1. Two Tech Services Wikis @ CUNY Monica Berger Associate Professor Electronic Resources and Technical Services Librarian New York City College of Technology, CUNY April 3, 2014 It’s documentary, my dear Watson: documentation in technical services

2. How does CUNY tech services work? 28 libraries, 22 campuses ? & OLS

3. Where’s the manual?

4. CUNY’s Cataloging, ahem, Tech Services Wiki

5. documentation space

6. GREAT! harmonization and consistency

7. NOT SO GREAT! Collaboration and updating

8. NOT SO GREAT! Linking hassles and proprietary info.

9. NOT SO GREAT! No tagging, navigation woes

10. City Tech wiki: replaces our old manual (sort of), Oct. 2007

11. GREAT! detailed instructions for complicated workflows, a reference

12. GREAT! support staff

13. NO SO GREAT! Pruning, rejiggering needed

14. WRAP UP: sooo fast and easy, no learning curve