2 Welcome to Chegg!We are excited to welcome you as a candidate for our Expert Answering network! Being an Expert Answerer is a great privilege, and you are responsible for working directly with our student users. Students post questions every single day on Chegg Q&A. You can help them by providing solutions with clear explanations and step-by-step processes. Our team is committed to providing the best quality solutions to our students with your help as a subject matter expert. Our In House team keeps an eye on the quality of your answers, ensuring that students receive the best answers possible. This deck will give you instructions on how to answer on our Q&A boards. Please contact your territory management team if you have any questions. -The Chegg Team
4 Chegg Study Honor CodeChegg Expert Q&A helps students with their toughest questions while maintaining the highest standards in academic work. In doing so, Experts will not participate in academic dishonesty. As Experts, please adhere to our Honor Code and notify your management team if you have any further questions.Students may break our Honor Code by posting exam or quiz material. When this occurs, please do not answer the question and skip the question as “Abusive/Spam”- “Other”Do Not Answer Questions with terms like “Final Exam”, “Examinations Institute”, “Div Ched”, “ACS” etc. – Skip with Abusive/Spam reason. Chegg reserves the right to not pay EAs for questions answered with terms like “Final Exam”, “Examinations Institute”, “Div Ched”, “ACS” (and other similar terms that denote a question is from a test or examination—those terms are not exhaustive). Chegg also reserves the right to revoke your Expert Answering privileges should you answer any questions that break our Honor Code.
5 Chegg Study Honor Code – More Examples Do Not Answer Questions with terms “ACS Exams” – Skip with “Abusive/Spam” Reason
6 Chegg Study Honor Code – More Examples Do Not Answer Such Questions – Skip with “Abusive/Spam” Reason
7 Chegg Study Honor Code – More Examples Do Not Answer Questions with terms “Examinations Institute”, “Div Ched”, “ACS” – Skip with “Abusive/Spam” Reason
9 Basic RulesRead questions carefully to understand what the asker wantsWhen skipping a question, follow our protocols very carefullyBe thorough- clearly explain each step of the solution in a well-organized mannerHighlight key points, important steps, and common points of confusion wherever possibleUse new lines and spacing whenever possible to improve structure and readability of an answerThe Enter key and Spacebar are your friends!Use diagrams, tables, charts, and graphs to illustrate solutionsCOPYING answers (fully or partially) from other sources is ABSOLUTELY NOT ALLOWED
10 Homepage: http://www. chegg Homepage: Login: your Expert Answerer login credentialsUseful reminders!Our team keeps a close eye on skipped questions- especially the Abusive/Spam and Different Subject reasons.Your stats are broken down by day, week, and month. They reset at the beginning of each monthNote: you will see a message about your Trial Period. Please use this to get accustomed to the Chegg Q&A ecosystem.Feel free to reach out to your coordinators in case of queries.Your answers will be reviewed very frequently during the Trial Period. Use the feedback to adjust your Answering Quality accordingly.This message will disappear once our internal review team approves consistent good quality in your work.
11 There are 2 answering methods: Typed with proper formattingYour answering page features a built in editor and math type toolWork done in word processors or math tools can be copy/pasted into your editorScreenshots of work in other tools, spreadsheets, and software are finePlease make sure to take screenshots of anything external to preserve formattingHandwritten**This option is ONLY allowed for those with neat, legible handwritingAnswers must be printed- no cursive- on blank white paperImages must be clear, focused, and rotated properly in the answer to read left to rightAnswers must be uploaded as an image in your editorIssues with handwritten answers may put your expert privileges at riskTyped and handwrittenWhen you draw diagrams by hand, you may type the answer and upload a hand-drawn diagram
12 Example of a good typed answer Typed answers are always preferredWith our built in Equation Editor or external math type tools, it’s even easier to type out different types of symbolsStudents provide great feedback on clearly typed out answers!
13 Example of a good handwritten answer Handwritten answers are useful for situations where:You need to draw and label diagramsCreate graphsUse many equationsCombine equations and diagramsMake notationsHowever- please keep in mind that neat, legible handwriting and good image quality is key*Students will report issues with poor handwriting or image quality
14 Possible actions: deciding and answering pages Review the question carefully- decide to skip or answer the question on your screenYou have 10 minutes to decide to:Answer – you will be directed to the answering page and given 120 minutes to submit a solution. If you exceed this time limit, your question will automatically go to a different expert.Skip & Get next question – select the most applicable reason.Exit – clicking on this button exits Chegg Q&A. You can come back again by usingYou have 120 minutes to submit your answerThe countdown at the top of the page shows you how much time remainsOnce your answer is submitted, you will be shown the next available question in your area of expertiseIf you realize that you are unable to answer, you may elect to skip on this page
15 Skipping questionsIf you decide to skip any question, you must select a reason:Question is in a different subject- PLEASE be careful moving questionsImportant note: Communications is not an Electrical Engineering subjectMore information needed- you must specify what is missing with detailAbusive/Spam- if there is spam, solicitation, or other abuseDo not have the subject knowledge to answerImportant note: our team monitors skip reasons and will penalize you if we find misuse. Because skipping questions delays answering and can change question routing, we take these actions seriously.
16 Our text editor Uploading images For symbols, equations, and formulas, the Equation Editor is built into the Answer windowTo access this tool, click on the fx button on the left of the Bold button in the toolbarYou may also use other math type tools to generate images that you can upload as a screenshot into your solutionUploading imagesStep 1 - Click the image icon. It will open a pop-up window.Step 2- Click the ‘Upload’ tab in the pop-upStep 3- Choose your fileONLY jpeg, jpg, png, bmp, gif files are acceptedFile size should not exceed 2 MB per fileStep 4- Send it to the Server--to upload multiple images, repeat steps 2-4Step 5- After you have finished uploading your image(s), click OK to complete the image upload
17 Important tips for answers with images Focused image – stabilize and then clickONLY the answer – no notepad pages, margins, background itemsZoom in or crop if necessaryVERTICAL orientation – rotate and save before uploadingClear printed handwritingProper brightness – ensure sufficient lighting before you clickAvoid flash spotsTop view onlySingle sided only – do not write on both sides of the paperOne image per page – upload multiple images for multiple pages
18 Examples of major image uploading errors Unnecessary blank spaceUnprofessional backgrounds/surroundingsBad handwritingUnfocused/blurry photosImportant: issues with images will result in mandated typed answers or immediate removal of your answering privileges
20 PlagiarismPlagiarism is the act of copying someone else’s work and representing it as your own in any wayChegg follows a zero tolerance policy against plagiarismDO:Write your content/answer in your own languageExplain your answers step by stepSupport your answers with explanations and examplesABSOLUTELY DON’T:Don’t copy/paste, screenshot, or take photos of any work that isn’t yoursDon’t use any search engineDon’t post links to external sourcesDon’t use any images, graphs, charts, diagrams that are not yoursDon’t make any attempts to pass off work as your own by altering slightly
21 Commenting Post Answer Submission Some times students comment on your answers for further clarification. You can provide short clarifications in form of comments to bring more clarity to the student.DO’s:Keep comments short and to the point, addressing the concern.Maintain decorum and be respectful to the student, even if you don’t agree with the comment.STRICT DON’Ts:DO NOT share personal details. If a student asks for your personal details; you must share such instances with your coordinator.DO NOT post irrelevant comments. This can lead to revocation of your answering rights.Arguing / conversations via series of comments is a STRICT NO. Reach out to your coordinator with details to address any concerns.DO NOT blame or bad mouth a student. If you have any concern regarding ratings / comments / etc.; reach out to your coordinator with details.
22 Actions to strictly avoid Do not submit an incomplete answerNo guessing- if you are unsure, SKIP the questionDon’t forget to explain! Don’t post just a single value or letterDo not use slang, abbreviations, or shortened wordsAbsolutely never post comments, suggestions, or questions in place of an answerDon’t forget any diagrams/images needed for your answerPersonal and company details are prohibitedDo not respond to student requests for personal information or help outside of CheggDo not post any answer on an invalid question***If you are found to be abusing your expert answering privileges for any reason, we reserve the right to deactivate/close your account immediately and closely review all of your work for payment validation.
23 Reasons for immediate account deactivation PlagiarismSaving questions using a placeholderYou may not save your place and come back laterPlaceholders are not allowed, even if you return to finish or fix your answerWhy? Students think the post is spam! We will receive abuse reports and we will deactivate your accountPosting a third party URL in place of an answer- this is YOUR workPosting a comment instead of an answer- SKIP the question
24 Important reminders You will be paid for every legitimate answer Our review team will be monitoring the answers to ensure that they are accurate, correct, and well-explainedWe are here to help students learn and not just know the answers!Questions can be skipped for:Questions in the wrong subjectMore information neededAbusive/spamDo not have subject knowledge to answerUnnecessary skipping is an abuse of your privileges! Our team is keeping a close eye on this, so please be careful and do not get revoked!Keep the things to avoid always in mindEnsure images are uploaded properly
26 Multiple choice Students often post multiple choice questions Multiple choice questions deserve full explanationsOur purpose is to help students learn how to solve problems – please show all work and the steps/explanation to get to your final answer!QuestionAnswer
27 Questions with multiple sub-parts Minimum protocol:At least the first 4 parts must be answeredExample question:Mandatory: a, b, c, dSuggested: e, f*UNLESS the student asks for a specific sub-part to be answeredMANDATORYSUGGESTED***Note that this is only the minimum requirement. We strongly encourage you to solve all the parts asked for within reason, which results in the most helpful answer possible- and good student feedback!
28 Multiple questions posted at once Sometimes, multiple questions are posted at onceMandatory: first full questionUNLESS a student asks for a specific question to be answeredE.g. “answer question #3” or “answer the second question”Please pay attention to the requests and answer appropriatelySuggested: all questions within reasonMANDATORYSUGGESTED
29 Other types of questions Case studiesIf the full case is provided, free to answer!If it is missing, provided by name, or linked to an external source, SKIP ITYou should SKIP such questions for ‘More information needed’Comment: ‘Case study must be provided for answering.’External linksIf a student posts a question from an external site, SKIP ITYou should SKIP such questions for ‘Abusive/Spam- Other’Comment: ‘Question is linked to external site.’
30 Examples of excellence Great work by our Experts!
31 Step-by-Step solutions are a must Students rely on us to receive accurate solutions AND to understand how to arrive at the solutions.As an Expert, it is absolutely crucial that you explain to students how you have arrived at your conclusionsNot helpful.Helpful!
32 Example of a great step-by-step solution Points to note:Introduced properlyAll variables stated, when applicableAll equations clearly shownEvery single step clearly separatedCalculations done & shown thoroughlyFinal answer well highlighted