1. South to South and North South Cooperation to enhance Service delivery in Utilities: The Case of the NWSC, Uganda Dr. Rose Christine Kaggwa Director Business and Scientific Services National Water and Sewerage Corporation Uganda WEX Africa 2014 Conference, 12-13 November, Mazagan Beach Resort, El Jadida, Morocco

2. NWSC EXTERNAL SERVICES Who are we? National Water and Sewerage Corporation, Uganda Is a Public Corporation - 100% Government Established in 1972 with a mandate to provide water and sewerage services in Urban Areas on commercial & financially viable basis Currently serves in 66 towns 3.4 million people served 2,263 staff with 26% female

3. NWSC EXTERNAL SERVICES Strategic interventions & Reforms Undertaken over the years by NWSC  Short term high impact performance improvement programmes to ensure financial sustainability  Adoption of private sector like management principles of commercialization  Increased management autonomy/decentralization  Performance contracts at all levels

4. NWSC EXTERNAL SERVICES Strategic interventions & Reforms Undertaken over the years by NWSC …./2  Staff restructuring aimed at aligning available skills with the increased mandate of the corporation  Programmes for Infrastructure service delivery, water stabilization & water quality service improvement to increase accessibility & reliability  Stakeholder engagement (water community clubs, school water & sanitation clubs)

5. NWSC EXTERNAL SERVICES Strategic interventions & Reforms Undertaken over the years by NWSC …./3  Capital investment e.g. 1 st faecal sludge treatment unit commissioned 2014 with capacity 5000m 3 /day, new water works 240,000 m 3 /day for Kampala

6. NWSC EXTERNAL SERVICES Strategic interventions & Reforms Undertaken over the years by NWSC …./4  Enhanced services to the poor -pre paid meters, -sanitation facilities

7. NWSC Performance Performance Indicator199820112014 No. of NWSC towns 122466 Service Coverage (%) 487576 New Connections per year 3,31725,63328,068 Total Connections 50,826272,406366,097 Metering efficiency (%) 7399.899.6 Staff /1000 Connections 3666 Collection Efficiency (%) 609896 NRW (%)603334 Annual Turnover (Billion UGX) 21132183 Profit (Before. Dep) (Billions UGX) 8.0 (-)30 (+)42 (+)

8. NWSC EXTERNAL SERVICES The NWSC External Services Unit What the ESU does  Share knowledge and expertise with the external market by utilizing in-house capabilities and expertise thus enhancing South-South as well as North-South Cooperation.  Creation of synergies within utility providers that are result in an uplift of performance thereby providing the basis for sustainable operations in the long-term. Transformation of NWSC External Interest generated External Services Strategic Interventions Reforms What was done? How ? Show us / Help us. 2005 – ES Unit 2007 – ES Dept.

9. NWSC EXTERNAL SERVICES ESU Services and Product Portfolio

10. NWSC EXTERNAL SERVICES ESU Partnerships The GenesisFocus of key partnerships  The need to improve performance of utilities  The threat of privatization  Influence from development partners  Adoption of best-practices  Performance contracting & change management  Institutional strengthening and Strategic planning  Capacity building & Training  Benchmarking  Water Operator Partnerships Renewed focus within NWSC towards becoming a learning institution

11. NWSC EXTERNAL SERVICES ESU Partnerships – Some Examples  Performance based contracting & change management in Tanzania (DAWASCO & TANESCO), Northern Uganda, Nigeria (OGIWASCO), Trinidad & Tobago (WASA), Zambia (Nkana & Lusaka Water)  Institutional Strengthening and Strategic Planning in South Sudan (SSUWC), India (Water Services Providers in Mahastra), Rwanda (Electrogaz/EWSA), Ethiopia (HWSA),  Capacity Building/Training in Kenya (KIWASCO, NAWASCO, SIBO), Tanzania (MULWASA, BUWSA), Ethiopia (HWSA)  Benchmarking (several African utilities including Yemen, Bangaladesh, Pakistan from Asia)

12. NWSC EXTERNAL SERVICES ESU Strategic Partners/Clients  World Bank  GiZ  USAID  UNESCO – IHE, The Netherlands  Consulaqua, Germany  UN HABITAT  International Water Association (IWA)  AgroParisTech (France)  Vitens Evides International, The Netherlands  Kagga & Partners, Uganda

13. NWSC EXTERNAL SERVICES 13 Opportunities  The NWSC as an operator has the knowledge, experience and skill to assist utilities in the south deal with the challenges they face.  The NWSC has tested and tried solutions that have worked and can be easily be scaled up.  There is urgent demand in the region.  For real success to be registered interventions in utilities must be coupled with investments.

14. NWSC EXTERNAL SERVICES 14 Opportunities…/2  Dynamic business environment and rapidly changing technologies mean that NWSC and ESU have to keep pace otherwise become irrelevant hence the need for further enhancement of NWSC’s own capacities.

15. NWSC EXTERNAL SERVICES Thank you for your attention