1. MB2-714 Microsoft Dynamics CRM 2016 Customer Service

2. Video Contents Exam details How to prepare for this exam
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3. Exam Details: Exam Codes MB2-714 Published: January 22, 2016
Audiences:
Information workers
Languages:
English, Chinese (Simplified), French, German, Japanese, Spanish
Technology:
Microsoft Dynamics CRM
Credit toward certification:
Specialist

4. How to prepare? 1. Master the exam topics:
Manage cases and the knowledge base (25-30%)
Manage queues, entitlements, and service level agreements (SLAs) (25-30%)
Manage service scheduling, interactive service hub, and the unified help desk (20-25%)
Work with FieldOne and surveys and perform service management analysis (20-25%)

5. How to Prepare?
2. Self-paced training, from the community and books.
3. Studying Testpassport Microsoft MB2-714 exam questions—100% pass!

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