2. This demonstration will be taking you through the new look ‘Fees’ tab in SMT

3. To get to the ‘Fees’ tab we need to go to Clients and Prospects

5. First select a client that you want to view the ‘Fees’ page for.

6. Then use the ‘Add/Edit Mortgage’ button to navigate to the Mortgage Details tab

8. From the ‘Mortgage Details’ tab, go to the ‘Fees’ tab. This is located here.

10. Now we will be looking in the Fee Categories by clicking the ‘Fee Category’ button

12. This page shows the various Fee Categories that are currently being used, what the heading will be in a report and what database list the fee category relates to.

13. To add a new category that is not included as default when SMT is installed, you need to click the button – ‘Add Category’

14. Clicking the ‘Add Category’ button will bring up this screen. As an example ‘Travel Insurance’ has been added. This category with use the database for ‘Companies’

15. To add a new product to a fee category, you need to click add

16. Clicking add will bring up this box. The name of the product needs to be entered into here. As an example European cover has been entered. Click ok to save the new product

17. To finish editing the fee category details, click ok to save

18. Travel insurance is now shown in the Fee categories

19. To delete a fee category you first need to ensure that no fees are linked to a particular category. A category cannot be deleted when fees have been allocated to that category. If you click this button a box will appear asking which category you want to delete.

20. Now you need to choose which category you want to delete from the list

21. Now you need to click the delete button to delete the fee category

22. If the category you are trying to delete is being used, you will get this message telling you it is being used and it cannot be deleted

23. When you have removed the category successfully it will be removed from the list and will not be available to select when you add a fee to a client

24. For the purposes of this tutorial I have added Travel Insurance back into the list so you can see how to create a new fee using this

25. To close this page, and return to the fees tab, click close

27. To add a new fee to this client mortgage process, you need to click the ‘Add Fee’ button

28. Some fields use dropdown boxes because they have set options. If you want to choose a category that is not part of the list, you need to use the ‘Fee Category’ form

29. When a category is selected, additional information regarding this sale can be recorded and viewed in one of the reports available.

30. When a fee has been received and entered in this field, a ‘Date Paid’ must be entered as you will know this information from receiving the payment.

31. If the date field is not populated and you click ok, you will get a popup message like this one informing you that the field needs to be filled

32. The rule is the same if ‘Date Paid’ is populated, but the fee received is not yet entered.

33. If the amount received is not populated and you click ok, you will get a popup message like this one informing you that the field needs to be filled

34. Once all the data has been entered, click ok to continue

35. The ‘Travel Insurance’ fee has now appeared in the list of fees. You may notice that this is the only category coloured. This is because I entered a field in the policy holder box.

36. To edit the category, you need to click the edit fee button

37. Or you can double click on any of the boxes along the row

38. This brings up the same box as the ‘Add Fee’ button does and all of the fields can be edited. Click ok to save changes or cancel to discard them. The ‘policy holder’ box is the field that applies colour to the category. There are different colours for main, secondary and joint policy holders.

39. The key to the colours is shown here. I have edited each category to show the colours and how it would look when you have entered all fields.

40. To select a category, you need to click anywhere along the row of the category

41. Then to delete a record, you need to have it selected, then click the ‘Delete Fee’ button shown below

42. You will then be asked if you want to delete the fee, if you select yes the fee will be immediately removed

43. For purposes of this tutorial I have kept travel insurance in the list

45. To view the ‘Fee Report’ for a single client, you need to click the ‘Fee Report’ button

46. This can be done with any category selected as it will populate a list of every fee, not just the selected one.

47. This generates a report showing all the information inputted into the previous screen. It also shows the advisor and the client(s) details

48. To close the report, click the grey cross. This will take you back to the fees tab

49. To view or add notes about any of the fees, you first need to click the ‘Show Notes’ button.

50. This is where notes can be written and stored.

51. To exit this and return to the page showing the fees, click the ‘Hide Notes’ button

52. There are some new ‘Fees’ reports available to view or print. Return to the Main Menu

53. Navigate to the ‘Reports’ menu

54. To view an example of one of the new reports, you need to select ‘Clients – All’

55. ‘All Advisors’ also needs to be selected to view these reports

56. A date range now needs to be selected for the report to be generated

57. One of the new reports regarding the new fees tab is the ‘Client Plan List’, shown below

58. Reports can now be renamed by going to ‘Report Config’

59. To preview the report you need to click this button

60. The report shows the unfiltered results of clients fees. This is page 21/23

61. To close the report, click the grey cross

62. You can also filter a report by selecting one advisor instead of all. This is done by selecting an advisor from the dropdown box

63. Again click preview to view the report

64. This shows that the report is being filtered to David Foggerty’s clients only

65. This report has 11 pages

66. To close the report, click the grey cross

67. To return to the main menu click this button

68. Thank you for watching the tutorial, we hope this has helped you