1. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Maximizing Tigerpaw CRM+ Automate Manual IT Services and Increase Your Profitability Frank Colletti, Director of Sales, fcolletti@n-able.comfcolletti@n-able.com Ryan Vallee, Solutions Architect, rvallee@n-able.comrvallee@n-able.com www.n-able.com

2. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Preferred global provider of remote monitoring and management technology and business transformation services –Founded in March 2000; Headquartered in Ottawa, Canada; 130 employees –Mission Statement: To make N-able’s partners the world’s most successful Managed Services Providers –Channel-only model; North America and UK –Awards: We have 1,200 partners worldwide, delivering managed services to 36,000 businesses, generating $360M+ in managed services revenue! The Standard for Managed Services

3. Copyright © 2006 N-able Technologies, Inc. All rights reserved. To increase your: –Recurring revenue streams –Business valuation –Gross profits –Utilization rates Commoditization of the SMB space is happening Mergers and acquisitions are happening quickly End users are asking for managed services To create stickiness with customers To add more value to customers Managed Services has Mass Adoption Rates, Why?

4. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Network Monitoring Tops the List of Services SMBs Plan to Buy from MSPs in 2007 Services Where SMBs Plan to Use a Managed Service Provider Telephony Printer management Other Security Application support Help Desk Desktop computing Storage, Back-up and Disaster Recovery E-Mail Management and Administration Network monitoring and Administration Midsize Small Source: Gartner

5. Copyright © 2006 N-able Technologies, Inc. All rights reserved. MSP Market Alignment Service Provider 1.Recurring revenue Business planning Business valuation 2.Improved utilization rates 3.Increased profitability 4.Competitive differentiation 5.Stickiness Customer 1.Increased uptime Increased profitability 2.Predictable costs 3.Assurance of SLA 4.Transparency with reporting 5.Capacity, compliancy and warranty management 6.Improved security Alignment

6. Copyright © 2006 N-able Technologies, Inc. All rights reserved. The MSP Maturity Model Phase 1 Chaotic Ad hoc T&M No RMM Unpredictable Undocumented Client-Initiated IT not Valued Phase 2 Responsive Block Service RMM (monitor) Availability Ticketing / NOC Best Efforts Onsite Delivery Phase 3 Proactive Time-Based RMM (manage) Service Desk Incident & Asset Management Remote Delivery Phase 4 Managed Fixed Fee, SLA, Defined Services Standard Process SLA Reporting SaaS, HaaS Guarantee Phase 5 Value IT and Business metric linkage IT improves business process Real-time infrastructure Business Service Management * Derived from Gartner “Networking Maturity Model”

7. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Ave Transaction Amt Gross Profit Utilization Rate Operating Income Business Valuation N/A 10% N/A 1 % 0 $199-349 50% 1 - 5 %.30 $499-1,999 50% 70 % 5 - 10 % 1.5 $1,999-7,999 75% 90 % 10 - 20 % 1.5 - 2.8 TBD

8. Copyright © 2006 N-able Technologies, Inc. All rights reserved. N-able’s MSP Solutions We’re the Only Provider Offering VARs a Choice Momentum System™ Hosted, monthly SaaS solution Remote monitoring and management service – N-central OnDemand™ Real-time support – Remote Support Manager™ Reporting Web-based technical and business training and best practices Ideal for service automation and offering tool-based managed services Velocity System™ Platform solution Remote monitoring and management platform – N-central™ Real-time support – Remote Support Manager™ PC environment management – Remote Environment Manager™ N-compass™ - Business and technical performance reporting Web-based technical and business training, certification and best practices Complete business transformation services Ideal for delivering full managed services

9. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Technology Overview N-central OnDemand – Core Monitoring & Management –Advanced Monitoring –Notifications –Reporting –Interoperability –Standard Desktop and Server Management Remote Control, Software Distribution, Scripting and Templates Asset, Patch and License Management Advanced Tools –Remote Support Manager – (Responsive/Proactive/ Managed) Advanced real-time PC and Server remediation tool –File transfers; Remote control; Support agent chat; Start and stop services No user interruption

10. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Technology: Momentum System Architecture

11. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Technology: NOC View for Technicians

12. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Momentum for Service Automation 1.Service automation solution –Eliminate daily manual tasks –CPU, DISK, Exchange, Hard drives etc…. –Elimination human error –Visibility to real time errors –Technicians time = UR 2.Improve customer results –Faster response time –Beat the competition to fixing the problem –Improve quality through standardization 3.Generate additional revenue –Gather data to justify new services

13. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Operations, Sales and Marketing Best Practices Operations, Sales & Marketing Best Practices Momentum Partner Center Momentum System Marketing Collateral N-able provides a complete turn-key solution based on the best practices of its 1,200 managed service partners and 36,000 customer licenses.

14. Copyright © 2006 N-able Technologies, Inc. All rights reserved. N-able Success Stories

15. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Momentum System Investment

16. Copyright © 2006 N-able Technologies, Inc. All rights reserved. Thank you Copyright © 2005/2006 N-able Technologies, Inc. All rights reserved. Frank Colletti, Director of Sales, fcolletti@n-able.comfcolletti@n-able.com Ryan Vallee, Solutions Architect, rvallee@n-able.comrvallee@n-able.com www.n-able.com

17. Copyright © 2006 N-able Technologies, Inc. All rights reserved. N-central OnDemand Pricing 1-2 Licenses 3-5 Licenses 6-5 Licenses 16+ Licenses Monthly Cost$99$70$60$50 Yearly Cost$1,188$840$720$600