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© Fraunhofer IAO, IAT University of Stuttgart Workshop Creative Academic Work Environment Green Urbanism at Albano – Building a world class university.

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Presentation on theme: "© Fraunhofer IAO, IAT University of Stuttgart Workshop Creative Academic Work Environment Green Urbanism at Albano – Building a world class university."— Presentation transcript:

1 © Fraunhofer IAO, IAT University of Stuttgart Workshop Creative Academic Work Environment Green Urbanism at Albano – Building a world class university campus Work Environments for innovation and performance Stefan Rief Head of CC Workspace Innovation Fraunhofer IAO Stuttgart, Germany

2 © Fraunhofer IAO, IAT University of Stuttgart Agenda Work Environments for Innovation and Performance Who we are - Fraunhofer IAO Communication as a Source of Innovation and Creativity Improving Office Performance Improving Spontaneous Communication – the BMW Leipzig Plant Conclusions and Outlook

3 © Fraunhofer IAO, IAT University of Stuttgart Core Competencies – Fraunhofer IAO Our Research and Consulting Competencies. Technology Management Organisational Development Human Factors Human Resources Management Information Technology Strategy Development Future Scenarios Technology Radar Digital Production IT Management Service Engineering Knowledge Management Product Design Usability Engineering Health Care Change Management Learning Environments HR Development Virtual Reality Virtual Engineering IT-Strategies Rapid Product Development Evaluation of New Technologies Research and Development Roadmaps Research and Development Management Business Process Management Innovation Management Production Management Workspace Innovation Performance Management Age-based Living Environment Demographic Trends Innovative Ways of Working Working Time and Remuneration Models Software Engineering and Management Document and Workflow Management Mobile Software Applications

4 © Fraunhofer IAO, IAT University of Stuttgart Analysis of User Requirements and Work Processes for Individuals, Groups and Organisations Monitoring and Analysis of Technological Developments and Innovations Research in and Development of Innovative, Performance-oriented Work Environments for... Identification of Optimisation Potentials Health&CareHotelling Office Work EducationLabs Future Competence Center Workspace Innovation Fokussing on the Improvemet of Work Environments.

5 © Fraunhofer IAO, IAT University of Stuttgart Agenda Work Environments for Innovation and Performance Who we are - Fraunhofer IAO Communication as a Source of Innovation and Creativity Improving Office Performance Improving Spontaneous Communication – the BMW Leipzig Plant Conclusions and Outlook

6 © Fraunhofer IAO, IAT University of Stuttgart Source: Füglistaller in KMU-Magazin Nr.7/2005 Where Ideas Occur The Role of the Office for Generating New Ideas. Only 25 percent of Individuals Ideas´ Occur within the Physical Office Environment Generating Innovative Ideas is One of the Elementary Tasks of the Knowledge Society Offices for the Knowledge Society have to Become a Source of Inspiration and Creativity

7 © Fraunhofer IAO, IAT University of Stuttgart Co-Location on the Level of Teams and Divisions Use of Networks with External Partners Customised Training Strategies Cooperative Decision Making Cross-functional Teamwork Communication crossing all Hierachical Levels Percentage in Successful Organisations Percentage in Less Successful Organisations Source: McKinsey-Studie, 2001 Incentive Programs in Line with the Product Development-Process Incentive Programs for Process Improvement Knowledge and Innovation Management Sucessful Organisations Improve Exchange and Communication of their Staff.

8 © Fraunhofer IAO, IAT University of Stuttgart Team / Group Organisation Society / Market Individual Cognitive Abilities Motivation Personality Traits Management Concepts Leadership Behaviour Concepts for Problem Solving Organisational culture Innovation Dynamics Customer requirements Use of methods and tools Project related Knowhow Corporate Knowledge Labour Organisation General/Sourrounding Conditions personal creativity joint creativity Mission / Vision Dimensions of Creativity Innovation as an Outcome of Personal and Joint Creativity – the Organisation Establishes the Framework Knowhow

9 © Fraunhofer IAO, IAT University of Stuttgart Agenda Work Environments for innovation and performance Who we are - Fraunhofer IAO Communication as a Source of Innovation and Creativity Improving Office Performance Improving Spontaneous Communication – the BMW Leipzig Plant Conclusions and Outlook

10 © Fraunhofer IAO, IAT University of Stuttgart Adjusted Influence Regression Analysis to Office-Performance-Index strong Influence no Influence Unnecessary Difficulties (A11) Work Motivation (A16) Work-Life-Balance (A17) Access to Information (B1) Acknowledgement of work performance (C4) General Feeling of Being Informed (B2) Team-Spirit (C3) Total Distractions (D4) Positive correlation Negative correlation User Survey OFFICE Performance, n: 980 Core Factors for Office Performance Results of an Empirical Study

11 © Fraunhofer IAO, IAT University of Stuttgart 0,4 0,2 - 0,2 - 0,4 - 0,3 - 0,1 0,1 0,3 Double Cell Office Double Kombi-Office Multi-Person Cell Office Group Office Open Space Kombi Office Single Cell Office Multi-Space Motivation Median MW = 5,31 0 Office-Performance-Index Median MW Iperfges = 4,45 - 0,25 - 0,32 - 0,09 + 0,02 + 0,03 + 0,10 + 0,11 + 0,13 User Survey OFFICE Performance, n: 980 Corelation between Office Concept, Motivation and Performance

12 © Fraunhofer IAO, IAT University of Stuttgart Highly Significant and Positive relation between Office- Design and Office- Performance High Quality of Office Design as Framework for More Performance in the Office Environment Important Design-factors: support of communication and cooperation Adapted office concept [n = 4.490] Office-Performance- Index Very low level of perfomance High level of Performance Office-Design-Index Very poor Quality High Quality % 75% 50% 25% 0% max = 36% Source: Office-Excellence-Check, Fraunhofer IAO, 2009) The Influence of »Office Design« on Office Performance

13 © Fraunhofer IAO, IAT University of Stuttgart Remarkable improvement of both indices. More than average improvement of the Office Performance. Value is higher than the reference-line would suggest.. Remarkable improvement of both indices. More than average improvement of the Office Performance. Value is higher than the reference-line would suggest Office-Performance- Index Office-Design- Index % 75% 50% 25% 0% 100%75%50%25%0% Reference line + 6,8% + 11,6% 65,8% 59,0% Example Pre-Analysis 57,0% 68,6% Example Post-Analysis Very low Very good example Very low Very good Example: Improvement of Office Performance by Re-Designing the Work Environment

14 © Fraunhofer IAO, IAT University of Stuttgart Agenda Work Environments for innovation and performance Improving Spontaneous Communication – the BMW Leipzig Plant

15 © Fraunhofer IAO, IAT University of Stuttgart Linking all Technologies (Bodyshop, Paintshop, Assembly) Adaptability to the Needs of a Constantly Changing Organisation Communication Center for Internal und External Communication Integration of Different Functions and Levels of Hierarchy - Facilitation of Information and Knowledge Exchange - Facilitation of Horizontal communication - Facilitation of Vertical communication Strategic Targets for the Central Building Improving Spontaneous Face-to-Face Communication

16 © Fraunhofer IAO, IAT University of Stuttgart Perspektive Intensity of communication maximum intense >250 2/5 4/5 3/7 3/6 7/K 5/7 5/6 6/K 3/5 1/3 2/4 4/7 2/63/4 1/2 1/ /5 6/7 2/7 4/6 2/3 1/6 1/7 Relations above the diagonal are forming the spatial layout of workgroups Relations beneath the diagonal could be strengthened by spatial collocation Communication Porfolio (Central Building) Basics for the Future Layout. PAX

17 © Fraunhofer IAO, IAT University of Stuttgart K = Kommunikation TL / Rohbau Oberfläche 1 = Logistik 2 = Rohbau 3 = Oberfläche 4 = Montage 5 = Qualität 6 = Personal 7 = Controlling, FM Accelaration of information flow Reduction of formal meetings by 25 percent A Communication Fostering Layout Reduction of Formal Meetings and Acceleration of the Information Flow

18 © Fraunhofer IAO, IAT University of Stuttgart The Central Building Impressions of the Working Environment

19 © Fraunhofer IAO, IAT University of Stuttgart Agenda Work Environments for Innovation and Performance Who we are - Fraunhofer IAO Communication as a Source of Innovation and Creativity Improving Office Performance Improving Spontaneous Communication – the BMW Leipzig Plant Conclusions and Outlook

20 © Fraunhofer IAO, IAT University of Stuttgart Summary and Conclusion Work Environments for Innovation and Performance Face-to-Face Communication is Essential for Performance and Innovation – Especially in a Virtualized Work Organisation Increasing Mobility Decreases Probability of Encounterns and Face-to-Face Communication within the Organisation. Future Work Environements have to Support and Facilitate all Forms of Face-to-Face Communication.

21 © Fraunhofer IAO, IAT University of Stuttgart Workspace Innovation Virtual Environments Building Innovation Green Building (DGNB) Highest Level Certificate Virtual Engineering and Virtual Reality- Technologies Sustainable Work and Office Concepts (e.g. Real- Time-Feedback) FUCON ® Future Construction & Building Innovation Outlook: Next Generation Research Environemt Center for Virtual Engineering – a Live-in Laboratory for Knowledge Work Opening 2011

22 © Fraunhofer IAO, IAT University of Stuttgart Thanks for listening! Do you have any questions?

23 © Fraunhofer IAO, IAT University of Stuttgart Back-Up

24 © Fraunhofer IAO, IAT University of Stuttgart »Office-Performance-Index« [iperf] = [Aw + Ax + Ay + Az] / 4 Quality of Process Being able to individually adjust and adapt processes Quality of Result Being able to perform with results of high quality Effectiveness Being able to use ideal procedures Very Low Office-Performance Very High Office-Performance iperf = 4.45 Efficiency Being able to perform with appropriate effort The Office Performance Index To Waht Extent Can You Perform Your Professional Tasks Regaring the Following Apsects

25 © Fraunhofer IAO, IAT University of Stuttgart Study at University of British Columbia, Vancouver (2008) Study with Screen Colour in Regard to Cognitive Task Solutions Red Enhances Performace on Detail-oriented Task (Memorizing), where as Blueta Enhances Performance on Creative Task (Studies 2 and 3, n=208 and 118) Ravi Mehta, Rui (Juliet) Zhu (2009. Blue or Red? Exploring the Effect of Color on Cognitive Task Performances. Scienceexpress, 2009 Example: Impact fo Design Factors – Colour and Creativity

26 © Fraunhofer IAO, IAT University of Stuttgart Spatial Design Development Process Task Creative Solution Individual Abilities Creativity Management Leadership Inspiration Motivation Influence of Spatial Design on Creativity Potenzials

27 © Fraunhofer IAO, IAT University of Stuttgart Light Lighting Colours Entspannung Aktivierung Processes of Creativity Acoustic s Proportions Indoor Temp- erature Orien- tation View Relations Smell Integration of Techno- logies Intrinsic Values Spatial Sequence s Rituals Materiality Security Corporate Design Abwechslung Individualität Shapes Design Factors for Creativity-Fostering Environments

28 © Fraunhofer IAO, IAT University of Stuttgart 0,4 0,3 0,2 0,1 -0,1 -0,2 -0,3 Typ A: Dedicated office space Typ B: Multi spatial work environment Typ C: High level of mobility and spatial flexibility 0 Median = 5,31 - 0,31 + 0,07 + 0,35 Work Motivation + 0,14 - 0,01 - 0,09 Office-Performance-Index Median = 4,45 Work Style in Relation to Motivation and Performance User Survey OFFICE Performance, n: 980

29 © Fraunhofer IAO, IAT University of Stuttgart Aspects of the Office Design Index and actual benchmark Index Office-Design excellent Very poor Index design Index office layout Index infrastructure Index concentration Index lighting Index ergonomics Index quality of encounters Index quality of meeting rooms Index workplace [furniture] Index work & office concept Index climatisation Index recreation Classification Office-Design-Index: Very good (»TOP 25%«)> 74% Median/Reference value (N=4490) 60,2% Need for improvementab 50% Strong need for improvement (»Underdogs; BAD 25%«)unter 50% 0%100%50% 25% 75% Rating Benchmarkwerte aus der Umfrage ergänzen

30 © Fraunhofer IAO, IAT University of Stuttgart Index Office-Performance use of the right ways and means for target achievement coordination of formal and administrative processes quality of work processes within the team effort to carry out your own tasks usage of adequate information and communication technologies equipment Rating Classification Office-Performance-Index: Very good (»TOP 25%«)> 71% Median/actual reference value (n=4.490)60% Need for improvementab 50% Strong need for optimisation (»Underdogs; BAD 25%«)< 50% 0%100%50% Criteria of the Office Performance Index excellent Very poor Benchmarkwerte aus der Umfrage ergänzen

31 © Fraunhofer IAO, IAT University of Stuttgart MIT, Thomas Allen 1984 Probability of [technical] Communication between Co-workers Diminishes with Distance between Workplaces Architecture, Traffice Infrastrucutre, Layout an the Implementation of Communicational Anchors are Means to Increase Communicational Radii. Face-to-Face Communication and Distance

32 © Fraunhofer IAO, IAT University of Stuttgart Communication Fostering Organisational Creativity, Performance and Innovation Communication CreativityPerformance Succesful Innovation Work Environment Technology-based Face-to-Face Planned Formal Spontaneous Informal

33 © Fraunhofer IAO, IAT University of Stuttgart Performance-Check Werkslayout Workstyle-Analysis Office Concept Layout Workshops Controlling Quality Management Workplace typology Furniture Scenarios Standards Change Special typologies Dynamics Communication Mobility Corporate Standards Architecture Culture Planning Steps A Well Prepared Implementation.

34 © Fraunhofer IAO, IAT University of Stuttgart The Central Building Impressions of the Working Environment

35 © Fraunhofer IAO, IAT University of Stuttgart Means out of the Sample Show a Potenzial for Improvements: Office-Performance-Index = 4,64 [ 60,7%-Niveau] Office-Design-Index = 4,61 [ 60,1%-Niveau] Group of the Best [»TOP 25%«, High Performer/High Level of Office Design] above a Limit of 70,8% and respectively 74,1% 100% 75%50%25%0% »mid 50%« Office-Performance- Index Very Low Level Very High Level Office-Design-Index Very Low Quality Very High Quality [n = 4.490] 7 75% 50% 25% 0% Mean = 4,61 60,7% 60,1% TOP 25% 4th Quartile 74,1% LOW 25% (1st Quartile) 48,1% 70,8% 50,0% Mean = 4,64 Source: Kelter, Fraunhofer IAO (2008) [Office-Excellence-Check / INQA Büro] Benchmark (about Participants)

36 © Fraunhofer IAO, IAT University of Stuttgart General Layout of the Plant The Central Building is Linking Communication- and Workflows Central Building as anchor of communcation with 600 Workplaces in an Open and Cascading Space-Continuum with an Open Conveyor System. Paint-ShopBody-Shop Assembly Central Building

37 © Fraunhofer IAO, IAT University of Stuttgart Model by Zaha Hadid Body-Shop Paint-Shop Assembly BMW Group Spatial VariationOpen-Spaces Conveyor system Dimensions x y Challenges for Designing the Work Environment Dimensions, Openness and Variation.


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