HOTEL GUESTROOMS.

HOTEL GUESTROOMS

Introduction The guestroom is the main product of a hotel, as it contributes to more than 50 percent of the total sales, making the profit percentage from room sales very high. The ‘sale’ of a room means leasing the room for occupation for 24 hours at a pre-determined cost. Thus, a room sold on a particular day earns revenue for that day, and then it can be sold again, and again. Rooms are sometimes reffered to as ‘highly perishable commodities’ as rooms not sold for the day lose out on the revenue for that day. In addition to earning revenues, guestrooms also have a role in the image building of the hotel.

Contd. Guests may stay in a hotel for pleasure, convenience, or from necessity. Whatever the reason for the stay, they will always expect a certain standard of service and comfort. It is hence essential for each and every hotel employee to understand the importance of a guestroom for a guest. The housekeeping staff, in particular, have the responsibility of making the guestroom ‘a home away from home’ for the guest.

Importance of the Guestroom to a Guest
The most important consideration is that the staff need to understand and respect the guest’s expectation from the guestroom and the hotel staff. Primarily, a neat room is the basic minimum expectation of any guest, and the staff need to ensure this by laying out fresh linen and presenting a clean room on a daily basis. The room should not only be attractive, but also comfortable and functional. Hotel guests expect a high degree of cleanliness, leading to a hygienic environment to stay in.

Importance of the Guestroom to a Guest (Contd.)
The ‘basic necessities’ in a guestroom are constantly varying. Nowadays these may include Internet and Wi-fi connectivity, channel music, television, temperature control, and so on. Guests also expect that they will not be disturbed often and that the location of the rooms would be such that they have a good view.

Safety is a key factor with regard to guestrooms guests would like the guestroom location to be safe and not accessible to one and all. The doors of a guestroom should have a double locking system operable from inside, along with strict control measures in the hotel with regard to the handling of guestroom keys and master keys. Fire-exit layouts being placed in the rooms is a necessity as well.

Irrespective of its location, a guestroom should also offer easy access to other guest service areas, such as restaurants, gymnasiums, swimming pools, and so on, with clear directions to and from the room or elevator being posted in corridors. The guest would also expect to be able to get in touch with ancillary departments providing other services to guests from the room itself. The various services such as room service, restaurants, housekeeping, valet, and so on, should be clearly indicated with explanation and intercom numbers in the literature on the house rules and in the information kit placed in each guestroom.

LAYOUT OF GUESTROOMS

Sample Layout of a Single Room
Lamp Bath Tub Phone Vanity Unit WC Single Bed Sanibin Coffee Table & chair Entrance to Guestroom Waste paper basket Luggage Rack Writing Table TV Wardrobe Lamp Ashtray

Sample Layout of a Double Room
Lamp Bath Tub Lamp Phone Vanity Unit WC Sanibin Entrance to Guestroom Coffee Table & chairs Waste paper basket Luggage Rack Writing Table TV Wardrobe Lamp Ashtray

Sample Layout of a Twin Room
Lamp Sanibin Phone Vanity Unit Coffee Table & chairs WC Bath Tub Twin Beds Entrance to Guestroom Ashtray Luggage Rack Writing Table Waste paper basket TV Wardrobe Lamp

Sample Layout of a Suite
Cooking Range Dressing Table & Chair Vanity Unit Sink Bath Tub Kitchenette WC Luggage Rack Wardrobe Sanibin TV Phone Double/Queen Bed Refrigerator Writing Table Bar Lamp Coffee Table Waste paper basket Sofa Lamp Chairs

STANDARD CONTENTS OF A GUESTROOM

INTRODUCTION The contents of a guestroom vary depending on the hotel and room categories. A luxury hotel is expected to offer world-class facilities and amenities. On the other hand hand, a budget or economy-class hotel will offer only the basic facilities and amenities for a budget-conscious traveler.

INTRODUCTION (Contd.) The contents of any hotel guestroom can be categorized as: Furniture, Fixtures and fittings, Soft furnishings, Accessories, and Guest supplies.

GUESTROOM FURNITURE Furniture may be defined as the movable articles that make a room suitable for living or working in. The characteristics of good furniture are that in addition to being designed for a specific purpose, it is carefully related to the user’s comfort and complements the interior architecture. In simple words, the furniture must be both functional and attractive. It is important to choose the right type of furniture, keeping in mind the kind of use it has to undergo.

Some guidelines for selecting furniture
Certain points that need to be checked before finalizing the purchase of a piece of furniture are outlined below: Check whether the furniture: Is free from coarse, unfinished edges. Is sturdy and stands firm on the floor. Is free from surplus adhesive. Is reinforced with suitable, well fitted joints. Is well balanced, whether empty or full. Has drawers or sliding doors that move smoothly along the tracks.

Some guidelines for selecting furniture (Contd.)
Has efficient hinges, bolts, latches, locks, and handles. Has smooth, conveniently placed handles. Has furniture glides in case a carpet is in use. Has castor wheels that manoeuvre well and have no sharp edges.

Materials Used for Making Furniture
The materials used for the construction of furniture affects the durability, appearance, and cost of the finished article. These are : Wood Iron & Steel Aluminium Plastic

Wood Historically, the most common material for making furniture is wood, but other materials such as metal and stone were also used. In many hotels, the most valuable pieces of furniture are antiques, dating back years or more. Wooden furniture that dates back to a period before the year 1840 is considered an antique.

Wood (Contd.) Types of wood that are used in furniture making are:-
Solid Wood Plywood Veneers Wicker and cane

Iron and Steel Iron and its alloy steel are now being increasingly used in hotel furniture.

Aluminium The advantage of aluminium furniture is that it is low in cost, lightweight, and does not rust. Aluminium is not used much in making furniture for hotels, however. Where used, it is often coated with plastic.

Plastic Plastic, like aluminium, is cheap and lightweight. It is a low-maintenance material and is now often used for outdoor furniture. These can easily be stacked and stored.

Common Furniture items in Guestrooms
The usual furniture in guestroom include: beds, luggage racks, nightstands, coffee tables, chairs, a writing table, a wardrobe, and (in some rooms) a dresser/drawers.

GUESTROOM FIXTURES AND FITTINGS
Fixtures and fittings are the hardware items present in guestrooms that cannot be moved or are difficult to move since they are fixed in position for example, mirrors, lighting fixtures, and the washbasin and other sanitary fittings.

Types of fixtures & fittings
The main categories of fittings and fixtures found in the guestroom are listed below: Doors, windows, and Locks Telephone Guestroom Safe Minibar Television Radio Air Conditioner Heating Equipment Lighting Fixtures Sanitary Fittings

Doors, windows, and Locks
Guestroom doors are usually made of solid wood and fitted with a cylindrical lock with the provision of double locking. The door handles are usually made of brass. Hinged windows with standard latches are reasonably secure.

Telephone This piece of equipment serves many purpose in guestrooms now. It is not only a means of communication for the guest, but also serves as a room control system. In many properties, guestrooms telephones are linked to the property management system software, allowing GRA’s to inform and update the guestroom status over the phone. The guestroom telephone also gives the guest access to other services of the hotel, such as room service, and permits him to make STD and ISD calls. Usually a telephone extension is provided in the guestroom bathroom too.

Guestroom Safe This fixture has gained popularity in recent times.
Most deluxe hotels now provide safes in the guestrooms for guests to keep their important documents and money in. Guestroom safes may be electronic or manual, or built into wardrobes or nightstands.

Mini-bar This is also a novel fixture found in almost all deluxe guestrooms these days. It is like a mini refrigerator in which mineral water, juices, liquor, soda, and some snacks are stocked.

Television The usual size of television provided in guestrooms is 19 inches, with remote control, though wall-mounted plasma-screen televisions have been introduced at some five-star deluxe properties.

Radio Channel music modules may be installed, with the tuner in the nightstand or attached to the television set.

Air Conditioner Individual guestrooms usually receive centrally filtered air at controlled temperature and relative humidity. This air is circulated through the air-conditioning plants on the property and then enters the guestrooms inlets in the form of metal or wood grills.

Heating Equipment In India, these are used in hotels located at hill stations, mostly. Most of these establishments use some form of central heating, controlled by a thermostat.

Lighting Fixtures A countless number of lighting fixtures are available for both walls and ceiling. Lighting fixtures should be decorative as well as utilitarian.

Sanitary Fittings Available in different kinds of material such as ceramic, metals, and plastic, sanitary fittings should have surfaces that are smooth, easy to maintain, non-porous, and not easily damaged by strong chemicals. Sanitary fittings used for collecting and disposing of waste are connected to a drainage system.

Types of Sanitary Fittings
The most usual types of sanitary fittings are listed below: Wash basins and vanity units Bath Tubs Shower Stall or Cabinet WC and urinals Bidets Towel Rails

Wash basins and vanity units
Vanity units are also reffered to as ‘Vanitory units’. Vanity units and wash basins may be made of ceramic, marble, granite, or a synthetic polymer such as acrylic. A new entrant for wash basins is glass, which is available in many colours.

Bath Tubs These are frequently made of enameled cast iron, enameled steel, or acrylic. Acrylic bathtubs are often reinforced with fibreglass. They come in various colours, with soap dishes and grip handles incorporated in them. The most functional size required for a bath tub is a minimum of 80 cm wide and 170 cm long.

Bath Tubs (Contd.) The tub should hold a minimum of 128 litres of water. The faucets attached could have separate controls for hot and cold water. A luxury bath tub also has a hand shower with several settings for different pressures.

WC and urinals These are usually made of vitreous china. The toilet seat and the lid are usually of plastic. The recommended height is approximately cm and a depth of 60 cm. The standard colour for WC’s is enameled white. A toilet paper holder should be affixed close by.

Shower Stall or Cabinet
These are found in deluxe hotels and almost always have glass walls and doors. The minimum size is 1 sq. metre. The floor should be non-slip.

Bidets These are sanitary fixtures meant for the thorough washing of the genitals and anus; but these are now increasingly being used as footbaths. These are more usual in the Middle East and Europe.

Bidets

Towel Rails These are usually of steel, chrome, or brass.
They should stand sufficient away from the wall after fitting so that there is enough space to hang the thickest of folded towels.

Towel Rail

Care & cleaning of sanitary fittings
Daily cleaning of sanitary fittings is extremely important as they may harbor disease-causing bacteria. In cleaning sanitary fittings, begin with the least dirty ones, moving onto the dirtier, so as to prevent the spread of bacteria. A neutral detergent should be used for the regular daily cleaning of all sanitary fittings. The use of disinfectant is beneficial, but it should be used only after thorough daily cleaning to kill any remaining germ.

BEDS, MATTRESSES, AND BEDDING
Beds, mattresses, and bedding are an essential part of hotel accommodation. Beds and mattresses are of great importance for sleeping in comfort. However, the beds must not only be comfortable, but must also look inviting. This is accomplished by the use of suitable items of bedding. Bedding includes all the articles placed on the bed by way of bedclothes, including bed linen as well as covers, quilts, and pillows.

Guestroom Beds Good beds are an investment in comfort and health.
An ideal bed cradles the body while its underlying firmness maintains correct posture. The types of bed generally used in hotels include conventional guestroom beds and extra beds such as cribs, sofa beds, Murphy or sico beds, and zed beds or rollaways.

Mattresses These may be medium-firm, extra firm, or super firm.
An ideal mattress should give support and at the same time conform to the body contours. When choosing mattresses, it should be borne in mind that they ought to be at least 6 inches longer than the average sleeper’s height.

Bedding The term ‘bedding’ may be applied to all the bedclothes placed on the bed, such as blankets, quilts, eiderdowns, pillows, and all other bed linen, such as sheets and bedspreads. The launderable bedding articles are collectively called ‘bed linen’ which includes sheets, pillowcases, blankets, bedspreads, duvet covers, and mattress protectors.

Bedding (Contd.) Bedding includes: Pillows Bolsters
Duvets, eitherdowns, and quilts Bed Linen, which includes Bed Sheets Pillowcases Duvet Covers Blankets Mattress Protectors Bed Spread

Pillows The best and most expensive pillows are filled with down (which comes from the breast of duck). Others have a mixture of down and feathers, and some are filled with manmade fibres. Foam pillows are suitable for people allergic to dust and feathers. The life of a pillow varies according to the filling. A good down pillow, used constantly, may last upto 10 years. Feather pillows don’t last as long. Foam pillows may also last about 10 years.

Bolsters Bolsters are elongated pillows used on sofas, divans, and beds. In the past, they sometimes formed an under-pillow; but they are not used on the bed any more. Bolsters need not to be resilient, as the guest’s head does not lie on them. They mainly act as support for the arms.

Bolsters

Care and cleaning of Pillows & Bolsters
Dust and shake the pillows lightly before making the bed. Any damage to the ticking should be repaired immediately. If the pillows have a synthetic filling, they may be washed individually on a regular basis. Pillows with natural fillings should be dry-cleaned when necessary.

Duvets, eitherdowns, and quilts
Duvets or continental quilts are filled with down feathers or synthetic feathers, which give warmth without excessive weight or the restricting tucked-in feeling of ordinary bed linen. A duvet is made of light but bulky material sewn between two layers of cloth

Duvets, eitherdowns, and quilts (Contd.)
Eiderdowns, as the name suggests, are exclusive quilts filled with down feathers from the eider duck, which makes them very expensive.

Duvets, eitherdowns, and quilts (Contd.)
Quilts are generally placed under the fold of the top sheet to keep them clean and avoid stains. They provide a warm and lightweight covering. The term ‘quilts’ is now generally used to cover eiderdowns, duvets, and all types of covering with different fillings.

Care and cleaning of duvets and quilts
Mend any tear and damage as soon as possible. Remove stains and grease marks immediately by dry-cleaning. Follow the manufacturer’s instructions for regular cleaning of duvets and quilts. Always use duvets and quilts with easily launderable covers, so that these can be removed and washed separately. When storing feather-filled quilts and duvets, use moth-repellent chemicals.

Bed Linen Bed Sheets Pure cotton sheets are available, but these days many hotels prefer a polyester cotton blend. Sheets come in various sizes and should be long enough to be tucked in well. They are available in a wide range of pastel colours but white is the most preffered.

Bed Sheets (Contd.) In the standard method of bed making , two plain sheets and one crinkle sheet are required per bed. Crinkle sheets are also called night spreads, snooze sheets, or third sheets.

Pillowcases These are usually made of the same material as the corresponding sheets. Pillowcases should be of a size that can fit easily over the pillow. Pillowcases are sometimes also called shams which is the American word for a pillowcase.

Duvet Covers These are like large sacks made of cotton or a blended fabric. They should be of a comfortable size for the duvets to fit in. They are often patterned. Many hotels use duvets with a decorative duvet cover instead of both blankets and bed spreads. They (Duvets) are sometimes reffered to as comforters.

Blankets A blanket should be lightweight for comfort, but at the same time must act as a thermal insulator. The choice of blanket colour varies from one hotel to the other. Some prefer to use light colours so that the guests may be impressed by the hotel’s standards of cleanliness. Others use brown or another dark colour so that maintenance is easier. Usually blankets have a trim made of satin at the top and bottom edges.

Care and cleaning of blankets
Any damage should be repaired as soon as it is detected. Conventional blankets should be laundered or dry-cleaned when necessary. On a daily basis, while making the bed, gently shake out the blankets.

Mattress Protectors These are also called mattress pads or mattress covers. They have a two-fold function that is they protect the mattress from stains and provide a padded layer between the guest and the mattress for greater comfort.

Bed Spread These are also called counterpanes.
They usually have attractive patterns. Bed spreads should be of a width to just touch the floor. If they are used with dust ruffles, they may be coverlets instead, just the size of the mattress.

SOFT FURNISHINGS These articles serve various functions.
Some may be simply decorative, providing colour, pattern, and texture to the room, some are protective; and others may provide warmth and comfort. Bed spreads and blankets are also considered a part of soft furnishing too.

Types of soft Furnishings
The soft furnishing in a guestroom include: cushions, loose covers, curtains, blinds, bed spreads, and quilts.

Bed spreads and Quilts Already discussed.

Cushions These can soften the stark lines of modern furniture and transforms stools, chairs, and sofas into comfortable seating. They are the ideal type of furnishings to introduce colour, pattern, and texture into an otherwise plainly furnished room. They can be used in numerous ways to bring cheer to the room.

Cushions (Contd.) The cushions can be filled with a variety of fillings such as feather mixtures, Kapok (obtained from the silk-cotton tree, which is cheap, soft and resilient), fibre filling, foam crumbs and chips, whole foam.

Care and cleaning of cushions
Cushions should be shaken daily and patted lightly shape. They should be repaired as soon as they develop tears. They should be dusted and suction-cleaned regularly with an upholstery attachment. Cushion covers should be removed and laundered regularly.

Loose Covers These may protect new furniture, enhance the appearance of a worn sofa or chair, or harmonize a piece of furniture with a new colour scheme. The best fabrics to use for making loose covers are closely woven cotton-and-linen mixtures. The material used should be easily launderable or possible to dry clean.

Care and cleaning of Loose Covers
Loose covers should be dusted daily. Suction-cleaning may be done occasionally. Mend any tear as soon as possible.

Curtains These often contribute more to the atmosphere of a room than any other item of furnishing. Plain, heavy curtains draping to the floor are used to create a formal setting. Short curtains made of light, brightly patterned fabrics are used to create an informal, relaxed atmosphere. Apart from creating the desired atmosphere, curtains give flexible control of privacy, heat, light, and to some extent noise. The various fabrics used for making curtains are cotton, linen, rayon, glass fibres, acrylics, and silk for luxurious settings.

Care and cleaning of curtains
Bring down and launder or dry-clean curtains occasionally, since dust and grime lead to deterioration of the fabric. While hung up, they should be vacuum-cleaned frequently using an appropriate attachment. Mend any damage to the curtain and the lining immediately.

Valances and swags Valances are gathered or pleated fabrics draped across the top of a window or covering a shaped form placed above it. They conceal the curtain tops and the rods from which the curtains hang. Swags are decorative drapes meant to hide the curtain headings and usually taper to a cascade (also called a ‘tail’). Valances and swags should be vacuum-cleaned regularly.

Swags & Valances

Blinds, shades, shutters, and screens
There are many types of coverings apart from curtains that are used on windows to ensure privacy and to block out light. Blinds: These can be of several designs and mechanisms. Shades: These come in two main variants---bamboo shades and fabric roller shades. Shutters and screens: These usually consist of moveable wood slats arranged on a framework. Moving in sections, they can provide varying degrees of privacy and light control.

Blinds

Shutters & Screens

Shades

Care and cleaning Dust them thoroughly on a daily basis.
They should be damp-wiped occasionally. Get any damages repaired as soon as possible.

GUESTROOM ACCESSORIES
Accessories are elements that bring charm, individually, and vitality to a room. The right accessories help to stress the decorative theme of the room. ‘Accessories’ is a term that refers to most of the additional furnishings needed to make a room viable in all senses. Accessories include the small objects that are both useful and decorative. Variety is a source of pleasure in accessories.

GUESTROOM ACCESSORIES (Contd.)
Accessories are not only chosen for their beauty, but also to promote the appearance of a room as a unit. Accessories should be placed in all important areas of the room. There they create focal points to give the eyes a pleasant resting place, holding the attention at the point of interest.

Types of Accessories Common accessories in hotel guestrooms include pictures on the walls; decorative, ceramic, or terracotta vases and lamps, brass articles and arte facts; stone sculptures; wall hangings and so on. Let us discuss wall pictures, lamps, and ornamental mirrors as these are the accessories commonly found in guestrooms.

Wall Pictures Pictures hung on guestroom walls may be paintings (oil and water colours), framed reproduction of paintings or photographs on art paper. The pictures displayed in guestrooms must have aesthetic value and should be in conformity with the theme of the room.

Lamps There are two categories of lamps---those that are purely decorative and those that combine function with design. The latter are the best buy for hotel guestrooms. The size of the rooms, the height of the ceiling, and the colour of the walls have a bearing on the choice of lamps.

Ornamental Mirrors Nowadays a good ornamental mirror may be in the same class as a good painting. An ornamental mirror should be hung up with a lot of empty space around to emphasize its beauty.

Ornamental Mirror

GUEST SUPPLIES Guest supplies include all items that are conducive to the guest’s material comfort and convenience. These may be grouped under guest amenities, guest expendables, guest essentials, and guest loan items.

1. Guest Amenities Includes all the luxury items that a hotel provides to its guests at no extra cost.

Guest Amenities (Contd.)
These Include: Coffee Maker Quality pens Chocolates Biscuit Platters Bathrobes Flowers Free beverages in minibar Free Snacks Business Kit e.g. pins, small stapler, paper clips

Guest Amenities (Contd.)
Bath Room Amenities: Bath gel, bubble bath Body lotion, body talc, body oil, deodorant, moisturizer Shower cap Shampoo, hair conditioners Grooming kit i.e. nail clipper, small scissors, comb Loofah Pads

2. Guest Expendables Includes those guest supplies that are expected to be used up or taken away by the guest on leaving the property.

Guest Expendables (Contd.)
These Include: Laundry bags and laundry forms Match boxes Guest stationery folder which includes scribbling pads, envelopes, postcards, airmails, ballpoint pens, pencils Magazines Plastic utility bags Sewing kit/Dutch wife Shoe mitts Disposable slippers Tent cards Coffee sachets

Guest Expendables (Contd.)
Bathroom Expendable supplies: Disinfected paper strips/WC strip (to seal WC after cleaning) Toilet roll Face tissues Soap bars-bath, hand Soap flakes Sani-bags Sanitary pads Face wash Shaving kit-after shave, razors, cologne Dental Kit which includes toothbrush, toothpaste, mouthwash

3. Guest Essentials Include items that are essential to the guestroom but are not used up or expected to be taken away by guests.

Guest Essentials (Contd.)
These include: Cloth hangers Drinking glasses Plastic trays Ice buckets Water jugs, water bottles Ashtrays Waste baskets DND cards Breakfast knob card Room service menu card

Polish my shoes card Make my room card Collect my laundry card Tent cards Service directory Guest house rules The bible or Gita or Quran Linen i.e. bed & bath linen

Bathroom guest essentials: Blade dispensers Tooth glasses

4. Guest Loan Items: Include supplies that are not normally found in the guestroom, but available to the guest on request.

Guest Loan Items (Contd.)
Ironing boards Irons Hair dryers Hot-water bottles Electric shavers Alarm Clocks Cribs

PLACEMENT OF GUEST SUPPLIES OR STANDARD CONTENTS OF A GUESTROOM
NORMAL SUPPLIES OF A GUESTROOM IN A 5-STAR HOTEL GUESTROOM SUPPLIES & THEIR POSITIONS

PLACEMENT OF GUEST SUPPLIES
Guest supplies include all the items that are conducive to the guest’s material comfort and convenience. They are sub-divided into guest amenities, essentials, expendables, and loan items. Many hotels follow a common pattern in placement of guest supplies in their guestrooms.

1. In the bedroom The guest supplies placed in various areas of the guest bed room are discussed below: a) Behind the door: The following are placed here: A DND card, the reverse of which may be the ‘please make up my room’ card, on the door knob on the inside of the door. A detailed map of fire exits is ideally affixed behind the door.

a. Behind the door (Contd.)
A notice reminding guests of the safe-deposit facilities at the cashier’s desk. (most hotels now have an electronic safe in the guestroom, however, in which case this notice is not required.

b. At the writing table These are the usual supplies on and around the guestroom desk & includes: A guest stationary folder with monogrammed note papers, envelops, post cards with the hotel’s picture, telegraph forms, and guest comment forms are placed on the table. A pen and pencil are also placed alongside. Tent cards (publicity cards folded in the shape of a tent) giving information about special events and shows in the hotel are also placed on the desk. An ashtray A candle, a candle holder, and a match box. The hotel brochure

b. At the writing table (Contd.)
A wastepaper basket next to the writing table, on the floor A chair with backrest is placed in front of the writing table.

c. On the bedside table The telephone and the service directory are placed on the bedside table. A note pad and a pencil are placed beside the phone. An ashtray and a matchbox. In twin rooms two ashtrays with matchboxes are kept on the two bedside tables. A local telephone directory is placed on the lowermost shelf of the bedside table. In the same location, a Bible, Gita, or Quran may also be placed.

c. On the bedside table (Contd.)
A channel music panel may be affixed to the bedside table. A breakfast knob card is usually kept on the first shelf or in the drawer of the bedside table. This card is placed on the pillow during evening service in many hotels. A bedside lamp is placed on the bedside table. If there are two tables, there may be two bedside lamps. A flask on a tray, with two glasses, may be kept beside the bed on the bed side lamp.

d. On the coffee table An ashtray and a matchbox are placed on the coffee table. The house magazine or some tourist magazines, and a newspaper are also neatly arranged on the coffee table. The room service menu is placed on the coffee table. A letter of greeting signed by the general manager, wishing guests on special holidays or feasts, may be placed on the coffee table.

e. In the drawer and cupboard
These are usually found in the wardrobe or chest of drawers, or else sometimes in a nightstand drawer. A sewing or mending kit (a ‘Dutch wife’) is placed in a drawer. Laundry bags and a list of laundry facilities and charges. A few plastic utility bags may also be placed in the wardrobe for guests to keep their shoes or wet swimming suits in, or to use for other purposes. Clothes hangers are hung on hooks or a hinging rod inside the cupboard. The guestroom safe is usually affixed inside the cupboard.

f. Below the luggage rack
The luggage rack usually has a lower shelf for guests to keep their shoes on. The shoe mitt or a shoe kit may also be placed on this shelf.

g. At the dressing table These supplies may be on or near the dressing table where there is one. Else they may be part of the vanity unit in the bathroom: An upholstered stool is placed under the dressing table and it can be pulled out when required. A mirror is mounted on the wall with appropriate lighting facility. Combs and brushes are placed in the dressing-table drawer.

h. On the Bed A mattress, with a mattress protector on it.
Ideally, there would be nothing on the bed except the bed clothes listed below, but sometimes a small gift or box of chocolates may be placed on the pillow as part of the turn-down service. A mattress, with a mattress protector on it. Bed sheets, night spread, pillows with pillowcases, blankets, a bed spread.

I. In the television cabinet
This is where you would find the television, usually one equipped with a satellite network, and the remote control.

j. In the Minibar All, some, or none of these may be included, depending on the type of the hotel and the type of the guestroom, as well as sometimes the profile of the guest: Mineral water bottles Beverages such as liquor and soft drinks Ice trays Lemon wedges Some snack

k. On the mini-bar cabinet or dresser or console table
These supplies may be on a small side table near the guestroom entrance, by the bed, or on the mini-bar: A tray with tea bags and sachets of coffee powder, milk powder, and sugar On the same tray, a couple of cups, saucers, and spoons. A kettle and/or coffee maker/ An ice bucket

l. In the sitting area A sofa and two easy chairs A lampshade
An occasional table

2. In the bathroom A bathroom usually has the following fixtures and guest supplies: A full length mirror at the entrance A bath tub and a bath mat A water closet A tissue holder with a tissue roll, affixed on the wall near the WC

a. On or near the vanity unit
Monogrammed soaps, shampoo bottles, moisturizers, cologne, aftershave lotion, and bath gels. Shower caps, gargle glasses, tissue box, razor blades, dental kit, and shaving kit. A mirror mounted on the wall with appropriate lighting facility A sani-bin beside the WC or under the vanity counter.

b. On the towel rack The towel rack consists of the following supplies: Bath towels and bath sheets on the towel rack Hand towels and face towels (these may also near or on the vanity unit) Wash cloths A bath mat.

Introduction The word ‘linen’ or ‘house linen’ is used collectively to describe all launderable items maintained, stored, and issued for guest use by the housekeeping department. Literally the word ‘linen’ is the material woven from fibres of flax plant. The term ‘linen’ is also used loosely to denote household articles originally made of linen and may now be made of other fabrics, such as bed and table linen, and by extension other housekeeping launderables such as bath linen.

Linen Linen used in hotels F&B Linen Bed Linen Bath Linen
Guestroom Linen F&B Linen Health-Club Linen Bed Linen Bath Linen Linen used in hotels

Guestroom Linen Guestroom linen consists of bed and bath linens.
Many hotels have their name and logo embroidered into the linen for identification and standardization. This is called monogramming.

a. Bed Linen This category includes all the launderable articles on the bed. Bed ‘linen’ may be made from linen, cotton, or synthetic fibres. Blends are becoming more popular now. Bed linen includes sheets, pillowcases, blankets, bed spreads, duvet covers, mattress protectors.

b. Bath Linen This category includes all kinds of towels found in guest bathrooms, wash cloths, and bath mats. The preferred colour at most properties is white. Towels are almost always made of cotton terry cloth or Turkish toweling with uncut pile for high absorbency.

Bath Linen (Contd.) Bath Sheets Bath Towels Face Towels Hand Towels
Bath Linen includes: Bath Sheets Bath Towels Face Towels Hand Towels Wash Cloths Bath Mats

1. Bath Sheets These are extra-large bath towels provided in VIP rooms in luxury hotels proving world class services.

2. Bath Towels There is a lot variation in bath-towel sizes.
White ones are preferred.

3. Face Towels These are almost exclusively made of terry cloth or Turkish towelling.

4. Hand Towels These, like face towels, are made of Turkish towelling.
They are smaller than face towels and are provided both in guest bathrooms and cloakrooms.

5. Wash Cloths These are made of Soft terry cloth and used by guest for scrubbing their face and body clean while taking a bath.

6. Bath mats These are also made of Turkish toweling but the material tends to be much heavier. They are highly absorbent and are kept in guest bathrooms for guests to dry their feet after coming out of a bath and to catch drips or splashes so that chances of slipping on bathroom floor tiles are reduced.

F&B Linen These are linen used in restaurants and banquet halls.
F&B linen are table cloths, napkins, slip cloths, underlays , frills, tray mats, waiter’s cloths. Table Linen: Linen used on the table are referred to as table linen or napery. Table linen includes table cloths, napkins, slip cloths, and underlays.

Health Club Linen This category includes a few limited types of linen.
In a luxury hotel, the health-club linen may include some bath towels, a few bath sheets, and some hand and /or face towels, along with a few sheets for the massage tables.

Types & Sizes of Bed Linen
Size in Inches Size in cm Sheets Single Double Queen –Size King -Size 72 x 108 90 x 108 108 x 117 117 x 126 180 x 270 225 x 270 270 x 295 295 x 315 Crinkle Sheets Pillow cases Standard King-size 20 x 30 20 x 36 50 x 75 50 x 90 Blankets Queen-Size 70 x 100 90 x 100 100 x 117 175 x 250 225 x 250 250 x 295 Duvet Covers 55 x 80 70 x 75 135 x 200 175 x 190 Bed Spreads May be fitted spreads or throw-over spreads Varies with bed sizes; should touch the floor Mattress Protector Single or double, according to bed Slightly shorter than the sheets

Types & Sizes of Bath Linen
Size in Inches Size in cm Bath Sheets 40 x 70 100 x 175 Bath Towels 30 x 54 75 x 135 Face Towels 20 x 40 50 x 100 Hand Towels 15 x 24 38 x 60 Wash Cloth 12 x 12 30 x 30 Bath Mats 24 x 36 60 x 90

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HOTEL GUESTROOMS.

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