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1 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM Sales Product Application Specialists Relay Competency Center Click on.

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Presentation on theme: "1 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM Sales Product Application Specialists Relay Competency Center Click on."— Presentation transcript:

1 1 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM Sales Product Application Specialists Relay Competency Center Click on a button to go to the corresponding group. Marketing, Sales & Support Groups Field Based, Customer Facing Groups Customer Information Center (CIC) Sales Engineer Contact Center (SECC) Relay Function Navigation User Instructions For ease of navigating, make sure you are in Slide Show View Show mode. This tool has been developed to assist the Sales Force with navigating the Relay Competency Center (RCC) group. We hope this tool with be helpful to you as you navigate!

2 2 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Position in Schneider Electric Organization Provides: Relay products and solutions for industrial & general purpose applications Industry segment expertise for competitive advantage and growth Product management for Square D and Telemecanique brands Role: Relay Product & Application Experts Product Marketing & Management Product Design & Engineering Product Manufacturing Product Testing Performance Management

3 3 Home Page Last Page Next Page Relay Competency Center For Internal Use Only PRODUCT POSITIONING Positioning Objectives Establish Telemecanique brand as the preferred plug-in relay brand to OEMs, panel builders and system integrators Leverage existing Square D customer base to grow Telemecanique relay sales in its targeted markets Create pull through opportunities of other Schneider components Ensure the best market penetration and maximize margins Continue to expand the Square D and Telemecanique product lines Square D 8501 Plug-In Relays Targeted to project jobs and end users (MRO) Sold individually Square D relays will still be sold through the traditional Square D distributor channel Main focus is U.S. market Zelio Plug-In Relays Targeted to OEM and large panel builders Sold in packages of 10 Competitively priced for large quantity sales Sold through the traditional Square D distributor channel Marketed to national and international markets

4 4 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RPM Power Relays - 15 Amps RXM Miniature Relays - 3 to 12 Amps RUM Universal Relays -10 Amps RPF Power Relays - 30 Amps ZELIO PLUG-IN RELAYS RSB Interface Relays - 8 to 12 Amps

5 5 Home Page Last Page Next Page Relay Competency Center For Internal Use Only 8501K Universal Relays - 15 Amps 8501R Control Relays - 3 to 12 Amps 8501R Power Relays -10 Amps 8501C Power Relays - 30 Amps 8501 PLUG-IN RELAYS 8501R Hermetically Sealed Relays - 5 Amps

6 6 Home Page Last Page Next Page Relay Competency Center For Internal Use Only NORTHFIELD, IL Matt OKane Business Director & General Manager Robert Carson Product Application Specialist Kim Rogalin Product Application Specialist Ronny James Product Application Specialist Ken Melton Product Application Specialist Abbey Kocmond Marketing Coordinator Mike ODonnell Marketing Product Manager Cindy Pilch Marketing Manager Field Support Group Internal Support Group Richard Hull Product Application Specialist Jenny Kidd Customer Service Representative Peter Hess Customer Service Manager Ruben Colmenares Product Engineering Manager Dipin Jain Product Engineering Manager Gil Restrepo Product Engineering Manager Mike Roller Director of Engineering Engineering Lab West - TBD Product Application Specialist Richard Smith Customer Service Representative

7 7 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Click on button to go to the corresponding person. Direct Support Indirect Support Peter Hess Customer Service Manager Matt OKane Business Director & General Manager Cindy Pilch Marketing Manager Bill Moody Distribution Sales Manager Product Application Specialists Adam Steinback Manager of Strategic Partnerships

8 8 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Click on button to go to the corresponding person. Functions Field sales support Application support Training support Matt OKane Business Director & General Manager (acting Sales Director) Richard Hull Mid-Atlantic Region Robert Carson Northeast Region Kim Rogalin Midwest Region Ken Melton Southeast Region Ronny James South Central OPEN West Product Application Specialists

9 9 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Product design Product engineering Product testing & evaluation Mike Roller Director of Engineering Dipin Jain Engineering Product Manager Ruben Colmenares Engineering Product Manager Gil Restrepo Engineering Product Manager Open Engineering Product Manager Click on button to go to the corresponding person.

10 10 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Product design Product engineering Product testing & evaluation Philippe Marie Director of R&D Engineering Lab Matt Barr Chuck Johnson Click on button to go to the corresponding person.

11 11 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Marketing Brand management Product positioning Product management Product applications Product pricing Product promotions Mike ODonnell Marketing Product Manager Abbey Kocmond Marketing Coordinator Cindy Pilch Marketing Manager Click on button to go to the corresponding person.

12 12 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Customer service Call escalation Technical support Richard Smith Customer Service Representative Peter Hess Customer Service Manager Click on button to go to the corresponding person.

13 13 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Matt OKane Business Director / General Manager PHOTO Major Areas of Responsibility Sales Channel Strategy MarketingEngineering Procurement Role in Relay Competency Center Manager: Product Application Specialists (PAS) Manager: Marketing personnel Manger: Engineering personnel Manager: Procurement Contact Information Waukegan Road Northfield, IL 60093

14 14 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Robert Carson Product Application Specialist Contact Information Sproul Road, Suite 300 Broomall, PA PHOTO Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Northeast Region

15 15 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Richard Hull Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Mid-Atlantic Region Contact Information Alpine Circle Talbott, TN PHOTO

16 16 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Contact Information Meadow Oaks Park Drive Jackson, MS PHOTO Ronny James Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Mid South Region

17 17 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Contact Information Southbrook Court Kennesaw, GA PHOTO Ken Melton Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Southeast Region

18 18 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Contact Information Iroquois Ave, Suite 1409 Naperville, IL PHOTO Kim Rogalin Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Midwest Region

19 19 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Cindy Pilch Marketing Manager Major Areas of Responsibility Marketing – Product and communications Role in Relay Competency Center Manages: Marketing personnel, product pricing, positioning and programs Contact Information Waukegan Road Northfield, IL PHOTO

20 20 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Product Management – Plug-in relays Role in Relay Competency Center Marketing Product Manager: Product positioning & management Contact Information Waukegan Road Northfield, IL PHOTO Mike ODonnell Marketing Product Manager

21 21 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Marketing – Communications Role in Relay Competency Center Marketing Coordinator: Design & Marketing correspondence Contact Information Waukegan Road Northfield, IL PHOTO Abbey Kocmond Marketing Coordinator

22 22 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering of RCC products – Local offering Role in Relay Competency Center Director: Engineering Contact Information Waukegan Road Northfield, IL PHOTO Mike Roller Director of Engineering

23 23 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering of Telemecanique global offering of plug-in relays/sockets/accessories Role in Relay Competency Center Director: R&D Contact Information Waukegan Road Northfield, IL PHOTO Philippe Marie Director of R&D - Global Offer

24 24 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering Role in Relay Competency Center Engineering Product Manager Power plug-in Relays Contact Information Waukegan Road Northfield, IL PHOTO Ruben Colmenares Engineering Product Manager

25 25 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering Role in Relay Competency Center Engineering Product Manager International Product Management Contact Information Waukegan Road Northfield, IL PHOTO Dipin Jain Engineering Product Manager

26 26 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering Role in Relay Competency Center Engineering Product Manager Sockets and Accessories Contact Information Waukegan Road Northfield, IL PHOTO Gil Restrepo Engineering Product Manager

27 27 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Support Services Role in Relay Competency Center Customer Service Manager Call escalation support Product Application Specialist Support Contact Information Waukegan Road Northfield, IL PHOTO Peter Hess Customer Service Manager

28 28 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Support services Role in Relay Competency Center Customer Service Representative Call Escalation Support Contact Information Waukegan Road Northfield, IL PHOTO Richard Smith Customer Service Representative

29 29 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions: Definition of value by brand & features Positioning strategy Engineering design Market research Manufacturing Product Quality Application support to CIC Product support to CIC Marketing collateral through SECC Role: Relay product specialist Relay application specialist Distributor training Customer visits Related Contacts: OEM Sales CIC (Customer Information Center) SECC (Sales Engineer Contact Center) Relay PAS (Product Application Specialists) INTERNAL SUPPORTEXTERNAL SUPPORT Role: Relay application specialist Relay level 2 technical support Relay product management & marketing Functions: Sales support to Field Sales and Distributors Application support to customers Relay Product support group Related Contacts: CIC (Customer Information Center) SECC (Sales Engineer Contact Center)

30 30 Home Page Last Page Next Page Relay Competency Center For Internal Use Only PRODUCT APPLICATION SPECIALISTS To engage the PAS, see map or call the RCC at map Role: Product Application Specialists (PAS) Functions: See Org Charts for Contacts See Org Charts for Contacts Customer visits Customer conversions to Schneider solutions Distributor Training Industry application assistance on A&C focus segments Contacts: Robert Carson Richard Hull Ronny James Ken Melton Kim Rogalin

31 31 Home Page Last Page Next Page Relay Competency Center For Internal Use Only CUSTOMER INFORMATION CENTER (CIC) & SALES ENGINEER CONTACT CENTER (SECC) Role: Service Representatives Related Contacts: Product Support Groups Supply Chain Management Sales Operations Field Offices Accounts Receivable Channel Accounts / End Users Sales Engineers Contact Center Customer Information Center Product Support Group SquareD Functions: See Org Charts for Contacts See Org Charts for Contacts Commercial: Order Entry, Order Inquiry, Price, Availability, Tracking Claims: Returns, Shipping discrepancy, Price adjustment, Debits, Deductions, Statement clean ups Rebates: CPA, Powerbuilder, SPE SPD Central: Inputs all Profile / CPA Special Price Agreements into Q2C Specialty Services : handles transactions related to Strategic Accounts, Direct OEM, Government Services SPE Project Management (small project management) Technical Product Support: questions related to Schneider product offering Electronic Linkage: Provides support and direction for EDI and My Schneider Electric Sales Engineer Contact Center: provides support for all Sales Functions - See Org Charts for Contacts International: Supports the 60 Schneider Affiliate Countries for NEMA products Canada CIC: Provides Commercial, Claims and Technical Support for Canadian activity Literature: catalogs, handouts, manuals, drawings (via Banta, ) Product Samples: for internal customers only (sample order process) Cross references, obsolete product info. Info from/to customer, virtual meeting, plant visits, OEM Technology and Solutions Center (TASC) and A&C Industrial Solutions Center engagement, etc.

32 32 Home Page Last Page Next Page Relay Competency Center For Internal Use Only FIELD SALES ENGINEER PRODUCT SUPPORT FOR RELAYS Field Sales Engineer (FSE) Contact LITERATURE: catalogs, handouts, manuals, drawings (via Banta, ) PRODUCT SAMPLES: for internal customers only (sample order process) RESEARCH: cross-references, obsolete product info. ORGANIZE: info from/to customer, virtual meeting, plan visit, etc. ARRANGE: OEM Technology and Solution Center (TASC) and A&C Industrial Solution Center involvement SECC Sales Engineer Contact Center 888-SQD-SECC PRODUCT SUPPORT: technical product support FSE (Primary Contact Option) CIC Customer Information Center 888.SQUARED Logistics, Order based expedites and inquiries FSE (Secondary Option if needed) RCC Relay Competency Center Support Escalation

33 33 Home Page Last Page Next Page Relay Competency Center For Internal Use Only PRODUCT APPLICATION SPECIALIST TERRITORY COVERAGE

34 34 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM SALES Gregg Morasca Vice President OEM Sales Sandi Lakin Executive Secretary Dave Tracy Southeast RSM Richard Odle Central RSM Jeff Shewman Northeast RSM Dave Henrichs Midwest RSM Keith Munson West RSM Matt Douglas North Central RSM Dave Henrichs Manager Business Development Charles Forsgard Director Strategic OEM Accounts

35 35 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTHEAST Jeff Shewman Northeast RSM Gregory Quinkert David Mortimer Kevin Piper Nicholas Ricci Charles Beard Pat Hilgar Walter Koetter Mike Driscoll Robert ODonnell Manager Delaware is handled by Richard Hull Robert Carson PAS – Northeast Region Richard Hull PAS – Mid-Atlantic Region

36 36 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTHEAST Robert ODonnell Juan Penaloza Robert Day Peter Duarte Robert Gallant Scott Preston Gary Shevlin Robert Carson PAS – Northeast Region

37 37 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES SOUTHEAST David Tracy Southeast RSM Robert Cietek John Yates Roger Manus Geisy Penton Albert Fancher Thomas Lorenz Ty Pruitt Michael Johnson Patricia Doering Randall Loman Valerie Tur Jon Cieslewicz Richard Hull PAS – Mid-Atlantic Region Ken Melton PAS – Southeast Region

38 38 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES CENTRAL Kenneth Clark Timothy Hines Brian Bennett Jonathan Johnson Andrew Korthames Thomas Worley John Werts Rebecca Burgess Mitch Breaux Bryan Buhler Memphis is handled by Richard Hull Ronny James PAS – South Central Ken Melton PAS – Southeast Region Richard Odle Central RSM

39 39 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTH CENTRAL Matt Douglas North Central RSM Brian Clark Andrew Vavere Eric Hopkins Mark Prestemon Ruby Gill Bill Cummings Joe Middendorf Anthony Di Stefano Ralph Baughn Manager John Nin Manager Kim Rogalin PAS – Midwest Region

40 40 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTH CENTRAL Ralph Baughn James LaRosa James Aras Greg Doozan Angela Farina Kim Rogalin PAS – Midwest Region

41 41 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support John Nin Craig Witker Ralph Gordyan Joseph Middendorf Keith Welch OEM SALES NORTH CENTRAL Kim Rogalin PAS – Midwest Region Ryan Sancraint

42 42 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES MIDWEST Open Midwest RSM XXX Eric Hanson Steven Breen Steven Le Duc Douglas Marbach James Voss Jason Hensel Jake Dreske Russell Yost Michael Buelt Manager Diane Morando Manager Kim Rogalin PAS – Midwest Region

43 43 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support Michael Buelt Bruce Nixon Mike Kraft Terry Kruid Michael Plummer Richard Moffet Ronny James PAS – South Central OEM SALES MIDWEST Kim Rogalin PAS – Midwest Region

44 44 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support Keith Munson West David Hausbeck Alex Beltran Michael Godinez Michael Grinter Steven Studebaker Steven Smith Brian Gold Chris Heberlein OEM SALES WEST Open PAS – West Region (handled by Peter Hess)

45 45 Home Page Last Page Next Page Relay Competency Center For Internal Use Only End of the Document


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