1. BUSINESS INFORMATION SYSTEMS
Functional Business Systems
Enterprise Business Systems

2. Functional Business Systems

3. Functional Business Systems
A variety of information systems that support specific business functions e.g.
Accounting (Accounting Information Systems)
Finance (Financial Management Systems)
Marketing (Marketing Management Systems)
Operations management (CAM, CAD)
human resource management (HR Management Systems)

4. Examples of functional information systems

5. Accounting Information Systems
AISs are the oldest and most widely used ISs
They record and report the flow of funds through an organization
Produce financial statements
Forecasts of future conditions
Examples: QuickBooks, Sage Line 50, Pastel
Oldest and most widely used information systems

6. Sage Line 60

7. Financial Management Systems
Support business managers and professionals in decisions concerning
The financing of a business
The allocation and control of financial resources within a business
Major financial management system categories:
Cash and investment management
Capital budgeting
Financial forecasting
Financial planning

8. Financial Management System Examples

9. ENTERPRISE BUSINESS SYSTEMS

10. ENTERPRISE BUSINESS SYSTEMS
Companies are now adopting cross-functional enterprise systems that cross the boundaries of traditional business functions
Enterprise business systems:
Improve efficiency and effectiveness of business processes
Enable the firm to develop strategic relationships with customers, suppliers and business partners
These systems focus on supporting integrated clusters of business processes
The internet is vital in enabling these systems

11. ENTERPRISE BUSINESS SYSTEMS
Span functional areas
Include all levels of management
Have a central database that enables data to be shared by many different business processes and functional areas.
Acquiring enterprise software:
Usually purchased from an independent software developer, that often installs and maintains the software for their customers
However, it may be designed and implemented by specialists in the IT department within an organization

12. ENTERPRISE BUSINESS SYSTEMS
As many business enterprises have similar departments and systems, enterprise software is often available as a suite of programs
Enterprise software is usually developed for specific lines of business, e.g. the health care industry, the manufacturing industry, universities, the banking industry, etc

13. ENTERPRISE BUSINESS SYSTEMS
It is frequently hosted on servers and simultaneously provides services to a large number of users, typically over a computer network.
Major enterprise software developers:
Microsoft
Oracle Corporation
SAP
As opposed to functional business systems, enterprise business systems focus on accomplishing business objectives in conjunction with the company’s suppliers, customers, business partners and employees.

15. ENTERPRISE BUSINESS SYSTEMS
There are four major enterprise business systems:
Enterprise Resource Planning systems
Customer Relationship Management systems
Supply Chain Management systems
Knowledge Management Systems

16. ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS
Cross-functional enterprise system
with an integrated suite of software modules
support the basic internal business processes of a company
Integrate information across the entire company, eliminating complex, expensive links between computer systems in different areas of the business.
ERP systems are an integration of functional business systems dealing with internal processes

17. ERP

18. Customer Relationship Management (CRM Systems)
What is CRM?
The strategies, processes, people and technologies used by companies to successfully attract and retain customers for maximum corporate growth.
Customer relationship management (CRM) is a broad term that covers concepts used by organizations to manage their relationships with customers, including collecting, storing and analyzing customer information.

19. CRM CRM uses technology to Create a cross-functional enterprise system
That integrates and automates many of the processes in sales, marketing and customer service that interact with customers, eg
Account Management
Sales
Customer Service and Support
CRM integrates these processes with the rest of the company’s processes

20. ENTERPRISE BUSINESS SYSTEMS
Customer Relationship Management – focus on acquiring and retaining profitable customers via marketing, sales and service processes.
Customer relationship management (CRM) is a broad term that covers concepts used by organizations to manage their relationships with customers, including collecting, storing and analyzing customer information.
Knowledge Management applications – focus on providing a firm’s employees with tools that support group collaboration and decision support