1. Yolande Maury Laboratoire GERIICO, Lille 3 Artois University/ IUFM (France) Concepts and Tools for Knowledge Management (KM) 2nd International Symposium ISKO-Maghreb 2012 Hammamet (Tunisia), November 3d. and 4th., 2012.

2. Purpose of this communication Purpose of this communication - to study information and knowledge management through the reference texts: = how these texts situate the library, between traditional capitalisation role and more dynamic management modes; = what library culture is given to see? ; ISKO-Maghreb 2012,, Hammamet I 2

3. Reference texts as research objects Reference texts as research objects - social discours, communication acts - contribution to the definition of library missions :. organisational dimension, principles for action;. engagement discours, projection in the future;. necessary adaptation to the technical and social evolutions. common frame, but no normative value ISKO-Maghreb 2012,, Hammamet 3

4. Outline Outline - centralised approach vs knowledge management approach; - articulation between memory work and dynamic capitalisation modes; - « living production » and knowledge valorisation; - library as learning space, social space; - competencies of information professionals ; ISKO-Maghreb 2012,, Hammamet 4

5. Centralised approach vs knowledge management approach - imperatives, rules as help documents for ongoing and improving services (structuration needs), repears for action vs ideal library ; - articulation global/local :. necessary adaptation to the context;. focus on social construction of the sense (knowledge in the practices);. « community », a keyword : social context of i interactions, participation wayd, shared repertory (Wenger et al., 2002) ISKO-Maghreb 2012,, Hammamet 5

6. Articulation between memory work and dynamic capitalisation modes - IDC approach : continuum information-documentation- knowledge (J. Michel, 2004). beyond information (information accumulation);. memory work, response to community needs;. « repartie » approach: communication and sharing logic; - library as human oganization (among three resources: technologies, process, actors ; Petrides et al,, 2003 ) : c reation, innovation, interactions, « brassage » place to « make society » // actors point of view ISKO-Maghreb 2012,, Hammamet 6

7. « living production » and knowledge valorisation; - library, a « living force ». services and information in permanent evolution;. evolutive actors needs; - innovation catalyseur: development strategies, flux and sharing dynamics. access and just in time;. permanence and interoperability; - an hybrid model, looking for a balance: printed and digital resources, on line and on place; ISKO-Maghreb 2012,, Hammamet 7

8. The library, learning space and social space: - more than an information depository, an inclusive role. daily survie, alphabetization;. economic development, leisure, culture;. living together; - information transmission space: learning and teaching;. a way of lower (réduire ) the numeric gap: comprehension keys for information and knowledge;. pleasure, creation, imagination;. space of « déploiement » (Michel, 2004) : transversality, citizenship, vulgarization ISKO-Maghreb 2012,, Hammamet 8

9. The competencies for the information professionals - go-between information and people ? users. flexibility, adaptation to evolutive needs;. permanent education; - management competencies. management techniques;. information traitment; - inter-personal, social competencies. positive communication with people;. comprehension of usersneeds; cooperation with community. comprehension of cultural diversity - pedagogy, didactics ISKO-Maghreb 2012,, Hammamet 9

10. Tentative conclusion - dynamic image of the library. favorisant les synergies. organized selon the the context. - ethic considerations. moral code in the relations to the public, impartialité. public confident in the librarians ISKO-Maghreb 2012,, Hammamet 10

11. References References Aharony, Noa (2011). Librarians attitudes toward Knowledge Management. College research Libraries, march 2011, vol. 72, n° 2, p. 111-126. Ajay Kumar, Sharma (2010). Knowledge Management and New Generation of Libraries Information Services: A concepts. International Journal of Library and Information Science, mars 2010, vol. 1, n° 2, p. 24-30. Bennett, Scott (2005). Library as Place: Rethinking Role, Rethinking Space. Council on library and information Resources, Washington. Beyou, Claire (2003). Manager les connaissances. Paris : Liaisons, 2003. Bouthillier, France, Shearer, Kathleen (2005). Understanding Knowledge Management and Information Management: Review of Empirical Evidence. In: Maceviciute, Elena, Wilson, Tom. Introducing Information Management: Information Research Reader. London: Facet Publishing, 2005, p. 139-150. Choo, Chun Wei (2006). The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. Second Edition. New York: Oxford University Press, 2006. Davenport, Nancy (2006). Place as library ? Educause Review, vol. 41, n° 1, p. 12-13. ISKO-Maghreb 2012,, Hammamet 11

12. Dudezert, Aurélie (2012). De la connaissance comme ressource clef à « lorganisation 2.0 ». Documentaliste-Sciences de l'Information, vol. 49, n° 2, p. 26-28. (Dossier Knowledge management) Ferchaud, Bernadette (2001). De la gestion de linformation à la gestion des connaissances. Documentaliste-Sciences de l'Information, vol. 38, n° 1, p. 43-45. Ganascia, Jean-Gabriel (1996). Les sciences cognitives. Flammarion. Lahary, Dominique (2009). Les nouvelles missions des bibliothèques : projet, publics, partenaires ? Lyon, Médiat pour CNFPT. http://www.lahary.fr/pro/2009/lahary-chartesetmanifestes.ppt Lee, Hwa-Wei. (2005). Knowledge management and the Role of Libraries. Chinese Librarianship: an Electronic International Journal (CLIEJ), juin 2005, n° 19. Maponya, Pearl M. (2004). Knowledge management practices in academic libraries: a case study of the University of Natal, Pietermaritzburg Libraries. Information Studies Programme, School of Human and Social Studies, University of KwaZulu-Natal, Pietermaritzburg, South Africa, 2004. Michel, Jean (2004). Enjeux, concepts-clés et pratiques de la gestion des connaissances. Le rôle des documentalistes dans la construction et la consolidation des savoirs collectifs. In : Les Rencontres 2004 des Professionnels de l'IST, Journées de formation des documentalistes de la Recherche. Nancy - Palais des Congrès - 15, 16 et 17juin 2004. INIST-CNRS, p. 13-31. Michel, Jean (2001). Le Knowledge Management, entre effet mode et (re)invention de la roue… Documentaliste-Sciences de linformation, 2001, vol. 38, n°3-4, p. 176-186. ISKO-Maghreb 2012,, Hammamet 12

13. Nonaka, Ikujiro, Takeuchi, Hirotaka. (1995). The knowledge-creating company, New York: Oxford University Press, 1995. Petrides, Lisa A., Nodine, Thad R (2003). Knowledge management in education: defining the landscape. Institute for the Study of Knowledge Management in Education, 2003. http://iskme.path.net/kmeducation.pdf Poissenot, Claude (2012). La charte du CSB en questions. BBF, n° 1, p. 52-55. Disponible en ligne : http://bbf.enssib.fr/consulter/bbf-2012-01-0052-009/ Shanhong, Tang (2000). Gestion de connaissances dans les bibliothèques au 21ème siècle. Jerusalem, 66th IFLA Council an General Conference. Southon, Gray; Todd; Ross J. (2001). Library and information professionals and knowledge management: conceptions, challenges and conflicts. Australian Library Journal, 2001, vol. 50, n° 3. Todd, Ross J., Southon, Gray.(2001) Educating for a knowledge management future: Perceptions of library and information professionals. Australian Library Journal, 2001, vol. 50, n° 4. Wenger, Etienne, McDermott, Richard, et al. (2002). Cultivating communities of practice: a guide to managing knowledge. Boston: Harvard Business School Press, 2002. ISKO-Maghreb 2012,, Hammamet 13