1. 12 Key Requirements For Six Sigma Success By Lennart Sandholm and Lars Sorqvist Presented by: Mahmoud Abdalla March 31, 2003

2. Objectives Importance of this subject to the class What is Six Sigma? The 12 Key Requirements My Conclusion

3. Importance of this subject to the class Numerous large and well-known corporations have successfully adopted Six Sigma methodology, such as Motorola, General Electric, American Express and Ford Motor Co. The results have often been extremely good Greatly considered by Software Development Projects

4. What is Six Sigma? Six Sigma is a comprehensive system for achieving, sustaining and maximizing business success. Six Sigma is driven by close understanding of customer needs, disciplined use of facts and data, and statistical analysis

5. Sigma levels YieldDPMO 30.9%690,000 69.2%308,000 93.3%66,800 99.94%6,210 99.98%320 99.9997%3.4 100 Rounds of golf per year Miss 6 putts Per round Miss 1 putt Per round Miss 1 putt Every 9 rounds Miss 1 putt Every 2.33 years Miss 1 putt Every 163 years Sigma 1 2 3 4 5 6

6. DMAIC Problem Solving Methodology Define Measure Analyze Improve Control D efine the goals and customer requirements M easure the process to determine current performance A nalyze and determine the root cause(s) of the defects I mprove the process by eliminating defects C ontrol future process performance

7. The Twelve Requirements Requirement #1 Management Commitment and Visible Support Total Commitment and Support of Top Management Linking success of Six Sigma to Bonuses and Salary Raises

8. The Twelve Requirements Requirement #2 Treatment of Six Sigma as a Holistic Concept Managers should have primary role in leading the process All stakeholders should be kept involved and communicated to continuously

9. The Twelve Requirements Requirement #3 Investment of adequate resources Investment returns are Great! In many cases more than 5 to 10 times the original investment Invest in adequate resources and provide extensive training programs

10. The Twelve Requirements Requirement #4 Focus on results Focus on achieving results by setting challenging improvement goals Explain and clarify goals to entire organization with regular refreshers

11. The Twelve Requirements Requirement #5 Customer orientation Can’t just focus internally on cutting costs Six sigma projects should be selected based on what customer benefit is attainable Develop knowledge of customer needs and behavior and evaluate completed projects from the perspective of the customer

12. The Twelve Requirements Requirement #6 Focus on Training Provide appropriate training for everyone involved in the project

13. The Twelve Requirements Requirement #7 Adaptation to an Organization’s Situation and Needs Developing the Six Sigma Program is based on a number of parameters, including the nature of business, customer relations and competition

14. The Twelve Requirements Requirement #8 Prioritization and selection of projects Identify and prioritize projects to focus on

15. The Twelve Requirements Requirement #9 Development of uniform language and terminology Both externally with client and internally within project

16. The Twelve Requirements Requirement #10 Development of strategy to introduce Six Sigma Four Phase Approach: 1.Introduction 2.Trial 3.Implementation 4.Continuation

17. The Twelve Requirements Requirement #11 Follow-up and communication of success stories From Three Perspectives: 1.Goals 2.Methodology 3.Return Communicate internally and externally with the Client

18. The Twelve Requirements Requirement #12 Responsiveness to external influences Accepting of new ideas from outside Benchmarking and collaboration with researchers Maintain cutting edge results

19. My Conclusion 12 Key Requirements are key to the success of implementing Six Sigma If followed closely and taken seriously, Six Sigma can produce great results