1. Fast Track Self-Service Where there’s a will, there’s a way Joe O’Brien NHS Wales ESR Operational Lead

2. Objective Rollout full ESR Self Service functionality to all NWSSP employees within 6 months

3. Self Service Timeline Jul 2011Self Service implementation began across NHS Wales From 2011All NHS Wales organisations are progressing ESR Self Service rollout Jun 2012NWSSP established as a standalone organisation Aug 2012NWSSP Executive commitment to implementation Oct 2012NWSSP Self Service implementation began…

4. Strike while the iron is hot!!

5. NWSSP Background The establishment of NWSSP brought together departments and functions from all over NHS Wales into one organisation NWSSP Vision – To become a world class service through the excellence of our people, services and processes NWSSP - Simplified, Streamlined and Standardised Processes - Hosts the WfIS Programme Team - Exemplar User of ESR functionality

6. The project would support strategic business requirements including: Providing a single source of truth Improving Data Quality Understanding the business shape Streamlining efficient processes Data transparency at both the individual level and up through the organisation to Board level. A complete review of existing practices was undertaken to remove any duplication or double entry of data and standardise processes…

7. This provided the ‘perfect storm’ to implement ESR Self Service across NWSSP

8. Challenges Audit & Assurance Services Contractor Services E-Business Services Employment Services Facilities Services Legal & Risk Services Prescribing Services Procurement Services Welsh Risk Pool Approximately 1400 staff across 50 sites

9. Advantages 22% of NWSSP is made up of Employment Services. This includes Payroll & Recruitment staff who are frequent users of ESR. Some small pockets of the organisation already had experience of using self-service with their previous organisation.

10. Key Messages Clear vision and executive commitment Audit engagement at an early stage Identify the key stakeholder to champion the implementation in their service area and agree the go-live date at an early stage Local Self Service ‘Super Users’ and Champions in each Service area Ensure the Supervisor Hierarchy aligns with the financial scheme of delegation Understand the service culture and working practices Be flexible with training e.g. classroom, drop-in clinic sessions technology enabled learning including Web-Ex, Captivate etc Self Service exception checking reports and processes

11. We’re all on this journey together Networking Sharing Best Practice User Guides Lessons Learnt New Features Developments

12. Lessons Learnt The Supervisor Hierarchy and the allocation of access levels WILL need to be repeated, so allow for this in your project plan The impression of Self Service is not always a positive one until a user receives training and realises that it isn’t additional workload Annual Leave – Be prepared!! Ongoing support for Managers is crucial

13. Next steps Fully utilise new developments such as ESR Business Intelligence & Performance Management Plans Develop the PADR functionality and implement across the organisation Test and develop Enrolment/New Hire process Introduction of Total Reward Statements

14. Questions

15. Contact Details Joe O’Brien NHS Wales ESR Operational Lead Tel: 01443 848577 Email: joe.o’brien@wales.nhs.uk