1. Employee’ Job Satisfaction Survey Rigsrevisionen 2008 Recent development Druskininkai, 5 September 2008 Senior Auditor Roman Śmigielski

2. Employee’ Job Satisfaction Survey WHY? Happy and committed employees come up with more ideas and invest more time and energy in the company. This creates competitiveness and results.

3. Employee’ Job Satisfaction Survey The employees’ perception The employees’ job satisfaction and loyalty are the result of a number of factors related to the employees’ perception of the job and the workplace.

4. European Employee Index®

5. Employees Are Divided into Five Categories Based on the results of the survey, the employees are divided into five categories according to their commitment and faithfulness. This division offers a unique opportunity to verify that not too many employees are on the verge of leaving the company, and that the company instead has more than its fair share of fiery advocates, which is the group of employees that all companies want to have in abundance!

6. The Five Employee Categories FIERY ADVOCATE Fiery advocates are willing to make an extra effort and are proud to work for the company. The combination of a high degree of faithfulness and commitment makes these fiery advocates highly valuable employees.

7. The Five Employee Categories SOLID CITIZEN Solid citizens typically constitute the largest share of the employees in the company and thus often reflect the average employee.

8. The Five Employee Categories INDIVIDUALIST Individualists are committed to their work, but not as inclined to think that they will be employed with the company two years ahead. Individualists are, for example, employees with a great need for new challenges.

9. The Five Employee Categories COUCH POTATO Couch potatoes expect to be employed with the company also two years ahead despite the fact that they are not committed to their work.

10. The Five Employee Categories LOST SOUL A highly potential ex- employee who is about to leave the company.

11. The Five Employee Categories

12. The Survey Prepared by private company and internal working group. Survey sent by e-mail to all employees. 42 questions. Answer scale (1-10) - disagree/agree Response rate 92%.

13. Categories of Questions Reputation (for example: Rigsrevisionen has an excellent image) Senior management (for example: Senior management’s ability to make the right decisions) Immediate superior (for example: My immediate superior’s leadership qualities) Cooperation (for example: The atmosphere among the staff) Daily work (for example: Normally my working life and private life balance) Total remuneration (for example: Your salary compared with the salary you could earn elsewhere) Development (for example: Your possibilities for professional and personal development) Job satisfaction (for example: I feel motivated in my work) Commitment and future (for example: I want to be employed with Rigsrevisionen also two years from now)

14. Results – Benchmarking 1 Reputation Senior Management Immediate Superior Co-operation Daily Work Total Remuneration Development

15. Results – Benchmarking 2 Work happiness Satisfaction Motivation

16. Results – Benchmarking 3 Loyalty Retention Commitment

17. Results – Employee Types F iery advocate Solid citizen Individualist Couch potato Lost soul

18. Results – Management All-round manager Balanced manager Leadership oriented manager Professionally oriented manager Weak manager

19. Thank you!