HomePrevious Page

19 Hong Kong BTA Connect How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) HomePrevious Page

20 Hong Kong BTA Paper Statement Choose a submission option below: Send Reconciliation Advice via Send physical Reconciliation Advice with cheque payment HomePrevious Page

21 Singapore BTA Payment Information How do you receive your monthly Statement? Paper Statement Online Statement BTA Connect If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect. HomePrevious Page

22 Singapore BTA Paper Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) HomePrevious Page

23 Singapore BTA Online Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) HomePrevious Page

24 Singapore BTA Connect How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) HomePrevious Page

25 Singapore BTA Paper Statement Choose a submission option below: Send Reconciliation Advice via Send physical Reconciliation Advice with cheque payment HomePrevious Page

26 BTA Paper Statement – Cheque and Reconciliation via Step 1: Prepare your Reconciliation Advice: –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Scan your Reconciliation Advice. Forward via encrypted to –Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted to the address given above. Click here for Step 2: Prepare your Chequehere HomePrevious PageNext Page

27 BTA Paper Statement – Cheque and Reconciliation via Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency as HKD. –Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advicehere HomePrevious PageNext Page

28 BTA Paper Statement – Cheque and Reconciliation via The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 3: Attach Remittance Advice HomePrevious PageNext Page

29 BTA Paper Statement – Cheque and Reconciliation via Step 1: Prepare your Reconciliation Advice: –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Scan your Reconciliation Advice. Forward via encrypted to –Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted to the address given above. Click here for Step 2: Prepare your Chequehere HomePrevious PageNext Page

30 BTA Paper Statement – Cheque and Reconciliation via Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency type as SGD. –Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advicehere HomePrevious PageNext Page

31 BTA Paper Statement – Cheque and Reconciliation via The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 3: Attach Remittance Advice HomePrevious PageNext Page

32 BTA Paper Statement – Submit Physical Cheque Step 1: Prepare your Reconciliation Advice: –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Attach Transaction Level Reconciliation Advice to cheque. –Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Click here for Step 2: Prepare your Chequehere HomePrevious PageNext Page

33 BTA Paper Statement – Submit Physical Cheque Step 2: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency as HKD. Click here for Step 3: Attach Remittance Advicehere HomePrevious PageNext Page

34 BTA Paper Statement – Submit Physical Cheque The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 3: Attach Remittance Advice HomePrevious PageNext Page

35 BTA Paper Statement – Submit Physical Cheque Step 1: Prepare your Reconciliation Advice: –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Attach Transaction Level Reconciliation Advice to cheque. –Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Click here for Step 2: Prepare your Chequehere HomePrevious PageNext Page

36 BTA Paper Statement – Submit Physical Cheque Step 2: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency type as SGD. Click here for Step 3: Attach Remittance Advicehere HomePrevious PageNext Page

37 BTA Paper Statement – Submit Physical Cheque The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 3: Attach Remittance Advice HomePrevious PageNext Page

38 BTA – Cheque Payment for Online Statements Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing yourhere Transaction Level Reconciliation Advice. HomePrevious PageNext Page

39 BTA – Cheque Payment for Online Statements Click here for Step 2: Prepare your Chequehere Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. –Submit document in Excel format. –Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to HomePrevious PageNext Page

40 BTA – Cheque Payment for Online Statements Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency as HKD. –Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advicehere HomePrevious PageNext Page

41 BTA – Cheque Payment for Online Statements The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 3: Attach Remittance Advice HomePrevious PageNext Page

42 BTA – Cheque Payment for Online Statements Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing yourhere Transaction Level Reconciliation Advice. HomePrevious PageNext Page

43 BTA – Cheque Payment for Online Statements Click here for Step 2: Prepare your Chequehere Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. –Submit document in Excel format. –Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to HomePrevious PageNext Page

44 BTA – Cheque Payment for Online Statements Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency type as SGD. –Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advicehere HomePrevious PageNext Page

45 BTA – Cheque Payment for Online Statements The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Step 3: Attach Remittance Advice HomePrevious PageNext Page

46 BTA – Cheque Payment for BTA Connect Once in BTA Connect: –Select BTA Account and Statement to be paid –Select all transactions to be paid –Click Pay Selected Transactions to complete Reconciliation For best service, please ensure that: –You have received Confirmation of Payment Information –You make the payment on the same day. Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. hk/atwork Log into BTA Connect at hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. hk/atwork Click here for Step 2: Prepare your Chequehere HomePrevious PageNext Page

47 BTA – Cheque Payment for BTA Connect Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency as HKD. –Attach your Account Remittance Advice. If cheque payment covers multiple accounts, click here.here HomePrevious PageNext Page

48 BTA – Cheque Payment for BTA Connect The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Attach Remittance Advice to cheque if payment is for multiple accounts. HomePrevious PageNext Page

49 BTA – Cheque Payment for BTA Connect Once in BTA Connect: –Select BTA Account and Statement to be paid –Select all transactions to be paid –Click Pay Selected Transactions to complete Reconciliation For best service, please ensure that: –You have received Confirmation of Payment Information –You make the payment on the same day. Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. sg/atwork Log into BTA Connect at sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. sg/atwork Click here for Step 2: Prepare your Chequehere HomePrevious PageNext Page

50 BTA – Cheque Payment for BTA Connect Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: –Include your Company Name on the cheque. –Format the date as dd/mm/yyyy. Do not post date your cheque. –Have the cheque signed by an authorized party. –Make the cheque payable to: American Express International Inc. –Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). –Indicate your currency type as SGD. –Attach your Account Remittance Advice. If cheque payment covers multiple accounts, click here.here HomePrevious PageNext Page

51 BTA – Cheque Payment for BTA Connect The Account Remittance Advice should include: –Your Company Name and the Remittance Date. –Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: –The cheque total equals the amount indicated on the Remittance Advice. –The Remittance Advice is attached to the cheque. –Your Total Payment equals the sum of all Card accounts. Attach Remittance Advice to cheque if payment is for multiple accounts. HomePrevious PageNext Page

52 BTA – EFT Payment Procedures for Paper Statements Step 1: Prepare your Reconciliation Advice: –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Provide EFT details and amount for each payment item. –Scan and forward via encrypted to Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. All Advice forms should be sent via encrypted to Click here for Step 2: Prepare Remittance Advicehere HomePrevious PageNext Page

53 BTA – EFT Payment Procedures for Paper Statements To help us credit your remittance correctly: –Always include your Company Name. –Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. –The Total Payment and Remittance Advice Total must balance. For best service, please ensure that: –Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. –A separate Remittance Advice is sent for each payment made. Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online! HomePrevious PageNext Page

54 BTA – EFT Payment Procedures for Paper Statements Step 1: Prepare your Reconciliation Advice: –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Provide EFT details and amount for each payment item. –Scan and forward via encrypted to Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Advice forms should be sent via encrypted to Click here for Step 2: Prepare Remittance Advicehere HomePrevious PageNext Page

55 BTA – EFT Payment Procedures for Paper Statements To help us credit your remittance correctly: –Always include your Company Name. –Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. –The Total Payment and Remittance Advice Total must balance. For best service, please ensure that: –Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. –A separate Remittance Advice is sent for each payment made. Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online! HomePrevious PageNext Page

56 BTA – EFT Payment for Online Statements Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing yourhere Transaction Level Reconciliation Advice. HomePrevious PageNext Page

57 BTA – EFT Payment for Online Statements Click here for Step 2: Prepare your Remittance Advicehere Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. –Submit document in Excel format. –Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to HomePrevious PageNext Page

58 BTA – EFT Payment Procedures for Online Statements To help us credit your remittance correctly: –Always include your Company Name. –Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. –The Total Payment and Remittance Advice Total must balance. For best service, please ensure that: –Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. –A separate Remittance Advice is sent for each payment made. Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online! HomePrevious PageNext Page

59 BTA – EFT Payment for Online Statements Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all transactions being paid: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include the following information for all disputed transactions: –BTA Account Number –Statement Reference Number –Invoice Number –Passenger Name –Transaction Amount –Dispute reason Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing yourhere Transaction Level Reconciliation Advice. HomePrevious PageNext Page

60 BTA – EFT Payment for Online Statements Click here for Step 2: Prepare your Remittance Advicehere Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. –Submit document in Excel format. –Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. –Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. –Include a reason for each dispute or partial payment in the Comments column. –Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to HomePrevious PageNext Page

61 BTA – EFT Payment Procedures for Online Statements To help us credit your remittance correctly: –Always include your Company Name. –Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. –Any credit balances on corporate accounts that are being taken up as part of this payment. –The Total Payment and Remittance Advice Total must balance. For best service, please ensure that: –Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to –The Remittance Advice is sent on the same day as your payment. –A separate Remittance Advice is sent for each payment made. Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online! HomePrevious PageNext Page

62 BTA – EFT Payment Procedures for BTA Connect Once in BTA Connect: –Select BTA Account and Statement to be paid –Select all transactions to be paid –Click Pay Selected Transactions to complete Reconciliation For best service, please ensure that: –You have received Confirmation of Payment Information –You make the payment on the same day. Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. hk/atwork Log into BTA Connect at hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. hk/atwork Always provide your Company Name and BTA Account Number when paying online! HomePrevious PageNext Page

63 BTA – EFT Payment Procedures for BTA Connect Once in BTA Connect: –Select BTA Account and Statement to be paid –Select all transactions to be paid –Click Pay Selected Transactions to complete Reconciliation For best service, please ensure that: –You have received Confirmation of Payment Information –You make the payment on the same day. Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. sg/atwork Log into BTA Connect at sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. sg/atwork Always provide your Company Name and BTA Account Number when paying online! HomePrevious PageNext Page

64 Hong Kong Corporate Cards and Business Travel Accounts Click on a button below to view specific information about your payment options. Mailing Address Payment Collection Box DHL Payment Centers Electronic Payments HomePrevious Page

65 American Express Mailing Address Mail your cheque to: American Express G.P.O. Box Central, HK Please note: –American Express cannot guarantee the processing of cheques mailed to any alternative address. –Please do not send cheques to ADMs or to internal American Express employees. HomePrevious Page

66 Payment Collection Box –Cheques received on weekdays before 4:30pm will be processed on the day that they are received. –Any cheque payment received after 4:30pm will be processed on the next business day. –Post dated cheques will not be accepted. You may drop your cheque off at the collection box located at this American Express office: American Express 18/F, Cityplaza 4 12 Taikoo Wan Road Taikoo Shing, Hong Kong Office Hours: 9:00am to 4:30pm, Monday – Friday Closed on Public Holidays American Express 18/F, Cityplaza 4 12 Taikoo Wan Road Taikoo Shing, Hong Kong Office Hours: 9:00am to 4:30pm, Monday – Friday Closed on Public Holidays HomePrevious Page

67 DHL Payment Centers You may submit your cheque to either of the two following DHL Express Center locations: Central DHL Express Center Central MTR Station Shop No. E16 (Next to Exit H) Business Hours: Monday to Friday: 9:00 a.m. – 7:30 p.m. Saturday: 9:00 a.m. – 4:00 p.m. Tsim Sha Tsui DHL Express Center Shop D, G/F, Lyton Building Mody Road Tsim Sha Tsui Business Hours: Monday to Friday: 9:00 a.m. – 7:30 p.m. Saturday: 9:00 a.m. – 4:00 p.m. HomePrevious Page

68 Electronic Payment Information HKD PaymentsUSD Payments Bank NameHong Kong and Shanghai Banking Corporation Ltd. Bank NameStandard Chartered Bank (Hong Kong) Ltd. Bank Address1 Queens Road Central Hong Kong Bank Address15/F, Standard Chartered Tower 388 Kwun Tong Road Kowloon, Hong Kong Swift CodeHSBCHKHHHKHSwift CodeSCBLHKHHXXX Account Holder Name American Express International INC Account Holder Name American Express International INC Bank Code004Bank Code003 Account Number Account Number ReferenceInclude CID number in Reference Field & Company Name, if allowed Description (if available) Provide full Company Name and Account Number HomePrevious Page

69 Hong Kong Corporate Cards and Business Travel Accounts Click on a button below to select the information you need. HomePrevious Page Missing or Delayed Payments No Remittance Advice/Other Error

70 Missing or Delayed Payments If your account does not show as settled 7 days after payment is made, contact American Express to resolve: Corporate Cardmember Servicing PA Servicing Business Travel Account Servicing Business Travel Account Click here to find out what we need from you in order to research your missing or delayed payment.here HomePrevious PageNext Page

71 What We Need to Research a Payment If your inquiry warrants an investigation, payment details needed for research include: Payment Amount Payment Date Corporation Name Currency Paid: HKD or USD Type of Payment Missing: Total Payment for Statement or Individual Item Payment Was the Remittance Advice provided? Where was the Remittance Advice sent? Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof Click here to find out what we will do to resolve your request.here HomePrevious PageNext Page

72 Actions and Timelines for Resolving your Request HomePrevious Page We will review your information to determine If your situation warrants an investigation. How long will this take? Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation.

73 Forgot Remittance Advice or Other Error HomePrevious Page If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment: Submit your Remittance Advice:Follow the instructions given in this module to forward your Remittance Advice to us. What we will do:Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via , or by calling one of your authorized contact numbers. For further assistance:If we are not able to resolve your issue, please call the appropriate servicing team for your account type: Corporate Cardmember Servicing: PA Servicing: Business Travel Account Servicing: Business Travel Account

74 Singapore Corporate Cards and Business Travel Accounts Click on a button below to view specific information about your payment options. Mailing Address Payment Drop-Off Box Wire Transfers DBS, Standard Chartered and Citibank HomePrevious Page

75 American Express Mailing Address Mail your cheque to: American Express Crawford PO Box 883 Singapore Please note: –Use the Business Reply Envelope included with your Statement. –Payments are updated in our system in 3-5 business days –American Express cannot guarantee the processing of cheques mailed to any alternative address. –Please do not send cheques to Account Development Managers or to any other American Express employees. HomePrevious Page

76 American Express Payment Drop Off at FES Please note: –To ensure that your payment is credited correctly, please present your Statement of Account along with your payment. –Cash payments are updated in our system in 1-2 business days –Cheque payments made at either address will take 7-10 business days to appear on your account. HomePrevious Page You may drop off a payment at the American Express service counter shown below. AddressFES Tang Plaza 320 Orchard Road Tang Plaza Singapore Hours of Operation9:30 a.m. – 8:30 p.m. (Daily) Contact Telephone

77 Wire Transfer Information HomePrevious Page American Express Funds Transfer Information Beneficiary BankUOB Beneficiary Account Bank Code7375 Branch Code001 Beneficiary NameAmerican Express International Inc. Beneficiary Bank Address 80 Raffles Place UOB Plaza Singapore Swift CodeUOVBSGSG Company NameAs shown on Card Card Account Number 3762 xxxxxx xxxxx, 3769 xxxxxx xxxxx

78 DBS Internet Banking – Standard Chartered – Citibank DBS Internet Banking Payment When making payments via DBS internet banking payments systems, please be aware of the following information: Payee Name should be AMERICAN EXPRESS SINGAPORE CARDS. DBS allows only 15-digit Card numbers beginning with 37620, and A message stating Invalid consumer reference numbers are will show if any other number are displayed. DBS Internet Banking Payment When making payments via DBS internet banking payments systems, please be aware of the following information: Payee Name should be AMERICAN EXPRESS SINGAPORE CARDS. DBS allows only 15-digit Card numbers beginning with 37620, and A message stating Invalid consumer reference numbers are will show if any other number are displayed. HomePrevious Page Standard Chartered and Citibank When making payments via Standard Chartered and Citibank payment systems, please be aware of the following information: These systems will issue and mail a cheque payment to Amex (in lieu of a standard electronic payment). Your account will be credited upon receipt of the payment cheque. The time frame for posting this payment to your account varies from 2-7 business days. Standard Chartered and Citibank When making payments via Standard Chartered and Citibank payment systems, please be aware of the following information: These systems will issue and mail a cheque payment to Amex (in lieu of a standard electronic payment). Your account will be credited upon receipt of the payment cheque. The time frame for posting this payment to your account varies from 2-7 business days.

79 Singapore Corporate Cards and Business Travel Accounts Click on a button below to select the information you need. HomePrevious Page Missing or Delayed Payments No Remittance Advice/Other Error

80 Missing or Delayed Payments If your account does not show as settled 7 days after payment is made, contact American Express to resolve: Telephone Servicing Business Travel Account Servicing Business Travel Account PA Servicing Click here to find out what we need from you in order to research your missing or delayed payment.here HomePrevious PageNext Page

81 What We Need to Research a Payment If your inquiry warrants an investigation, payment details needed for research include: Payment Amount Payment Date Corporation Name Type of Payment Missing: Central Payment or Individual Payment Was the Remittance Advice provided? Where was the Remittance Advice sent? Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof Click here to find out what we will do to resolve your request.here HomePrevious PageNext Page

82 Actions and Timelines for Resolving your Request HomePrevious Page We will review your information to determine If your situation warrants an investigation. How long will this take? Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation.

83 Forgot Remittance Advice or Other Error HomePrevious Page If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment: Submit your Remittance Advice:Follow the instructions given in this document to forward your Remittance Advice to us. What we will do:Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via or by calling one of your authorized contact numbers. For further assistance:If we are not able to resolve your issue, please call the appropriate servicing team for your account type: Telephone Servicing: Business Travel Account Servicing: Business Travel Account

84 For Further Assistance If you have questions about your account, or require further assistance, please contact your local American Express corporate sales representative. Home


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