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1 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM Sales Product Application Specialists Relay Competency Center Click on.

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Presentation on theme: "1 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM Sales Product Application Specialists Relay Competency Center Click on."— Presentation transcript:

1 1 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM Sales Product Application Specialists Relay Competency Center Click on a button to go to the corresponding group. Marketing, Sales & Support Groups Field Based, Customer Facing Groups Customer Information Center (CIC) Sales Engineer Contact Center (SECC) Relay Function Navigation User Instructions For ease of navigating, make sure you are in Slide Show View Show mode. This tool has been developed to assist the Sales Force with navigating the Relay Competency Center (RCC) group. We hope this tool with be helpful to you as you navigate!

2 2 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Position in Schneider Electric Organization Provides: Relay products and solutions for industrial & general purpose applications Industry segment expertise for competitive advantage and growth Product management for Square D and Telemecanique brands Role: Relay Product & Application Experts Product Marketing & Management Product Design & Engineering Product Manufacturing Product Testing Performance Management

3 3 Home Page Last Page Next Page Relay Competency Center For Internal Use Only PRODUCT POSITIONING Positioning Objectives Establish Telemecanique brand as the preferred plug-in relay brand to OEMs, panel builders and system integrators Leverage existing Square D customer base to grow Telemecanique relay sales in its targeted markets Create pull through opportunities of other Schneider components Ensure the best market penetration and maximize margins Continue to expand the Square D and Telemecanique product lines Square D 8501 Plug-In Relays Targeted to project jobs and end users (MRO) Sold individually Square D relays will still be sold through the traditional Square D distributor channel Main focus is U.S. market Zelio Plug-In Relays Targeted to OEM and large panel builders Sold in packages of 10 Competitively priced for large quantity sales Sold through the traditional Square D distributor channel Marketed to national and international markets

4 4 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RPM Power Relays - 15 Amps RXM Miniature Relays - 3 to 12 Amps RUM Universal Relays -10 Amps RPF Power Relays - 30 Amps ZELIO PLUG-IN RELAYS RSB Interface Relays - 8 to 12 Amps

5 5 Home Page Last Page Next Page Relay Competency Center For Internal Use Only 8501K Universal Relays - 15 Amps 8501R Control Relays - 3 to 12 Amps 8501R Power Relays -10 Amps 8501C Power Relays - 30 Amps 8501 PLUG-IN RELAYS 8501R Hermetically Sealed Relays - 5 Amps

6 6 Home Page Last Page Next Page Relay Competency Center For Internal Use Only NORTHFIELD, IL Matt OKane Business Director & General Manager Robert Carson Product Application Specialist Kim Rogalin Product Application Specialist Ronny James Product Application Specialist Ken Melton Product Application Specialist Abbey Kocmond Marketing Coordinator Mike ODonnell Marketing Product Manager Cindy Pilch Marketing Manager Field Support Group Internal Support Group Richard Hull Product Application Specialist Jenny Kidd Customer Service Representative Peter Hess Customer Service Manager Ruben Colmenares Product Engineering Manager Dipin Jain Product Engineering Manager Gil Restrepo Product Engineering Manager Mike Roller Director of Engineering Engineering Lab West - TBD Product Application Specialist Richard Smith Customer Service Representative

7 7 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Click on button to go to the corresponding person. Direct Support Indirect Support Peter Hess Customer Service Manager Matt OKane Business Director & General Manager Cindy Pilch Marketing Manager Bill Moody Distribution Sales Manager Product Application Specialists Adam Steinback Manager of Strategic Partnerships

8 8 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Click on button to go to the corresponding person. Functions Field sales support Application support Training support Matt OKane Business Director & General Manager (acting Sales Director) Richard Hull Mid-Atlantic Region 865-475-9386 Robert Carson Northeast Region 484-753-4855 Kim Rogalin Midwest Region 312-296-3418 Ken Melton Southeast Region 770-795-1321 Ronny James South Central 601-991-2019 OPEN West Product Application Specialists

9 9 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Product design Product engineering Product testing & evaluation Mike Roller Director of Engineering Dipin Jain Engineering Product Manager Ruben Colmenares Engineering Product Manager Gil Restrepo Engineering Product Manager Open Engineering Product Manager Click on button to go to the corresponding person.

10 10 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Product design Product engineering Product testing & evaluation Philippe Marie Director of R&D Engineering Lab Matt Barr Chuck Johnson Click on button to go to the corresponding person.

11 11 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Marketing Brand management Product positioning Product management Product applications Product pricing Product promotions Mike ODonnell Marketing Product Manager Abbey Kocmond Marketing Coordinator Cindy Pilch Marketing Manager Click on button to go to the corresponding person.

12 12 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions Customer service Call escalation Technical support Richard Smith Customer Service Representative Peter Hess Customer Service Manager Click on button to go to the corresponding person.

13 13 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Matt OKane Business Director / General Manager PHOTO Major Areas of Responsibility Sales Channel Strategy MarketingEngineering Procurement Role in Relay Competency Center Manager: Product Application Specialists (PAS) Manager: Marketing personnel Manger: Engineering personnel Manager: Procurement Contact Information 847-441-2520 Matthew.OKane@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093

14 14 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Robert Carson Product Application Specialist Contact Information 484-753-4855 Robert.Carson@us.schneider-electric.com 2002 Sproul Road, Suite 300 Broomall, PA 19008 PHOTO Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Northeast Region

15 15 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Richard Hull Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Mid-Atlantic Region Contact Information 865-475-9836 Richard.Hull@us.schneider-electric.com 503 Alpine Circle Talbott, TN 37877 PHOTO

16 16 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Contact Information 601-991-2019 Ronny.James@us.schneider-electric.com 5217 Meadow Oaks Park Drive Jackson, MS 39211 PHOTO Ronny James Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Mid South Region

17 17 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Contact Information 770-795-1321 Ken.Melton@us.schneider-electric.com 4016 Southbrook Court Kennesaw, GA 30152 PHOTO Ken Melton Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Southeast Region

18 18 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Contact Information 312-296-3418 Kim.Rogalin@us.schneider-electric.com 1101 Iroquois Ave, Suite 1409 Naperville, IL 60563 PHOTO Kim Rogalin Product Application Specialist Major Areas of Responsibility Sales – Joint sales calls with Schneider Electric sales force Support – Technical and Application expertise Competitive product assessment Product selection Product training Role in Relay Competency Center Product Application Specialist (PAS) Midwest Region

19 19 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Cindy Pilch Marketing Manager Major Areas of Responsibility Marketing – Product and communications Role in Relay Competency Center Manages: Marketing personnel, product pricing, positioning and programs Contact Information 847-999-2733 Cynthia.Pilch@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO

20 20 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Product Management – Plug-in relays Role in Relay Competency Center Marketing Product Manager: Product positioning & management Contact Information 847-441-2524 Mike.ODonnell@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Mike ODonnell Marketing Product Manager

21 21 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Marketing – Communications Role in Relay Competency Center Marketing Coordinator: Design & Marketing correspondence Contact Information 847-441-2539 Abbey.Kocmond@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Abbey Kocmond Marketing Coordinator

22 22 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering of RCC products – Local offering Role in Relay Competency Center Director: Engineering Contact Information 847-999-2734 Michael.Roller@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Mike Roller Director of Engineering

23 23 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering of Telemecanique global offering of plug-in relays/sockets/accessories Role in Relay Competency Center Director: R&D Contact Information 847-441-2523 philippe.marie@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Philippe Marie Director of R&D - Global Offer

24 24 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering Role in Relay Competency Center Engineering Product Manager Power plug-in Relays Contact Information 847-441-2542 Ruben.Colmenares@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Ruben Colmenares Engineering Product Manager

25 25 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering Role in Relay Competency Center Engineering Product Manager International Product Management Contact Information 847-441-2535 Dipin.Jain@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Dipin Jain Engineering Product Manager

26 26 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Engineering Role in Relay Competency Center Engineering Product Manager Sockets and Accessories Contact Information 847-441-2531 Gil.Restrepo@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Gil Restrepo Engineering Product Manager

27 27 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Support Services Role in Relay Competency Center Customer Service Manager Call escalation support Product Application Specialist Support Contact Information 847-999-2770 Peter.Hess@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Peter Hess Customer Service Manager

28 28 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Major Areas of Responsibility Support services Role in Relay Competency Center Customer Service Representative Call Escalation Support Contact Information 847-999-2727 Richard.Smith@us.schneider-electric.com 191 Waukegan Road Northfield, IL 60093 PHOTO Richard Smith Customer Service Representative

29 29 Home Page Last Page Next Page Relay Competency Center For Internal Use Only Functions: Definition of value by brand & features Positioning strategy Engineering design Market research Manufacturing Product Quality Application support to CIC Product support to CIC Marketing collateral through SECC Role: Relay product specialist Relay application specialist Distributor training Customer visits Related Contacts: OEM Sales CIC (Customer Information Center) SECC (Sales Engineer Contact Center) Relay PAS (Product Application Specialists) INTERNAL SUPPORTEXTERNAL SUPPORT Role: Relay application specialist Relay level 2 technical support Relay product management & marketing Functions: Sales support to Field Sales and Distributors Application support to customers Relay Product support group Related Contacts: CIC (Customer Information Center) SECC (Sales Engineer Contact Center)

30 30 Home Page Last Page Next Page Relay Competency Center For Internal Use Only PRODUCT APPLICATION SPECIALISTS To engage the PAS, see map or call the RCC at 1-847-999-2750map Role: Product Application Specialists (PAS) Functions: See Org Charts for Contacts See Org Charts for Contacts Customer visits Customer conversions to Schneider solutions Distributor Training Industry application assistance on A&C focus segments Contacts: Robert Carson Richard Hull Ronny James Ken Melton Kim Rogalin

31 31 Home Page Last Page Next Page Relay Competency Center For Internal Use Only CUSTOMER INFORMATION CENTER (CIC) & SALES ENGINEER CONTACT CENTER (SECC) Role: Service Representatives Related Contacts: Product Support Groups Supply Chain Management Sales Operations Field Offices Accounts Receivable Channel Accounts / End Users Sales Engineers Contact Center 1-888-773-7322 Customer Information Center 1-888-778-2733 Product Support Group 1-888-SquareD Functions: See Org Charts for Contacts See Org Charts for Contacts Commercial: Order Entry, Order Inquiry, Price, Availability, Tracking Claims: Returns, Shipping discrepancy, Price adjustment, Debits, Deductions, Statement clean ups Rebates: CPA, Powerbuilder, SPE SPD Central: Inputs all Profile / CPA Special Price Agreements into Q2C Specialty Services : handles transactions related to Strategic Accounts, Direct OEM, Government Services SPE Project Management (small project management) Technical Product Support: questions related to Schneider product offering Electronic Linkage: Provides support and direction for EDI and My Schneider Electric Sales Engineer Contact Center: provides support for all Sales Functions - See Org Charts for Contacts International: Supports the 60 Schneider Affiliate Countries for NEMA products Canada CIC: Provides Commercial, Claims and Technical Support for Canadian activity Literature: catalogs, handouts, manuals, drawings (via Banta, email) Product Samples: for internal customers only (sample order process) Cross references, obsolete product info. Info from/to customer, virtual meeting, plant visits, OEM Technology and Solutions Center (TASC) and A&C Industrial Solutions Center engagement, etc.

32 32 Home Page Last Page Next Page Relay Competency Center For Internal Use Only FIELD SALES ENGINEER PRODUCT SUPPORT FOR RELAYS Field Sales Engineer (FSE) Contact LITERATURE: catalogs, handouts, manuals, drawings (via Banta, e-mail) PRODUCT SAMPLES: for internal customers only (sample order process) RESEARCH: cross-references, obsolete product info. ORGANIZE: info from/to customer, virtual meeting, plan visit, etc. ARRANGE: OEM Technology and Solution Center (TASC) and A&C Industrial Solution Center involvement SECC Sales Engineer Contact Center 888-SQD-SECC PRODUCT SUPPORT: technical product support FSE (Primary Contact Option) CIC Customer Information Center 888.SQUARED Logistics, Order based expedites and inquiries FSE (Secondary Option if needed) RCC Relay Competency Center Support Escalation

33 33 Home Page Last Page Next Page Relay Competency Center For Internal Use Only PRODUCT APPLICATION SPECIALIST TERRITORY COVERAGE

34 34 Home Page Last Page Next Page Relay Competency Center For Internal Use Only OEM SALES Gregg Morasca Vice President OEM Sales 615-584-3529 Sandi Lakin Executive Secretary 847-925-3896 Dave Tracy Southeast RSM 954-331-2112 Richard Odle Central RSM 918-384-1025 Jeff Shewman Northeast RSM 610-892-1683 Dave Henrichs Midwest RSM 414-247-6210 Keith Munson West RSM 303-408-0241 Matt Douglas North Central RSM 847-925-3950 Dave Henrichs Manager Business Development 414-247-6210 Charles Forsgard Director Strategic OEM Accounts 919-217-6337

35 35 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTHEAST Jeff Shewman Northeast RSM 610-892-1683 Gregory Quinkert 973-885-1977 David Mortimer 610-231-8950 Kevin Piper 301-393-3303 Nicholas Ricci 412-733-2100 Charles Beard 410-847-1307 Pat Hilgar 610-355-5713 Walter Koetter 804-402-6172 Mike Driscoll 973-658-2922 Robert ODonnell Manager 781-232-1304 Delaware is handled by Richard Hull Robert Carson PAS – Northeast Region 484-753-4855 Richard Hull PAS – Mid-Atlantic Region 865-475-9386

36 36 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTHEAST Robert ODonnell 781-232-1304 Juan Penaloza 315-560-9967 Robert Day 781-232-1305 Peter Duarte 781-232-1422 Robert Gallant 860-258-5707 Scott Preston 781-571-9742 Gary Shevlin 585-214-0205 Robert Carson PAS – Northeast Region 484-753-4855

37 37 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES SOUTHEAST David Tracy Southeast RSM 954-331-2112 Robert Cietek 615-844-8794 John Yates 770-792-4880 Roger Manus 704-571-6025 Geisy Penton 407-389-2323 Albert Fancher 770-792-4837 Thomas Lorenz 864-288-6384 Ty Pruitt 770-792-4835 Michael Johnson 813-342-6130 Patricia Doering 904-348-3150 Randall Loman 704-571-6023 Valerie Tur 813-342-6138 Jon Cieslewicz 919-217-6743 Richard Hull PAS – Mid-Atlantic Region 865-475-9386 Ken Melton PAS – Southeast Region 770-795-1321

38 38 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES CENTRAL Kenneth Clark 972-471-6164 Timothy Hines 205-408-7109 Brian Bennett 972-471-6172 Jonathan Johnson 713-570-2107 Andrew Korthames 918-749-6694 Thomas Worley 918-384-1019 John Werts 918-625-1170 Rebecca Burgess 205-408-7114 Mitch Breaux 972-471-6143 Bryan Buhler 504-837-9022 Memphis is handled by Richard Hull Ronny James PAS – South Central 601-991-2019 Ken Melton PAS – Southeast Region 770-795-1321 Richard Odle Central RSM 918-384-1025

39 39 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTH CENTRAL Matt Douglas North Central RSM 847-925-3950 Brian Clark 616-656-6742 Andrew Vavere 616-656-6738 Eric Hopkins 317-202-6319 Mark Prestemon 847-925-7773 Ruby Gill 847-925-3915 Bill Cummings 847-736-7074 Joe Middendorf 513-605-8031 Anthony Di Stefano 847-925-3962 Ralph Baughn Manager 248-457-4157 John Nin Manager 440-725-3397 Kim Rogalin PAS – Midwest Region 312-296-3418

40 40 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES NORTH CENTRAL Ralph Baughn 248-457-4157 James LaRosa 248-457-4165 James Aras 248-457-4166 Greg Doozan 248-457-4149 Angela Farina 248-457-4131 Kim Rogalin PAS – Midwest Region 312-296-3418

41 41 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support John Nin 440-746-3164 Craig Witker 937-514-7294 Ralph Gordyan 440-746-3152 Joseph Middendorf 513-605-8031 Keith Welch 614-818-7522 OEM SALES NORTH CENTRAL Kim Rogalin PAS – Midwest Region 312-296-3418 Ryan Sancraint 419-842-2148

42 42 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support OEM SALES MIDWEST Open Midwest RSM XXX Eric Hanson 763-543-5500 Steven Breen 763-543-5500 Steven Le Duc 920-494-3313 Douglas Marbach 414-247-6213 James Voss 763-543-5506 Jason Hensel 414-247-6214 Jake Dreske 414-687-6100 Russell Yost 414-247-6212 Michael Buelt Manager 314-957-0203 Diane Morando Manager 763-543-5505 Kim Rogalin PAS – Midwest Region 312-296-3418

43 43 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support Michael Buelt 314-957-0203 Bruce Nixon 913-307-5862 Mike Kraft 515-280-1731 Terry Kruid 402-330-3753 Michael Plummer 314-957-0226 Richard Moffet 913-307-5875 Ronny James PAS – South Central 601-991-2019 OEM SALES MIDWEST Kim Rogalin PAS – Midwest Region 312-296-3418

44 44 Home Page Last Page Next Page Relay Competency Center For Internal Use Only RCC Field Support Keith Munson West 303-408-0241 David Hausbeck 303-393-5823 Alex Beltran 925-730-3155 Michael Godinez 909-612-5400 Michael Grinter 303-324-3056 Steven Studebaker 510-816-0489 Steven Smith 909-612-5451 Brian Gold 310-775-0055 Chris Heberlein 206-650-5116 OEM SALES WEST Open PAS – West Region (handled by Peter Hess)

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