1. © 2009 IBM Corporation Presenter’s Name - Presenter’s Title DD Month Year Creating Value with IBM ECM

2. © 2014 IBM Corporation2 Communicate opportunity to create new value through ECM Simplify the portfolio message and make it easier to understand by LOB audience Establish a starting point for deeper discussion of capabilities Prove value around ECM “suite” Why a new POV?

3. © 2014 IBM Corporation3 Business content is at the heart of every organization INVOICES MEDICAL RECORDS RESEARCH PAPERS SOCIAL MEDIA DOCTOR NOTES

4. © 2014 IBM Corporation4 Traditionally, organizations have managed this content in a warehouse model But, the full value inside remains locked away Retrieving Securing Storing

5. © 2014 IBM Corporation5 The volume, forms and sources of business content have shifted dramatically…and so has the opportunity to create new value 52 % of all outperforming enterprises can now do business anywhere, via any device 1/4 of the world’s applications on Cloud by 2016 15x growth rate of unstructured data vs. structured data DATACLOUD ENGAGEMENT

6. © 2014 IBM Corporation6 Effective leaders are delivering growth, profitability and customer engagement through best use of their data CUSTOMER PROFITABILITY GROWTH 75 % of leaders cite growth as top source of value from analytics Source: Gartner (March 2013) 166 % more likely Leaders are to make most decisions based on data Source: IBM Institute for Business Value

7. © 2014 IBM Corporation7 A new approach puts business content to work and allows organizations to realize new value The right information: To the right person At the right time In the right form Adding value by: Identifying the right content Using only what’s needed Preparing it for use Content: In many forms From many sources Understood, described & secured SOURCETRANSFORM DELIVER

8. © 2014 IBM Corporation8 A bank in Singapore is reducing costs and delivering better client service Content is classified, managed and analyzed in real time Information delivered in dashboards and prioritized cases Streamlined capture and high volume data 25 % reduced work to execute International wire transfers

9. © 2014 IBM Corporation9 New opportunities to create value for clients and citizens are driven through content How do I get the permits needed to expand my business? SCHEMATICS PLANS Construction Vendor ONLINE APP PERMITS Agency / Inspector Citizen

10. © 2014 IBM Corporation10 IBM delivers trusted information, in the context of critical processes, through a unified user experience Security, Trust and Governance Analyze Classify Enhance Refine TRANSFORM Present Format Explain DELIVER Capture Assess Author SOURCE Navigator Experience Data and Infrastructure

11. © 2014 IBM Corporation11 IBM solutions source content Sourcing requires more than just the ability to capture data Providing unified access to content Having the intelligence to understand the data in context Delivering the capability to understand the data’s relevance to a business process Developing insight into data relationships Enabling the ability to establish data lifecycles based on content SOURCE Content: In many forms From many sources Understood, described & secured

12. © 2014 IBM Corporation12 IBM solutions transform content Transformation of data is more than changing to a common format Leveraging a broad set of data to extract meaning Improving insights on the information you already have Ensuring the data under your care is properly cared for over an extended period Transparently disposing of content that is without value or obligation to reduce risk and IT costs TRANSFORM Adding value by: Identifying the right content Using only what’s needed Preparing it for use

13. © 2014 IBM Corporation13 IBM solutions deliver content Delivery is about more than just presenting data to a device Presenting on the right device In the right format At the right time Providing explanations of data relationships DELIVER The right information: To the right person At the right time In the right form

14. © 2014 IBM Corporation14 Content Navigator simplifies access to data Provides a framework for partners and customers to build customized applications Provides a common User Interface framework across all IBM ECM offerings Open, flexible, highly customizable, extensible Provides a common client for our key repositories OnDemand, FileNet and CM8 Non-IBM CMIS repositories Provides a native iOS implementation for iPad and iPhone Accelerating: An engaging experience across web, mobile and desktop

15. © 2014 IBM Corporation15 IBM Enterprise Content Management Delivering information across the enterprise Understand what you have and what can be trusted SOURCE Apply what matters TRANSFORM DELIVER Engage around content in context and realize value Content Navigator An engaging experience across web, mobile and desktop Content Navigator An engaging experience across web, mobile and desktop

16. © 2014 IBM Corporation16 IBM delivers trusted information, in the context of critical processes, through a unified user experience Navigator Experience CASE CONTENT GOVERNANCE

17. © 2014 IBM Corporation17 Content Improving knowledge worker productivity Improves knowledge worker productivity through collaborative content management Delivers scalable, secure ECM capabilities to store, manage and integrate enterprise content Automates input of data from documents to reduce cost and accelerate document process efficiencies, significantly reducing labor and paper costs, delivering meaningful information for better, faster decision making and improve responsiveness Enables lines of business to anticipate, shape and transform business outcomes by surfacing new actionable insights through the identification of trends, patterns and relationships in enterprise content. CONTENT Improving knowledge worker productivity through collaborative content management

18. © 2014 IBM Corporation18 Case Better outcomes through case-based solutions Gives knowledge workers the control and insight they need to drive outcomes more effectively Enables IT to reuse technology, skills and training to deploy shared services rapidly Delivers an environment for rapid development and deployment of content-centric solutions Takes advantage of customizable templates to provide flexible solutions—with minimum setup Ensures access to vital information that leads to better- informed decisions, in the context of the business process Brings analytics, advanced document search technology and fact-based reporting to knowledge workers Provides the right information, at the right time, to make the right decision CASE Better outcomes through case-based solutions

19. © 2014 IBM Corporation19 Governance Improving information economics CASE Lowers the total cost of information while increasing the value derived from it Eliminates unnecessary IT cost and risk by transparently disposing of data debris Aligns cost to value through value-based archiving and tiering Reduces information risk by instrumenting privacy, e-discovery and regulatory policy across the data environment Helps legal departments strategically manage the discovery process to reduce legal cost and risk Enables business to realize information value as context erodes with analytics-in-place, content management and collaboration GOVERNANCE Improving Information Economics by aligning costs and risks with value

20. © 2014 IBM Corporation20 IBM Enterprise Content Management Delivering information across the enterprise Improving knowledge worker productivity through collaborative content management CONTENT Better outcomes through content-centric solutions CASE GOVERNANCE Improving information economics by aligning costs and risks with value Content Navigator An engaging experience across web, mobile and desktop Content Navigator An engaging experience across web, mobile and desktop

21. © 2014 IBM Corporation21 IBM ECM is a Market Leader “IBM continues to show vision by focusing on solutions that traverse the existing product silos within IBM.” Source: Gartner, Magic Quadrant for Enterprise Content Management, 23 September 2013, G00253757 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER September 2013

22. © 2014 IBM Corporation22 Top organizations rely on IBM ECM *List of top companies/agencies from Dun & Bradstreet Worldbase. ECM customer information sourced from IBM Finance. 26 out of the top 30 banks worldwide 19 out of the top 25 insurance companies worldwide 13 out of the top 15 telecommunications companies worldwide 18 out of the top 20 retail companies worldwide 45 out of the top 50 government agencies worldwide

23. © 2014 IBM Corporation23 Why IBM? Differentiated product and service creation opportunities with our leading edge capabilities Highly consumable access to enterprise content Integrated enterprise content solution platform

24. © 2014 IBM Corporation24 Why IBM? 200+ organizations succeeding with IBM ECM solutions certified ECM experts 500 of IBM research focused on big data and analytics client engagements to date 31,000 analytic patents each year Line of Business solutions 1/3 13,000 40,000

25. © 2009 IBM Corporation Thank you

26. © 2014 IBM Corporation26 Click to add title CompanyName and titleContact information e-mail phone e-mail phone e-mail phone e-mail phone e-mail phone e-mail phone

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28. © 2014 IBM Corporation Union Bank achieves growth and remains competitive 28 Days to minutes in process time Access valuable information in seconds instead of hours Responsive customer service with 360 degree view 70% return on investment

29. © 2014 IBM Corporation Leading healthcare organization secures multi-million dollar incentives with 50% faster access to information 29 25% error reduction in diagnostic coding 50% faster access to medical chart data Automated workflow $315,000 in productivity gains

30. © 2014 IBM Corporation Latin America insurance giant gears up for significant growth 30 Reduced cycle times processing quotes Cut operational expenses Streamlined content and processes Improved responsiveness and customer satisfaction