1. Supporting residents post CSR Presented by Jenny Scott Interim Director Housing Operations

2. Supporting residents post CSR  Moat rents 10,706 homes to social housing residents  2010 resident profiling: economic status  65% of residents in receipt of state benefit or pensions  51% claiming housing benefit over 1 year  CSR impact will vary depending on individual household circumstance

3. The Smith family  single adult family  one adult dependant  one younger person

4. Supporting residents post CSR  781 social lettings 2010/11 – November  65% Jobseekers  11% incapacity benefit  Average age 33 years  33% lone parents  424 (54%) new residents in arrears due to delayed housing benefit assessment

5. Improved service to new residents  Improved services to residents during sign up, HB forms sent with offer  Completed HB forms and proofs collected at sign up and automatic referral to welfare benefit service  Verification partnership with HB offices  Money Maximiser packs and Promotion of Credit and saving unions  Starter tenancies offer maximum support

6. Improved service to existing residents  Early warning and intervention metrics  Know residents very well  Realistic payment plans  Engage with residents using surgeries and community events to inform and advise about the new welfare system  Share and obtain information on HB / JSA  Local strategic partnerships

7. Service improvement partnership projects  Local offers  Raise household income through work  Welfare benefit support  Two tier system for debt recovery  Revised eviction processes  Homelessness prevention action plans  Better support for residents

8. Creative thinking  Debt written off for residents completing a recognised route way to work  Suspend legal proceedings for the duration of employment training courses and agree realistic payment plans  Low cost loans for external training courses  The incentives will not be realised until employment is secured  Housing providers can become a work programme sub-contractors.

9. Supporting residents post CSR Questions