1. PUBLIC ADMINISTRATION REFORM IN BIH REFORMA JAVNE UPRAVE U BIH РЕФОРМА ЈАВНЕ УПРАВЕ У БИХ URED KOORDINATORA ZA REFORMU JAVNE UPRAVE U BiH КАНЦЕЛАРИЈА КООРДИНАТОРА ЗА РЕФОРМУ ЈАВНЕ УПРАВЕ У БиХ PUBLIC ADMINISTRATION REFORM COORDINATOR’S OFFICE IN B&H Suad Music, Deputy PAR Coordinator for BiH www.parco.gov.ba Suad.Music@parco.gov.ba Innovations in Governance in the Mediterranean Region UNDESA & Central State Office for Administration Republic of Croatia Achievements and Challenges in B&H Dubrovnik, 23.04.2008.

2. PUBLIC ADMINISTRATION REFORM IN BIH REFORMA JAVNE UPRAVE U BIH РЕФОРМА ЈАВНЕ УПРАВЕ У БИХ CONTEXT FOR INNOVATION  BiH as post-conflict society exposed to political, economic and social transition  Multi-layered administrative system  Large presence and influence of International Community (IC) including Aid agencies and Donors  Innovation agenda driven heavily by external factors ( IC and EU integration process requirements) making domestic stakeholders inactive  Scope of Changes and Innovations mostly corresponds to the State building needs vs. Governance and PA  Innovations focused more on institutions and processes, less to services ecxcept at the local level

3. PUBLIC ADMINISTRATION REFORM IN BIH REFORMA JAVNE UPRAVE U BIH РЕФОРМА ЈАВНЕ УПРАВЕ У БИХ CONTENT OF INNOVATIONS - KEY AREAS  Human rights, Consumer protection (Ombudsman), Public Notary  Human resource management in the PA (BD) and ICT (e-government sessions, IMS for EUI, Case Management System HJPC, HRMIS)  Regulatory reform (Regulatory Guillotine RS)  Coordination of the financial and technical assistance for the PAR (PAR Fund - local management of the foreign assistance)  Promotion of Innovations through easy access to information, media promotion, culture of learning and knowledge sharing, rewards - yet, more systematical approach needed

4. PUBLIC ADMINISTRATION REFORM IN BIH REFORMA JAVNE UPRAVE U BIH РЕФОРМА ЈАВНЕ УПРАВЕ У БИХ GAPS - INNOVATIONS STILL NEEDED  Integration of the services aimed to meet citizens expectations for simple and effective service from the Government (especially important when administrative competences are distributed at more levels - multilayered administrative system in BiH)  Effective utilization of the partnership with civil society and private sector to increase openess and legitimacy of the Government  Citizens inclusion in the public affairs (policy making and legislative drafting procedures) aimed to increase democracy, accountability and trasparency in delivery of public services  Further utilization of ICT in the delivery of public services

5. PUBLIC ADMINISTRATION REFORM IN BIH REFORMA JAVNE UPRAVE U BIH РЕФОРМА ЈАВНЕ УПРАВЕ У БИХ HOW TO PROMOTE INNOVATION?  Raise awarness about succesfull innovation within the government (among different layers of governement) and across Governments in the region as well towards civil society  Build supportive environment in the PA (guiding coalition of the most credible public institutions, support to strategic leadership, rewards, knowledge sharing process, access to information...)  Build supportive environment throughout the civil society  Support introduction of the National Award programmes for exellence in PA and encourage participation in the regional and international Award Programmes  Strenghten regional and international cooperation (networks) and increase the scope of their activities in the field of Innovations

6. PUBLIC ADMINISTRATION REFORM IN BIH REFORMA JAVNE UPRAVE U BIH РЕФОРМА ЈАВНЕ УПРАВЕ У БИХ Thank you for your attention!