2. Introduction Client A global leader in hospitality More than 7,500 hotels and 600,000 rooms worldwide Largely franchisee-based business model, implied limited power to mandate and to enforce compliance

3. Objectives Gain o Complete visibility into the category and commodity spend o Insights into the composition of supplier base Develop o Vendor relationships o Diversity and sustainability o Accurate and timely reporting capabilities on supplier diversity o Capabilities to run multi-round RFI/RFQ/RFP events and auctions

4. Results Complete visibility of every dollar spent across the group Enhanced capabilities to use data and insights to drive savings Improved examination of cost avoidance and savings strategies Higher compliance in managed hotels Enhanced ability to negotiate best deals, facilitate rapid turnaround and promote opportunities to franchisees

5. Enhancing Visibility with SMART by GEP The client chose to implement SMART by GEP to introduce group- wide spend analysis solution. GEP experts fine-tuned the software to incorporate the client’s requirements for complex business rules and reporting. The central procurement team analyzed the data better and examine cost avoidance opportunities to give franchisees key insights and savings strategies.

6. Achievements SMART by GEP was deployed to streamline spend management capabilities Imported pre-existing sourcing templates into SMART by GEP to leverage upon in-use best sourcing practices Met the client’s requirement of fine tuning the software to include complex business rules and reporting Accomplished an increase in incorporation of franchisee spend data

7. Driving Compliance through Innovation SMART by GEP enhanced the client’s group-wide spend visibility, improved compliance Helped identify and assess important qualitative matters of supplier diversity and sustainability The solution let procurement teams investigate commodity and pricing variables to make informed sourcing decisions. Client’s business development team too benefited from SMART by GEP o They could effectively communicate strategies to franchisees backed by reports and analysis.

8. Resources https://www.smartbygep.com/procurement-software/spend-management https://www.smartbygep.com/procurement-software https://www.smartbygep.com/procurement-software/procure-to-pay https://www.smartbygep.com/insight/case-studies/leading-hotels-chain-boosts-spend-visibility- and-compliance-smart-by-gep https://www.smartbygep.com/insight/case-studies/leading-hotels-chain-boosts-spend-visibility- and-compliance-smart-by-gep