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To achieve our mission, how must our people learn, communicate, and work together? To satisfy our customers, financial partners, and mission, what processes.

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Presentation on theme: "To achieve our mission, how must our people learn, communicate, and work together? To satisfy our customers, financial partners, and mission, what processes."— Presentation transcript:

1 To achieve our mission, how must our people learn, communicate, and work together? To satisfy our customers, financial partners, and mission, what processes must we excel at? To achieve our mission, how must we look to our customers (stakeholders)? If we succeed, how will we look to our financial partners People Enablers Process Purpose MISSION / VISION / GOALS Strategy Map

2 Process Definition - Wikipedia A business process or business method is a collection of interrelated tasks, which accomplish a particular goal.tasks There are three types of business processes: Management processes, the processes that govern the operation of a system. Typical management processes include "Corporate Governance" and "Strategic Management".Corporate GovernanceStrategic Management Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales.core businessPurchasingManufacturingMarketingSales Supporting processes, which support the core processes. Examples include Accounting, Recruitment, IT-support.AccountingRecruitment

3 What is Lean/Six Sigma? everyone It is a system that empowers everyone in the organization to highlight and eliminate waste, variation and work imbalance in every facet of the company. Lean/Six Sigma aims to integrate all aspects of the business to produce a perfect quality product and deliver it on time, every time, at the lowest cost. QDC – Quality, Delivery, Cost

4 Process Improvement - DMAIC

5 M EASURE A NALYZE C ONTROL I MPROVE D EFINE D M A I C Define in numerical terms the problems or opportunities Map As–Is Process Measure the current levels of performance Analyse and determine the root cause of the problem. Map the To-Be Process Develop and Implement Improvement Actions Control the new process to ensure continued better performance Lean Sigma (DMAIC) Process Improvement Methodology

6 Leading Change Plan STEPACTIVITYACTION GAPSelect Leader Build Leadership Team Identify Need (burning platform) INVOLVECreate Mission / Vision / Goals / Process Framework Develop strategies (attached Purpose, Process, People Map) – How we achieve our Goals Select Areas of Change / Improvement – Processes / Structure – O/M/I (Objectives / Measures / Initiatives) DOChange / Improve Processes (DMAIC) and Structure Measure Progress Integrate into Daily Management

7 Objectives / Measures / Initiatives (O / M / I) ObjectivesMeasures Base / Plan / Stretch Initiatives (Step Changes) Customer Financial Partners Process - Fish & Wildlife -Forest Management - Forest Protection People Enablers - People -Information Transfer (tech.) -Leadership Process - Strategic Management -Execution Excellence -Performance Management


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