1. 1 Andrea Sutcliffe, Chief Inspector Adult Social Care Celebrating the arts in care homes 24 May 2016 The art of being outstanding

2. CQC purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role We register, monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care 2

3. The Mum (or anyone you love) Test Is it good enough for my Mum? Is it safe? Is it caring? Is it effective? Is it responsive to people’s needs? Is it well-led? 3

4. 4 Caring and the arts Living life to the full should not stop at the care home door We can all have fun doing things we enjoy with people who have the same passions Staff and residents can share experiences to talk about later People can be encouraged to share their own talents and experiences The arts can have a positive impact on health & well being

5. An outstanding service is: flexible and responsive to people’s individual needs and preferences, finding creative ways to enable people to live a full life innovative and creative to enable people to be empowered and voice their opinions imaginative and person-centred creative in the way it involves people, respects their diverse needs, and challenges discrimination transparent and encourages creative thinking 5

6. Outstanding characteristics People are at the centre and staff want to give them a life not just a service Good leadership extends beyond the manager and those values are cascaded to inspire staff Open culture – people who use services/ staff/ relatives shared views and issues Strong links with local community A can do, will do attitude – staff dedication Safe care actively promoted – effective oversight of care and staff communication 6

7. An outstanding and creative care home ‘A varied programme of activity: Zumba, Motivation, large drafts or Connect 4, film events, afternoon tea, pampering sessions, and music. The home supported them to run clubs such as poetry, walking, reading, gardening, Scrabble and singing.’ 7 Peregrine House, Whitby ‘We observed Zumba. One person decided to get up and dance – staff assisted the person to kick their legs and move their arms. We saw them laughing as they had their photograph taken. This person was almost 100 years old.’

8. Another outstanding and creative care home ‘Staff were finding creative ways to support people to live a full life – this included aromatherapy, music therapy, and foot, hand and head massage’ ‘A person who liked heavy metal music had been provided with a CD player and headphones. Another person liked birds – they had their own budgies and love birds to look after’ 8 Prince of Wales House, Ipswich

9. And another outstanding and creative care home ‘ The provider & staff supported people in a number of creative ways to lead a fulfilling life when they went to live at Deansfield. [There was a] commitment & determination to promote people's quality of life’ ‘People's individual histories & personalities were valued & made part of their lives e.g. people had a personalised place mat which they had helped make.’ ‘My relative was housebound and bedbound when they came here. They can now go out, they have an interest.’ 9 Deansfield Residential CH, Telford

10. And yet another outstanding and creative care home ‘ Staff had attended a specialist course called ‘iPad to inspire’ to engage with and create a stimulating and fulfilling environment for people living with a learning disability and dementia’ ‘Some apps engaged people & used music & coloured imagery in an interactive way to provide mental stimulus & a calming peace of mind. Others required creative input such as pictures of memories, possessions and activities.’ ‘Relatives told us they were amazed & moved by the changes they saw in their family member when they used the iPads.’ 10 Links Lodge, Blackpool

11. And last but not least – a present for an outstanding & creative care home ‘ Reflecting the training they had received…the staff member told us of the importance of music in stimulating memory in people living with dementia.’ ‘people were supported to attend local groups such as art classes and choirs that they had enjoyed being part of before they moved into the home.’ After the report was produced a local provider came along to see what they could learn and liked the care template so much they asked what did the provider want for it. She asked the residents and they said…a JUKE BOX ♫♫♫♫♫♫♫ 11 The Old Hall, Billingborough

12. 1.Encourage improvement, innovation and sustainability in care 2.Deliver an intelligence-driven approach to regulation 3.Promote a single shared view of quality 4.Improve our efficiency and effectiveness 12 New strategy launched today

13. 13 Thank you www.cqc.org.uk enquiries@cqc.org.uk @CareQualityComm Andrea Sutcliffe Chief Inspector of Adult Social Care @CrouchEndTiger7 13